Win 7: Black screen on boot up, before login screen?

[MDRI]

Anyone has some input?

 

[GokAy]

Anything we missed to try from this list?

- Boot with Last Known Good Configuration (F8 menu)
- Restore to a prior date (System Restore) - http://www.sevenforums.com/tutorials/700-system-restore.html
- Scan for malware (Malwarebytes Anti-Malware free)
- Try a clean startup http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html
- Check if explorer.exe is running and start from CTRL+ALT+DEL (task manager - new task)
- Verify in registry: HKEY_Local_Machine\Software\Microsot\Windows NT\Current Version\Winlogon to make sure 'shell = explorer.exe'
- Follow http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
- Try loading defaults in BIOS

 

[MDRI]

I tried under F8 ===> Repair Computer===> Command Prompt ===> Works OK

Here is the result:

- Boot with Last Known Good Configuration (F8 menu) ===> Black screen with cursor in the middle
- Restore to a prior date (System Restore) - System Restore ====> Already reported in previous reply
- Try a clean startup Troubleshoot Application Conflicts by Performing a Clean Startup results in

Clean Start up

D:\Windows\System32>runas /user:administrator msconfig
Enter the password for administrator:
Attempting to start msconfig as user "MININT-84TH5FG\administrator" ...
RUNAS ERROR: Unable to run - msconfig
1060: The specified service does not exist as an installed service.

- Try loading defaults in BIOS - F2, f9, f10 ===> Black screen with cursor in the middle

Follow SFC /SCANNOW Command - System File Checker ====> Already reported the outcome No [SR] tag with errors

Check if explorer.exe is running and start from CTRL+ALT+DEL (task manager - new task) ===> CTRL+ALT+DEL not responding

- Scan for malware (Malwarebytes Anti-Malware free) yet to try. Will this find something, that was not found in Windows Defender offline? Do I able to run this from USB as offline?

Thanks for your input.

Update.

I tried with Farbar Recovery Scan Tool x64

I am attaching FRST.txt for your review.

 

[DonnaB]

Hi MDRI,

Please do the following:

Fix with FRST

Plug in the flash drive on the working computer:

• Open notepad (Start orb > type notepad into Start Search > chose notepad from list.
• Please copy the entire contents of the quote box below and paste into notepad.
  

  start
  GroupPolicyUsers\S-1-5-21-416909013-2854222796-1658757329-1004\User: Restriction detected <======= ATTENTION
  LastRegBack: 2015-07-23 18:28
  end

• Click on File > Save as.., name it fixlist.txt and save it to the flash drive.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Next:

Plug the flashdrive into the infected PC.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Click on Repair your computer menu item.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

• Select Command Prompt
  
  Next:
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press the Fix button.
• It will make a log (Fix.txt) on the flash drive. Please copy and paste this log in your Topic.

Next:
Try to boot the computer in normal mode. If you are successful....

Please download Farbar Recovery Scan Tool and save it to your desktop. <<< Very Important!

Note: You will need to download the 64-bit version to your desktop.

• Make sure that FRST is on the desktop of the infected system
• Right click and choose Run as administrator. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will produce a log called FRST.txt in the same directory the tool is run from.
• Please copy and paste log back here.
• Under Optional Scan make sure there is a checkmark in the box for Addition.txt to ensure it creates that 2nd log. Please also paste that along with the FRST.txt into your reply.

 

[MDRI]

I tried your steps. Do you mind, sharing your insight? What is happening here?

I did the Fix using Farbar Recovery Scan Tool. It created Fixlog.txt

I booted the computer in normal mode. ====> Same situation Black screen with cursor in middle.

I ran the scan using Farbar Recovery Scan Tool . It created FRST.txt I am attaching both FRST.txt, & Fixlog.txt for your insight.

Is this situation caused by infection (virus/malware), Hardware issue, BIOS, Memory etc? It will help others as well.

 

[MDRI]

This issue is not going away. Did you review attached logs? I like to work with you to solve this issue. Awaiting for next steps.

 

[DonnaB]

My apologies for the delay. You caught me at a bad time when you posted to that other topic to get my attention. Just too many irons in the fire.

This could be caused by any number of things you mentioned above.

Please disconnect any peripherals (if any) besides the USB flash drive before proceeding.

Fix with FRST

Plug in the flash drive on the working computer:

• Open notepad (Start orb > type notepad into Start Search > chose notepad from list.
• Please copy the entire contents of the quote box below and paste into notepad.
  

  Winlogon\Notify\igfxcui: igfxdev.dll [X]
  HKU\Stem_Work\...\Run: [Browser Infrastructure Helper] => C:\Users\Stem_Work\AppData\Local\Smartbar\Application\QuickShare.exe startup
  AppInit_DLLs-x32: c:\progra~3\browse~1\261070~1.41\{c16c1~1\browse~1.dll => "c:\progra~3\browse~1\261070~1.41\{c16c1~1\browse~1.dll" File not found
  S3 BcmSqlStartupSvc; No ImagePath
  S2 CLKMSVC10_3A60B698; No ImagePath
  S2 CLKMSVC10_C3B3B687; No ImagePath
  S2 DriverService; No ImagePath
  S2 IAStorDataMgrSvc; No ImagePath
  S2 iATAgentService; No ImagePath
  S2 idealife Update Service; No ImagePath
  S3 IGRS; No ImagePath
  S2 IviRegMgr; No ImagePath
  S2 Oasis2Service; No ImagePath
  S2 PCCarerService; No ImagePath
  S2 ReadyComm.DirectRouter; No ImagePath
  S2 RichVideo; No ImagePath
  S2 RtLedService; No ImagePath
  S2 SeaPort; No ImagePath
  S2 SoftwareService; No ImagePath
  C:\Users\Lnv_Admin\AppData\Local\Temp\APNSetup.exe
  C:\Users\Lnv_Admin\AppData\Local\Temp\AVG-Safeguard.exe
  C:\Users\Lnv_Admin\AppData\Local\Temp\converter.exe
  C:\Users\Lnv_Admin\AppData\Local\Temp\drm_dyndata_7370014.dll
  C:\Users\Lnv_Admin\AppData\Local\Temp\drm_dyndata_7410004.dll
  C:\Users\Lnv_Admin\AppData\Local\Temp\DSETUP.dll
  C:\Users\Lnv_Admin\AppData\Local\Temp\dsetup32.dll
  C:\Users\Lnv_Admin\AppData\Local\Temp\DXSETUP.exe
  C:\Users\Lnv_Admin\AppData\Local\Temp\oi_{07A538F9-562B-480F-90C0-597B7F059CC7}.exe
  C:\Users\Lnv_Admin\AppData\Local\Temp\ScriptHelper.exe
  C:\Users\Lnv_Admin\AppData\Local\Temp\SmartbarExeInstaller.exe
  C:\Users\Lnv_Admin\AppData\Local\Temp\sonarinst.exe
  C:\Users\Lnv_Admin\AppData\Local\Temp\uninst1.exe
  C:\Users\Lnv_Admin\AppData\Local\Temp\UNINSTALL.EXE
  C:\Users\Lnv_Admin\AppData\Local\Temp\xmlUpdater.exe
  C:\Users\Pure_Fun\AppData\Local\Temp\drm_dyndata_7380014.dll

• Click on File > Save as.., name it fixlist.txt and save it to the flash drive.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Next:

Plug the flashdrive into the infected PC.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Click on Repair your computer menu item.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

• Select Command Prompt
  
  Next:
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press the Fix button.
• It will make a log (Fix.txt) on the flash drive. Please copy and paste this log in your Topic.

 

[MDRI]

Thanks for looking into my issue among too many irons in the fire. I asked that question to learn about source/cause, so I can keep away from that source upon fixing this issue. I did not install any new device or open any email attachments. My son was playing video games from sites such as Steam clients, team speak, chrome, & counter strike etc. Youtube videos

As per your suggestion, I am attaching the fixlog.txt for your insight.

Thanks for helping.

Awaiting for next steps.

 

[DonnaB]

Still won't boot? Time for me to go back and read the thread thoroughly.

Please provide a new FRST log.

 

[MDRI]

Thanks for looking into my issue among too many things.

I did not boot. I have black screen with cursor in middle after running fix.

As per your suggestion, I am attaching the FRST.txt for your insight.

Thanks for helping.

Awaiting for next steps.

 

[GokAy]

Before going to bed, last thing you can try:
Download Lazesoft Recovery Suite Free, Free Windows System Recovery, Free Data Recovery, Free Windows Password Recovery, Free Disk Clone and boot with it (check the Guides section on the website)
Try running msconfig on that Start Menu (Start Menu on Lazesoft boot disk) and also try Restore Point.

 

[MDRI]

I Downloaded Lazesoft Recovery Suite Home Edition Free

I created boot CD, I booted the laptop with this CD. I got Lasersoft Windows Recovery screen. It does not have start menu

I did find Msconfig, Restore Point in BootCrash TAB.

It has MBR Repair, Fix Boot Sector, rebuild boot menu, missing window file repair, chkdsk & Final Solution

Any thoughts.

Thanks for helping.

 

[essenbe]

Hello, MDRI. Here is almost everything that can be done when Windows fails to Boot. http://www.sevenforums.com/tutorials/219533-troubleshooting-windows-7-failure-boot.html

Do you have a repair CD or an installation DVD? You can copy your personal files to an external hard drive http://www.sevenforums.com/tutorials/93347-copy-paste-windows-recovery-console.html

Otherwise you can do the same with a live Linux CD http://www.sevenforums.com/tutorials/287439-emergency-kit-save-your-files-dead-os.html

Try running sfc /scannow again. You may have to run it up to 3 times with attempted reboots between each time.

If you can do the recovery with either method, while doing that please go to C:/Windows/Minidump and copy the folder. Zip it up and upload it with your next post. In the recovery environment your hard drive may not be listed as C. Just look for your Operating System drive.

You can also try to boot to the recovery CD and in command prompt try typing this and press enter between each command, then try to boot:

C:\Boot 
bootrec /FixMbr
bootrec /FixBoot
bootrec /RebuildBcd

 

[GokAy]

We can try System Restore and msconfig (if they will work) via Lazesoft boot CD. Msconfig first though. I will have to make the CD and boot with it to guide you accurately.

@Steve: do you think this can be considered unable to boot? I would say it is black screen of death (OP can boot to login screen but it is black with mouse pointer)

MDRI: can you hear the sound that would play when login screen loads?

 

[MDRI]

Thanks for your suggestions.

@essenbe,

I do not have Repair CD or Installation CD.

As I posted earlier sfc /scannow was not working from F8 ==> Repair Computer ==> Command Prompt.

I ran extended sfc /scannow , but the log file did not have any [SR] tag with error. I uploaded the logfile earlier.

Update

As I mentioned, I have access only using F8 ===> Repair Computer===> Command Prompt ===> Works OK

All other opens leads to black screen with cursor in the middle.

My OS drive is D:

As I do not have a repair CD, I tried your suggestion in F8 ===> Repair Computer===> Command Prompt

[B]I ran d:\windows sfc/scannow ===> I got[/B]
 
[B]Beginning system scan. This process will take some time[/B]
 
[B]There is a system repair pending which requires reboot to complete. Restart windows and run it again.[/B]
[B]I did this [/B]
 
[B]step 4 times. I am getting the same. It did not create Minidump file in d:\windows[/B]

Awaiting for your suggestions


@GokAy

As I reported earlier, I did find System Restore and msconfig on created Lazesoft boot CD. I find the bootCrash TAB talk about black screen of death , but it did not mentioned, what steps to run from Lasersoft Windows Recovery(LWR) screen

I am not able to hear the sound that would play when login screen loads.

I am able to find start menu.

I did run==> msconfig from LWR start menu ==> I got "Failed to launch msconfig"

Restore Point ====> nothing is happening

Thanks for helping.

 

[essenbe]

I don't know if this will work or not. But try to download the repair disk ISO from this link. Create a Windows 7 System Repair Disc ? MAXIMUMpcguides ? Windows 7 tips, tricks, help, and how-to guides, that is an option. If you have another computer, or a friend with another computer with the exact same operating system as yours, the same bit ( X86 or X64) and the same SP1 installed or SP1 not installed, whichever yours is. That computer can be used to make a repair disk that will work on your computer. If they have the exact same installation disk, that can be used on your computer for repairs or to reinstall the OS if needed.

Please fill out your system specs. This may help

Please fill out your System Specs​

   Information

Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

If you can, please go to a command prompt and type diskpart and press enter, when the computer replies diskpart, type list disk and press enter. Please upload a cell phone picture of that screen or any picture just good enough where we can read it. Each disk is numbered on the left. Determine which hard drive is your OS drive, and for example if it is disk # 0(substitute the disk number for whatever number your OS disk is). type select disk 0 and press enter. it will reply disk 0 is the selected disk. Type list partition and press enter and upload a screenshot of that too. then type exit and press enter then repeat the exit command,We will see if that will help.

If you have any questions, please ask.

 

[MDRI]

Thanks for your suggestion. I am not able to use this forum's systeminfo.exe.

I am getting "The subsystem needed to support image type is not present"

I used the default command line systemInfo. I updated the info in My system spec.

As my laptop is not fully operational, it did not list other info such as graphic card etc.

I am attaching the doc with diskpart, Systeminfo for your review.

I am not sure, why diskpart list the FREE memory as 0. Is it the one cause this issue?

Thanks for your insight/help.

 

[essenbe]

Have you ever changed anything in BIOS? Also, do you have 2 physical hard drives or 1 1.5TB hard drive in your laptop

 

[MDRI]

I did change the booting device like CD/USB etc. I put it back to regular HDD now. Apart from this I did not change anything.

Why did you ask?

 

[essenbe]

Your BIOS is set to the wrong time zone, which means something is wrong in bios. You are set to the default Pacific time UTC - 8:00. You should be set to Eastern Time [US and Canada) UTC-5:00. That means something has changed the BIOS settings. Please go into bios and find your sata controller and tell me what mode it is set to (IDE, AHCI or Raid). Check your Boot order and tell me what it is set to. I also edited my post above to ask if you have 2 physical hard drives in your Laptop. Once you answer those questions, I am going to have you reset bios to defults. The sata mode is important. If it is set wrong, it will not boot. So, I need to know that first. Some of the OEM computers, it is pretty well hidden. You may have to look around pretty good to find it or it may be pretty obvious. It will usually say something like sata mode or sata configuration or something close to that.