win 7 update service not running, surt and sfc /scannow no help

[Caramelo]

After many problems with my win7x64 installation I restored to a macrium disk image from 2014 (not a clean install of win 7). All seemed to go well. My BSOD crashes, browser crashes, and startup and shut down issues seem to be solved.

When I was using the system back in 2014 (at the time of making the disk image) I don't remember having update issues.

When I try to run windows update now I get a "windows update service not running" although it shows as running in task manager.

I dl'd and ran the surt program and it installed a KB hotfix.

Edit: The download manager here says the CBS file at 9.24mb is too big to upload, 8.0mb being the limit.

SFC /SCANNOW showed errors that could not be fixed by that program.

 

[torchwood]

Hi Carmelo,
can you go
Control panel >> Administration tools >> services >> scroll too - and check the settings should be as below

Background Intelligence service Manual
Windows Update Automatic (delayed)
SPP notification service Manual


can you also run this tool, copy/paste the output

http://go.microsoft.com/fwlink/?LinkID=52012


Roy

 

[Caramelo]

Hi Roy

On my system the settings are as follows:

Background Intelligence Service - Automatic (delayed)
Windows Update - Automatic (delayed)
SPP Notification Service _ Manual

Background Intelligence Service is the odd man out.

Here's the report:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-38RFH-TRJP8-3BXQF
Windows Product Key Hash: krEiawyYz5lRJUdf5iR5pAsKrm4=
Windows Product ID: 00359-OEM-8617616-68613
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {F6391D1C-6B10-49C3-AA6F-58D71CAE64BA}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Allowed
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F6391D1C-6B10-49C3-AA6F-58D71CAE64BA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3BXQF</PKey><PID>00359-OEM-8617616-68613</PID><PIDType>3</PIDType><SID>S-1-5-21-125694192-2419004180-137320265</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7577</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.1</Version><SMBIOSVersion major="2" minor="5"/><Date>20090313000000.000000+000</Date></BIOS><HWID>DB903607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57468</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 9ab82e0c-ffc9-4107-baa1-c65a8bd3ccc3
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00172-176-168613-02-1033-7600.0000-0152010
Installation ID: 017221914275894276564070273283963452662236189983712351
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3BXQF
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 6/1/2017 2:57:17 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: QAAAAAIABgABAAEAAQACAAAABAABAAEAln3gsU402MRU8lTQyP8IhYw1EDNIycTo3oiKm8iKsowKbMya+MWOLg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 7577MS A7577100
FACP 7577MS A7577100
HPET 7577MS OEMHPET
MCFG 7577MS OEMMCFG
OEMB 7577MS A7577100
SSDT A M I POWERNOW

 

[torchwood]

Hi Carmello,
good and bad news.

Your copy of Office is non-genuine its going to a blocked VLK.
Please remove it, this may also clear your update problem.

Then try and install KB971033
REBOOT

Try normal updating, after checking that Bits is set to manual.


Roy

 

[Caramelo]

I removed it.

KB971033 is already installed on my pc.

Bits is still set to Auto delayed after reboot.

Win update attempt gives same error.

 

[torchwood]

Hi Carmello,

can you zip up the CBS/Surt logs and post them please
(from C >> Windows >> logs >> CBS >> top text cbs and surt)

and rerun the tool
note KB971033 can be run multiple times if you did NOT run it please do so then run the tool.


Roy

 

[Caramelo]

I can't zip the cbs.log (txt file). When I try it says "access denied". I could not open it with Notepad or Notepad++ to try to get a screen shot either.

I've uploaded screen shots of the only other txt files in the CBS folder. Not sure if they are what you need?

Where do I find the surt log?

When you say rerun the tool, do you mean rerun SURT?

For the KB971033, I went to the Microsoft site and d/l'd that KB and attempted to install it but I got a window saying that it was already on my pc (see screen shot). The only option I get is to click OK. I don't get an option to reinstall it. I did this yesterday and repeated it just now.

 

[Caramelo]

I found out how to get around the access denied to the cbs log. I've uploaded a zipped copy of that text file.

 

[torchwood]

Hi Caramelo,

the CBS log is pointing at a Hardlink problem, they are notoriously difficult to correct and in most cases require a re-install so that the update system functions correctly.
(suspect the image was corrupt)

I have 2 fix options for you, neither guarenteed to work unfortunately!!
(you could try sfc /scannow, long shot)

1)
Open Regedit
Go to HKLM\Components
Delete or rename REG_DWORD "pendingrequired=1"

the second requires an installation disk

1. Turn on your computer and press F1 or F2 to go into BIOS settings. On "Booting" section set your computer to boot from your cd/dvd drive. Insert the Windows 7 installation CD or DVD (either full or upgrade version) into the drive and save your new settings and exit BIOS mode. When your computer starts again it will ask you to press any key to reboot from the disk. You will be taken to the Windows 7 screen. Once on this screen, you will be given the choice to install windows or to repair it. Choose repair it. If your problem is not solved try it again and this time when you choose "Repair" you should get some of the following choices: Repair Windows, Repair Using a Mirror copy previously made, Diagnose System hardware, or Display DOS command prompt or something similar.
2. Choose DOS command prompt.

3. Once on the command prompt window, type c: and hit enter.

4. Type the following commands into the DOS command prompt. Each one of these statements copy the original registry files to the current registry directory.

copy C:\windows\system32\config\regback\system c:\windows\system32\config\system
copy C:\windows\system32\config\regback\software c:\windows\system32\config\software
copy C:\windows\system32\config\regback\security c:\windows\system32\config\security
copy C:\windows\system32\config\regback\sam c:\windows\system32\config\sam
copy C:\windows\system32\config\regback\default c:\windows\system32\config\default

5. Press the "Y" key after each copied file. This confirms that you want to overwrite the existing registry files.
6. Remove the Windows 7 installation disc (either full or upgrade version) from the drive and reboot the machine.
7. Press F1 or F2 right after restarting your machine to go back to the BIOS settings and set your machine to boot from the "C" drive.
The registry is now restored with original settings.


As i said earlier if the above fail you will need to perform a clean instal


Roy

 

[Caramelo]

That is disappointing. But that's life. BTW what is a hardlink?

In your opinion which of the two options has the better chance of success?

What are the effects on my pc of using either option? My system is operational as far as doing everything I want it to, except be able to update it. That's a big except I know. If I use the options will my installed programs and settings still be in place or will I have to start from scratch?

Thanks for taking the time and effort to help me with this.

 

[torchwood]

Hi Caramelo,

Hardlinks -- a junction point between different parts of the OS,
easiest way to describe it is as a break somewhere in the electrical connection between the mains and the device

Options
Sfc scannow - no risk at all
HKLM fix - minor as the components hive will get auto recreated - NO loss of data
Regback - SEVERE if this corrupts them a clean install is required.

note
you could create an image of your system, most here use macrium free, and try the above.


Roy

 

[Caramelo]

Tried sfc/scannow, no luck.

Which of the other 2 options do you think might work the best to solve the problem?

Also, I don't find HKLM. All I see is HKEY

 

[Caramelo]

Hi Roy,

Any input on my last post?