Windows 7 64 bit SP1 Problem

[CowboyJunkie]

Hi guys,

This problem has been racking my brain since Christmas day

I was basically given a laptop from a friend to try and sort out.

I am unable to successfully install SP1 64 bit.

I have tried numerous things...

Disable AVG and Windows Firewall, Installed the System Update Readiness Tool, use the scan now facility (no problems found), install the manual update in safe mode and in clean boot mode respectively, reset windows updates.

I have just tried to run the update and I got this error code. 8024200D.

See attached my CBS logs as requested.

Hopefully someone can shed some light on this......

Cheers in advance
CJ

 

[whs]

May I assume that you have done all this:

http://windows.microsoft.com/en-US/windows7/Windows-Update-error-8024200d

 

[CowboyJunkie]

Yes, I've tried that. I'm unable to attach the logs as it's 21mb zipped

 

[whs]

Reduce the size of the CBS.log with this command:

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log

Then right click on the cmd window > "Select All" and right click again on the highlighted area. Then it is on the clipboard and you can paste it here.

 

[NoelDP]

Please follow the Windows Update Posting Instructions and post the requested data - if the file is too large, either split it, or delete the older CBSPersist files, and try again

 

[CowboyJunkie]

Ok, I have removed the older Persist files and zipped the latest one separately.

 

[NoelDP]

There's some interesting errors in the CBS.log background..

2014-01-01 23:43:06, Info                  CBS    Calling client to resolve source, cannot find file 'rdpcorekmts.dll' at path: [URL="file://\\?\C:\Windows\SoftwareDistribution\Download\19b53483b79dbd4efbf89b4fc7b270d4\amd64_microsoft-windows-t..extensions-binaries_31bf3856ad364e35_6.1.7601.21907_none_0264a4fb0f9b0e60\rdpcorekmts.dll"]\\?\C:\Windows\SoftwareDistribution\Download\19b53483b79dbd4efbf89b4fc7b270d4\amd64_microsoft-windows-t..extensions-binaries_31bf3856ad364e35_6.1.7601.21907_none_0264a4fb0f9b0e60\rdpcorekmts.dll[/URL]
2014-01-01 23:43:06, Error                 CBS    Exec: Failed to pre-stage package: WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256, file: rdpcorekmts.dll, source: [URL="file://\\?\C:\Windows\SoftwareDistribution\Download\19b53483b79dbd4efbf89b4fc7b270d4\amd64_microsoft-windows-t..extensions-binaries_31bf3856ad364e35_6.1.7601.21907_none_0264a4fb0f9b0e60\rdpcorekmts.dll"]\\?\C:\Windows\SoftwareDistribution\Download\19b53483b79dbd4efbf89b4fc7b270d4\amd64_microsoft-windows-t..extensions-binaries_31bf3856ad364e35_6.1.7601.21907_none_0264a4fb0f9b0e60\rdpcorekmts.dll[/URL], sandbox: (null) [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2014-01-01 23:43:06, Info                  CBS    Failed to gather all required files. [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2014-01-01 23:43:06, Info                  CBS    Failed to gather all missing files for package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2014-01-01 23:43:06, Info                  CSI    [EMAIL="0000000e@2014/1/1:23:43:06.043"]0000000e@2014/1/1:23:43:06.043[/EMAIL] CSI Transaction @0x4d8860 destroyed
2014-01-01 23:43:06, Error                 CBS    Failed to pre- stage package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2014-01-01 23:43:06, Info                  CBS    Perf: Stage chain complete.
2014-01-01 23:43:06, Info                  CBS    Failed to stage execution chain. [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2014-01-01 23:43:06, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2014-01-01 23:43:06, Info                  CBS    WER: Generating failure report for package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, status: 0x800f081f, failure source: Stage, start state: Partially Installed, target state: Installed, client id: WindowsUpdateAgent
2014-01-01 23:43:06, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

2014-01-01 23:38:58, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
2014-01-01 23:38:58, Info                  CBS    SPI: peakDiskNeutral (894 MB 915456 KB)
2014-01-01 23:38:58, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
2014-01-01 23:38:58, Info                  CBS    SPI: peakDiskMaxLP (521 MB 533504 KB)
2014-01-01 23:38:58, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
2014-01-01 23:38:58, Info                  CBS    SPI: writtenBlocksNeutral (3129 MB 3204096 KB)
2014-01-01 23:38:58, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
2014-01-01 23:38:58, Info                  CBS    SPI: writtenBlocksMaxLP (1824 MB 1867776 KB)
2014-01-01 23:38:58, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
2014-01-01 23:38:58, Info                  CBS    SPI: percentPeakDiskUsageBuffer 0.050000L
2014-01-01 23:38:58, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
2014-01-01 23:38:58, Info                  CBS    SPI: percentWrittenBlocksBuffer 0.050000L

I think the problem is that the SoftwareDistribution folder is corrupted, the system is unable to update to the latest Update Agent as a result.
Hopefully, the solution will be to rename the folder, which will force Windows to rebuild it and re-download the update.


Open an Elevated Command Prompt
Run the following commands

NET STOP WUAUSERV
REN C:\WINDOWS\SoftwareDistribution SDOLD
NET START WUAUSERV

wait 15 minutes, and reboot
then wait 10 minutes, and open Windows Updates, and run a Check for Updates.

Install only the oldest update found - and reboot once installed
then go back to Windows updates and install the others.

 

[CowboyJunkie]

I had already renamed the Software Distribution folder twice in the past but I did it again. (Followed the steps)

I have just run the Windows Update and the only update listed is SP1. Do I try to install that?

 

[NoelDP]

Yep

 

[CowboyJunkie]

Tried to re run SP1 and got the same error message 8024200D

 

[NoelDP]

In that case, download the offline installer from here -
Download Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) from Official Microsoft Download Centre - you want the windows6.1-KB976932-X64.exe version.

save it, and run it.

 

[CowboyJunkie]

Just ran the manual installer and I got this message (Screenshot) attached. I have installed the system readiness installer about 4 times already without any joy!

 

[NoelDP]

Hmmm I've never seen that window before!
I'm on the phone at the moment so don't have my data to hand.
Back later!

 

[CowboyJunkie]

I know it's puzzling

 

[NoelDP]

... at least it gives us an error message to work with (File Not Found) - I just wish it'd be specific!

Please upload the C:\Windows\windowsupdate.log file - that may have some decent info for us.

 

[CowboyJunkie]

Zipped file for you

 

[NoelDP]

Interesting - the indication is simply that the download was incomplete - which is not normally a problem that would incite a CheckSUR scan.

Please boot to a Clean Boot and attempt the installation from there....
How to perform a clean boot in Windows
- make sure that you are connected to the internet before starting the install

 

[CowboyJunkie]

Right...

Put the laptop in clean boot mode. Ran the manual update installer (I'm guessing you meant that and not the system update readiness file) and got the same error message.

 

[NoelDP]

PLease upload the new windowsupdate file and I'll take another look.

 

[CowboyJunkie]

Here you go