Solved Windows 7 BSOD (after started using Skype)

[bemine747]

Hi All,

This is my first post and I was unable to get the screenshots but I did managed to mini dump files for the affected machine.

One of our user has been getting BSOD recently and it starts exactly after using Skype. To my surprise, they have been using Skype for many months without any issues. So I am not 100% sure whether it is related ti Skype or something else.

Here are few specs for laptop which may help you assisting the issue and error messages as below:

OS: Windows 7 Pro (64 BIT)
Laptop Type: Dell Latitude E6220

Here is the error message we are getting as below:

Problem signature:

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 3081

Additional information about the problem:

BCCode: c5
BCP1: FFFFF8E0033809BC
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF80003209FA2

OS Version: 6_1_7601
Service Pack: 1_0a
Product: 256_1

Please note: I have also attached the mini dump for the last few weeks.

Can someone please help us here?

Kind Regards

Bemine747

 

[writhziden]

Crashes are being caused by the ShrewSoft VPN Adapter IM Filter Driver. Recommend removing the software completely from the system and then re-installing it fresh with either a fresh download or from the installation media supplied.


If that does not work, have the user uninstall the Symantec security software with a Symantec removal tool; contact Symantec for the appropriate steps for removing the software completely. Then download a fresh copy of the Symantec security software and install it fresh.


I suspect either the VPN software or the Symantec software is corrupted and interfering with the system.

 

[bemine747]

Thanks a lot for your valuable input. I am testing this now to see if it crashes again. I will come back to you soon.

 

[bemine747]

It was due to ShrewSoft VPN Adapter IM Filter Driver. Thanks a lot for your help.

 

[writhziden]

You're welcome. Happy to see it solved!!