Solved Windows 7 Build 7601 This copy of Windows is not genuine - help please

I have been doing quite well, the AVG Secure Search files along with the registry files have all been removed.:D
The only problem is I cannot remove C:\Windows\ProgramData\AVG. I then realised that the AVG file was locked (padlock) so I unlocked the file. I have tried using REVO to remove the whole file, the sub files etc but it cannot locate them?:(
These are views of the files as I am not sure where to go from here:

AVG1.gif
AVG2.gif
AVG3.gif
 

My Computer My Computer

At a glance

Windows 7 Home Premium x32. 6.1.7601 Service ...AMD Athlon(tm) 64 X2 Dual Core Processor 4200...3.00 GB Dual-Channel DDR @ 200MhzATI Radeon HD 5450
Computer Manufacturer/Model Number
MESH
OS
Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
CPU
AMD Athlon(tm) 64 X2 Dual Core Processor 4200+ 2200 Mhz
Motherboard
ASUSTek A8N-E
Memory
3.00 GB Dual-Channel DDR @ 200Mhz
Graphics Card(s)
ATI Radeon HD 5450
Sound Card
AMD High Definition Audio Device-Realtek AC'97 Audio
Monitor(s) Displays
ViewSonic VX912-3
Screen Resolution
1280x1024@60Hz
Hard Drives
Maxtor 245GB 6L250S0 ATA Device SATA II 3.0Gb/s
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft Wireless 2000
Also just checked and these files are 'Read Only'
 

My Computer My Computer

At a glance

Windows 7 Home Premium x32. 6.1.7601 Service ...AMD Athlon(tm) 64 X2 Dual Core Processor 4200...3.00 GB Dual-Channel DDR @ 200MhzATI Radeon HD 5450
Computer Manufacturer/Model Number
MESH
OS
Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
CPU
AMD Athlon(tm) 64 X2 Dual Core Processor 4200+ 2200 Mhz
Motherboard
ASUSTek A8N-E
Memory
3.00 GB Dual-Channel DDR @ 200Mhz
Graphics Card(s)
ATI Radeon HD 5450
Sound Card
AMD High Definition Audio Device-Realtek AC'97 Audio
Monitor(s) Displays
ViewSonic VX912-3
Screen Resolution
1280x1024@60Hz
Hard Drives
Maxtor 245GB 6L250S0 ATA Device SATA II 3.0Gb/s
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft Wireless 2000
run the following commands in an Elevated Command Prompt window

TAKEOWN /F "c:\Program Files\AVG" /A /R
ICACLS "C:\Program Files\AVG" /grant Administrators:(F) /T

Close the Command Prompt window

Open Windows Explorer
right-click on the AVG entry
Select Properties

Clear the 'blob' form the 'Read-only' box, and click Apply
Accept the default when the warning comes up - to apply to all files and folders.
when complete, OK out

Then try Revo again :)_
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Unfortunately I have a problem with the commands Elevated Command Prompt as below.
I did try clearing the 'blob' on AVG but a window appears with 'Access denied, you need administrators permission'.

Code:
Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
   
  C:\Windows\system32>TAKEOWN /F "c:\Program Files\AVG" /A /R
  ERROR: The system cannot find the file specified.
   
  C:\Windows\system32>ICACLS "C:\Program Files\AVG" /grant Administrators:(F) /T
  Successfully processed 0 files; Failed processing 0 files
 

My Computer My Computer

At a glance

Windows 7 Home Premium x32. 6.1.7601 Service ...AMD Athlon(tm) 64 X2 Dual Core Processor 4200...3.00 GB Dual-Channel DDR @ 200MhzATI Radeon HD 5450
Computer Manufacturer/Model Number
MESH
OS
Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
CPU
AMD Athlon(tm) 64 X2 Dual Core Processor 4200+ 2200 Mhz
Motherboard
ASUSTek A8N-E
Memory
3.00 GB Dual-Channel DDR @ 200Mhz
Graphics Card(s)
ATI Radeon HD 5450
Sound Card
AMD High Definition Audio Device-Realtek AC'97 Audio
Monitor(s) Displays
ViewSonic VX912-3
Screen Resolution
1280x1024@60Hz
Hard Drives
Maxtor 245GB 6L250S0 ATA Device SATA II 3.0Gb/s
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft Wireless 2000
No problem - sounds like they may be in the (x86) folder....

TAKEOWN /F "c:\Program Files (x86)\AVG" /A /R
ICACLS "C:\Program Files (x86)\AVG" /grant Administrators:(F) /T
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Its still not happy? :confused:
Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>TAKEOWN /F "c:\Program Files (x86)\AVG" /A /R
ERROR: The system cannot find the path specified.

C:\Windows\system32>ICACLS "C:\Program Files (x86)\AVG" /grant Administrators:(F
) /T
C:\Program Files (x86)\*: The system cannot find the path specified.
Successfully processed 0 files; Failed processing 1 files

C:\Windows\system32>
 

My Computer My Computer

At a glance

Windows 7 Home Premium x32. 6.1.7601 Service ...AMD Athlon(tm) 64 X2 Dual Core Processor 4200...3.00 GB Dual-Channel DDR @ 200MhzATI Radeon HD 5450
Computer Manufacturer/Model Number
MESH
OS
Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
CPU
AMD Athlon(tm) 64 X2 Dual Core Processor 4200+ 2200 Mhz
Motherboard
ASUSTek A8N-E
Memory
3.00 GB Dual-Channel DDR @ 200Mhz
Graphics Card(s)
ATI Radeon HD 5450
Sound Card
AMD High Definition Audio Device-Realtek AC'97 Audio
Monitor(s) Displays
ViewSonic VX912-3
Screen Resolution
1280x1024@60Hz
Hard Drives
Maxtor 245GB 6L250S0 ATA Device SATA II 3.0Gb/s
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft Wireless 2000
The AVG file is in ProgramData, is that the problem?
 

My Computer My Computer

At a glance

Windows 7 Home Premium x32. 6.1.7601 Service ...AMD Athlon(tm) 64 X2 Dual Core Processor 4200...3.00 GB Dual-Channel DDR @ 200MhzATI Radeon HD 5450
Computer Manufacturer/Model Number
MESH
OS
Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
CPU
AMD Athlon(tm) 64 X2 Dual Core Processor 4200+ 2200 Mhz
Motherboard
ASUSTek A8N-E
Memory
3.00 GB Dual-Channel DDR @ 200Mhz
Graphics Card(s)
ATI Radeon HD 5450
Sound Card
AMD High Definition Audio Device-Realtek AC'97 Audio
Monitor(s) Displays
ViewSonic VX912-3
Screen Resolution
1280x1024@60Hz
Hard Drives
Maxtor 245GB 6L250S0 ATA Device SATA II 3.0Gb/s
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft Wireless 2000
AAaaaahhh!
That explains it :)

TAKEOWN /F "c:\ProgramData\AVG" /A /R
ICACLS "C:\ProgramData\AVG" /grant Administrators:(F) /T
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Some forward progress but still some problems. Elevated Command Prompts worked, see list, I then cleared the blob in AVG, continues on access denied, OK'd the changes to folder etc, and the OK's the AVG properties (blob had gone). Opened AVG properties again and the blob has returned?

Code:
Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
   
  C:\Windows\system32>TAKEOWN /F "c:\ProgramData\AVG" /A /R
   
  SUCCESS: The file (or folder): "c:\ProgramData\AVG" now owned by the administrat
  ors group.
   
  SUCCESS: The file (or folder): "c:\ProgramData\AVG\AWL" now owned by the adminis
  trators group.
   
  SUCCESS: The file (or folder): "c:\ProgramData\AVG\AWL2012" now owned by the adm
  inistrators group.
   
  SUCCESS: The file (or folder): "c:\ProgramData\AVG\AWL\ide#diskmaxtor_6l250s0___
  _______________________banc1g10#5&2a66b351&0&1.0.0#{53f56307-b6bf-11d0-94f2-00a0
  c91efb8b}.xml" now owned by the administrators group.
   
  SUCCESS: The file (or folder): "c:\ProgramData\AVG\AWL\TUProgMan.10.tudb" now ow
  ned by the administrators group.
   
  SUCCESS: The file (or folder): "c:\ProgramData\AVG\AWL\TUProgManagerCache.10.tud
  b" now owned by the administrators group.
   
  SUCCESS: The file (or folder): "c:\ProgramData\AVG\AWL\TUTuningIndex.10.2.tudb"
  now owned by the administrators group.
   
  SUCCESS: The file (or folder): "c:\ProgramData\AVG\AWL\TUUtilitiesSvc.12.tudb" n
  ow owned by the administrators group.
   
  SUCCESS: The file (or folder): "c:\ProgramData\AVG\AWL\usbstor#disk&ven_wd&prod_
  my_book_1110&rev_2018#574341563930383330353839&0#{53f56307-b6bf-11d0-94f2-00a0c9
  1efb8b}.xml" now owned by the administrators group.
   
  SUCCESS: The file (or folder): "c:\ProgramData\AVG\AWL2012\TTUSvc.tt" now owned
  by the administrators group.
   
  C:\Windows\system32>ICACLS "C:\ProgramData\AVG" /grant Administrators:(F) /T
  processed file: C:\ProgramData\AVG
  processed file: C:\ProgramData\AVG\AWL
  processed file: C:\ProgramData\AVG\AWL2012
  processed file: C:\ProgramData\AVG\AWL\ide#diskmaxtor_6l250s0___________________
  _______banc1g10#5&2a66b351&0&1.0.0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}.xml
  processed file: C:\ProgramData\AVG\AWL\TUProgMan.10.tudb
  processed file: C:\ProgramData\AVG\AWL\TUProgManagerCache.10.tudb
  processed file: C:\ProgramData\AVG\AWL\TUTuningIndex.10.2.tudb
  processed file: C:\ProgramData\AVG\AWL\TUUtilitiesSvc.12.tudb
  processed file: C:\ProgramData\AVG\AWL\usbstor#disk&ven_wd&prod_my_book_1110&rev
  _2018#574341563930383330353839&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}.xml
  processed file: C:\ProgramData\AVG\AWL2012\TTUSvc.tt
  Successfully processed 10 files; Failed processing 0 files

AVG4.gif
AVG5.gif
AVG6.gif
AVG7.gif
 

My Computer My Computer

At a glance

Windows 7 Home Premium x32. 6.1.7601 Service ...AMD Athlon(tm) 64 X2 Dual Core Processor 4200...3.00 GB Dual-Channel DDR @ 200MhzATI Radeon HD 5450
Computer Manufacturer/Model Number
MESH
OS
Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
CPU
AMD Athlon(tm) 64 X2 Dual Core Processor 4200+ 2200 Mhz
Motherboard
ASUSTek A8N-E
Memory
3.00 GB Dual-Channel DDR @ 200Mhz
Graphics Card(s)
ATI Radeon HD 5450
Sound Card
AMD High Definition Audio Device-Realtek AC'97 Audio
Monitor(s) Displays
ViewSonic VX912-3
Screen Resolution
1280x1024@60Hz
Hard Drives
Maxtor 245GB 6L250S0 ATA Device SATA II 3.0Gb/s
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft Wireless 2000
Sorry - I should have said - the blob is the default state for folders, since they cannot be made read-only (only the content can)

Simply try Revo again
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Brilliant, that worked, AVG has eventually been removed, thank you. :thumbsup:
Now here is my MGADiag report:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-3T7PC-WWBHB-BHRQC
Windows Product Key Hash: VvW3LsLNFcHl6WG9QpQ1rH+JREQ=
Windows Product ID: 00359-112-6321493-85980
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {1BC27C47-4AFC-4744-A15B-D2C8F5BD8CB6}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1BC27C47-4AFC-4744-A15B-D2C8F5BD8CB6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BHRQC</PKey><PID>00359-112-6321493-85980</PID><PIDType>5</PIDType><SID>S-1-5-21-3341527090-2742051375-1317818011</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A8N-E ACPI BIOS Revision 1010</Version><SMBIOSVersion major="2" minor="3"/><Date>20051125000000.000000+000</Date></BIOS><HWID>F8933E07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>880986A854C70E</Val><Hash>XDPvojxu4+w2XnOUd4p11YcsCYQ=</Hash><Pid>81602-903-9710515-68915</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
Error: 0x80070426 

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: 10:13:2012 20:24
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc


HWID Data-->
HWID Hash Current: OgAAAAIABgABAAEAAAADAAAAAQABAAEAeqgkgNQabTXq1HTqAIfekz6Ofgi+m06TkopiPbYOrF00tQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            Nvidia        AWRDACPI
  FACP            Nvidia        AWRDACPI
  SRAT            AMD           HAMMER  
  SSDT            PTLTD         POWERNOW
  MCFG            Nvidia        AWRDACPI
 

My Computer My Computer

At a glance

Windows 7 Home Premium x32. 6.1.7601 Service ...AMD Athlon(tm) 64 X2 Dual Core Processor 4200...3.00 GB Dual-Channel DDR @ 200MhzATI Radeon HD 5450
Computer Manufacturer/Model Number
MESH
OS
Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
CPU
AMD Athlon(tm) 64 X2 Dual Core Processor 4200+ 2200 Mhz
Motherboard
ASUSTek A8N-E
Memory
3.00 GB Dual-Channel DDR @ 200Mhz
Graphics Card(s)
ATI Radeon HD 5450
Sound Card
AMD High Definition Audio Device-Realtek AC'97 Audio
Monitor(s) Displays
ViewSonic VX912-3
Screen Resolution
1280x1024@60Hz
Hard Drives
Maxtor 245GB 6L250S0 ATA Device SATA II 3.0Gb/s
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft Wireless 2000
Please run the following commands, and post the results.

REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S

REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPPSVC

They may show something
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
The results:

Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>
C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr
    DisplayName    REG_SZ    Security Processor Loader Driver
    ErrorControl    REG_DWORD    0x3
    Start    REG_DWORD    0x0
    Type    REG_DWORD    0x1

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr\Enum
    0    REG_SZ    Root\LEGACY_SPLDR\0000
    Count    REG_DWORD    0x1
    NextInstance    REG_DWORD    0x1


C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPL
DR /S

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR
    NextInstance    REG_DWORD    0x1

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000
    Service    REG_SZ    spldr
    Legacy    REG_DWORD    0x1
    ConfigFlags    REG_DWORD    0x400
    Class    REG_SZ    LegacyDriver
    ClassGUID    REG_SZ    {8ECC055D-047F-11D1-A537-0000F8753ED1}
    DeviceDesc    REG_SZ    Security Processor Loader Driver
    Capabilities    REG_DWORD    0x0

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control
    ActiveService    REG_SZ    spldr


C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLS
VC
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPP
SVC
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>
 

My Computer My Computer

At a glance

Windows 7 Home Premium x32. 6.1.7601 Service ...AMD Athlon(tm) 64 X2 Dual Core Processor 4200...3.00 GB Dual-Channel DDR @ 200MhzATI Radeon HD 5450
Computer Manufacturer/Model Number
MESH
OS
Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
CPU
AMD Athlon(tm) 64 X2 Dual Core Processor 4200+ 2200 Mhz
Motherboard
ASUSTek A8N-E
Memory
3.00 GB Dual-Channel DDR @ 200Mhz
Graphics Card(s)
ATI Radeon HD 5450
Sound Card
AMD High Definition Audio Device-Realtek AC'97 Audio
Monitor(s) Displays
ViewSonic VX912-3
Screen Resolution
1280x1024@60Hz
Hard Drives
Maxtor 245GB 6L250S0 ATA Device SATA II 3.0Gb/s
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft Wireless 2000
Bother! that's the easy fix ruled out, then :(


Please open an Elevated (Administrator) Command Prompt window and use the following commands....

net start sppsvc
sc qc sppsvc
sc queryex sppsvc
sc qprivs sppsvc
sc qsidtype sppsvc
sc sdshow sppsvc

post the output
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I had also hoped that we were on a 'home run' now.:(

Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>net start sppsvc
The Software Protection service is starting.
The Software Protection service could not be started.

A system error has occurred.

System error 5 has occurred.

Access is denied.


C:\Windows\system32>sc qc sppsvc
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: sppsvc
        TYPE               : 10  WIN32_OWN_PROCESS
        START_TYPE         : 2   AUTO_START  (DELAYED)
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\Windows\system32\sppsvc.exe
        LOAD_ORDER_GROUP   :
        TAG                : 0
        DISPLAY_NAME       : Software Protection
        DEPENDENCIES       : RpcSs
        SERVICE_START_NAME : NT AUTHORITY\NetworkService

C:\Windows\system32>sc queryex sppsvc

SERVICE_NAME: sppsvc
        TYPE               : 10  WIN32_OWN_PROCESS
        STATE              : 1  STOPPED
        WIN32_EXIT_CODE    : 5  (0x5)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0
        PID                : 0
        FLAGS              :

C:\Windows\system32>sc qprivs sppsvc
[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: sppsvc
        PRIVILEGES       : SeAuditPrivilege
                         : SeChangeNotifyPrivilege
                         : SeCreateGlobalPrivilege
                         : SeImpersonatePrivilege

C:\Windows\system32>sc qsidtype sppsvc
[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: sppsvc
SERVICE_SID_TYPE:  UNRESTRICTED

C:\Windows\system32>sc sdshow sppsvc

D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW
DWO;;;WD)
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Home Premium x32. 6.1.7601 Service ...AMD Athlon(tm) 64 X2 Dual Core Processor 4200...3.00 GB Dual-Channel DDR @ 200MhzATI Radeon HD 5450
Computer Manufacturer/Model Number
MESH
OS
Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
CPU
AMD Athlon(tm) 64 X2 Dual Core Processor 4200+ 2200 Mhz
Motherboard
ASUSTek A8N-E
Memory
3.00 GB Dual-Channel DDR @ 200Mhz
Graphics Card(s)
ATI Radeon HD 5450
Sound Card
AMD High Definition Audio Device-Realtek AC'97 Audio
Monitor(s) Displays
ViewSonic VX912-3
Screen Resolution
1280x1024@60Hz
Hard Drives
Maxtor 245GB 6L250S0 ATA Device SATA II 3.0Gb/s
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft Wireless 2000
Any further assistance would be appreciated:info:
 

My Computer My Computer

At a glance

Windows 7 Home Premium x32. 6.1.7601 Service ...AMD Athlon(tm) 64 X2 Dual Core Processor 4200...3.00 GB Dual-Channel DDR @ 200MhzATI Radeon HD 5450
Computer Manufacturer/Model Number
MESH
OS
Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
CPU
AMD Athlon(tm) 64 X2 Dual Core Processor 4200+ 2200 Mhz
Motherboard
ASUSTek A8N-E
Memory
3.00 GB Dual-Channel DDR @ 200Mhz
Graphics Card(s)
ATI Radeon HD 5450
Sound Card
AMD High Definition Audio Device-Realtek AC'97 Audio
Monitor(s) Displays
ViewSonic VX912-3
Screen Resolution
1280x1024@60Hz
Hard Drives
Maxtor 245GB 6L250S0 ATA Device SATA II 3.0Gb/s
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft Wireless 2000
Sorry - I got side-tracked by the other 30 or so threads I'm running :(

System Error 5 isn't a nice one - it can mean a multitude of things.

Lets start with an easy one

Open an Elevated Command Prompt, and run the following commands

Code:
 [/FONT]
[FONT=Verdana][B]sc sdshow plugplay
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-18" /S
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-19" /S
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20" /S[/B][/FONT]
[FONT=Verdana]

Copy and paste the results to your reply
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
The results:
Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>sc sdshow plugplay

D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
CurrentVersion\ProfileList\S-1-5-18" /S

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-18
    Flags    REG_DWORD    0xc
    State    REG_DWORD    0x0
    RefCount    REG_DWORD    0x1
    Sid    REG_BINARY    010100000000000512000000
    ProfileImagePath    REG_EXPAND_SZ    %systemroot%\system32\config\systemprof
ile


C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
CurrentVersion\ProfileList\S-1-5-19" /S

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-19
    ProfileImagePath    REG_EXPAND_SZ    C:\Windows\ServiceProfiles\LocalService

    Flags    REG_DWORD    0x0
    State    REG_DWORD    0x0


C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
CurrentVersion\ProfileList\S-1-5-20" /S

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-20
    ProfileImagePath    REG_EXPAND_SZ    C:\Windows\ServiceProfiles\NetworkServi
ce
    Flags    REG_DWORD    0x0
    State    REG_DWORD    0x0
 

My Computer My Computer

At a glance

Windows 7 Home Premium x32. 6.1.7601 Service ...AMD Athlon(tm) 64 X2 Dual Core Processor 4200...3.00 GB Dual-Channel DDR @ 200MhzATI Radeon HD 5450
Computer Manufacturer/Model Number
MESH
OS
Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
CPU
AMD Athlon(tm) 64 X2 Dual Core Processor 4200+ 2200 Mhz
Motherboard
ASUSTek A8N-E
Memory
3.00 GB Dual-Channel DDR @ 200Mhz
Graphics Card(s)
ATI Radeon HD 5450
Sound Card
AMD High Definition Audio Device-Realtek AC'97 Audio
Monitor(s) Displays
ViewSonic VX912-3
Screen Resolution
1280x1024@60Hz
Hard Drives
Maxtor 245GB 6L250S0 ATA Device SATA II 3.0Gb/s
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft Wireless 2000
This is where we start chasing tails :)

RUN the following from an Elevated Command Prompt and post the results.

DIR C:\Windows\NTUSER.DAT /S
DIR C:\Windows\NTUSER.DAT /AH /S
DIR C:\Windows\System32 /AR /S
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)

My Computer My Computer

At a glance

Windows 7 Home Premium x32. 6.1.7601 Service ...AMD Athlon(tm) 64 X2 Dual Core Processor 4200...3.00 GB Dual-Channel DDR @ 200MhzATI Radeon HD 5450
Computer Manufacturer/Model Number
MESH
OS
Windows 7 Home Premium x32. 6.1.7601 Service Pack 1 Build 7601
CPU
AMD Athlon(tm) 64 X2 Dual Core Processor 4200+ 2200 Mhz
Motherboard
ASUSTek A8N-E
Memory
3.00 GB Dual-Channel DDR @ 200Mhz
Graphics Card(s)
ATI Radeon HD 5450
Sound Card
AMD High Definition Audio Device-Realtek AC'97 Audio
Monitor(s) Displays
ViewSonic VX912-3
Screen Resolution
1280x1024@60Hz
Hard Drives
Maxtor 245GB 6L250S0 ATA Device SATA II 3.0Gb/s
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft Wireless 2000
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