Windows 7 can't startup after windows updates

[Lutka]

So, My dad was asking me to fix his computer that had been adding files to the c drive by its self, I managed to fix the issue, it was some weird .cab files that were being added to the windows/temp folder. Now as I was finishing up on the computer I noticed that my dad hadn't updated the computer in at least a year. I even saw some windows updates all the way from back in 2012.

Told him to take care of those and left his house.

Now 2 hours later he calls me and tells me his computer is stuck on this: 1.jpg - Google Drive screen.

He can move his cursor but nothing does anything including the keyboard. He tried rebooting apparently. I can't access the computer myself right now, but I might be going back over there tomorrow to check up on it. Do you guys have any idea what this could be/how I could fix it? or even maybe something I could tell my not so tech savvy father to try?

Thanks

 

[MSClin]

Are you sure it's from the updates? I have all updates from Windows Update installed, but never encountered problem like this. You can try to start the computer in Safe Mode, updates can be uninstalled from there.

 

[Lutka]

Yeah, that's one thing I'll make sure to check, thanks. Again, it'll have to wait until tomorrow. I'll get back to this you if I fix it.

 

[torchwood]

Hi Lutka,

How did you fix the weird cab files problem, was it malware??

Take repair media with you, CD or USB, have a look at this tutorial

Repair Install - Windows 7 Help Forums

Roy

 

[Lutka]

Right, so that's certainly one possibility, that deleting the cab files screwed something up. I looked up online some info about these .cab files and apparently they'd given other people trouble before as well. This is the thread I looked at: cab_xxxx files found in WINDOWSTEMP folder - Microsoft Community

 

[Megahertz07]

Welcome to the Forum

Please edit your profile with all your hardware specs.
Did you try to boot under Safe Mode?
Do you have any Win 7 installation disk?
To post an image don't use external links. Use the paper clip from the answer window then browse and upload.