Windows 7 Computer Freezes Randomly

[iMarioo]

Hello,
Ive been searching for a problem thats bothered me for quiet a while and i just cant seem to fix it, My problem is that when im using my computer it will randomly freeze whether im watching youtube videos, browsing the net or just playing games (Starcraft 2, League of Legends) ive reinstalled windows 7, ive tried updating my drivers but it just wont go away, so when it freezes it just stays at the screen it froze at and the sound is like looping and it does not go to a bluescreen or reboot i have to hold the power down.

Specs:
Windows 7 Ultimate
6GB DDR3 Memory
AMD Athlon II X4 610e quad-core processor
1TB HDD
AMD Radeon HD 6570 1024MB

 

[zigzag3143]

Please provide us with your Event Viewer administrative logs by following these steps:


Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file here.

 

[alishathomaz]

Follow these steps to fix computer freezes problem::

Remove unused programs
Install and run antispyware software
Free up wasted space with Disk Cleanup tool
Defragment your hard disk drive
Disconnect unused network connections:

Click Start, and then click My Computer.

On the Tools menu, click Disconnect Network Drive.

Select the network drives that you no longer need, and then click OK.

ALSO

Click Start - Run, type in %temp% and then click OK.

Once that temp folder is open and you can view its contents, select and delete EVERYTHING that's inside it.

It's all junk and is a good place for "nasties" to hide.

If a few files resist being deleted, that's normal. Leave them alone and delete EVERYTHING else.

Repeat the steps with c:\windows\temp

 

[iMarioo]

Ok here is the event viewer ive already gone through this just says kernel power event 41 but here

 

[iMarioo]

Follow these steps to fix computer freezes problem::

Remove unused programs
Install and run antispyware software
Free up wasted space with Disk Cleanup tool
Defragment your hard disk drive
Disconnect unused network connections:

Click Start, and then click My Computer.

On the Tools menu, click Disconnect Network Drive.

Select the network drives that you no longer need, and then click OK.

ALSO

Click Start - Run, type in %temp% and then click OK.

Once that temp folder is open and you can view its contents, select and delete EVERYTHING that's inside it.

It's all junk and is a good place for "nasties" to hide.

If a few files resist being deleted, that's normal. Leave them alone and delete EVERYTHING else.

Repeat the steps with c:\windows\temp

Ok ive done that, any other tips?

 

[zigzag3143]

Ok here is the event viewer ive already gone through this just says kernel power event 41 but here

All the Left 4 dead freezes were related to a memory exception (either the ram or a driver).



These crashes were caused by memory corruption/exception (Cx05) probably a driver.
Please run these two tests to verify your memory and find which driver is causing the problem.

* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have a Raid update its Driver.



Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5-7 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html






Driver Verifer

Using Driver Verifier is an iffy proposition.
Most times it'll crash and it'll tell you what the driver is.
But sometimes it'll crash and won't tell you the driver.
Other times it'll crash before you can log in to Windows.
If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise.
Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like.
From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

If you are using win 8 add these
- Concurrency Stress Test
- DDI compliance checking

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.


If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Thanks to JGriff2 & Usasma.

Using Driver Verifier to identify issues with Windows drivers for advanced users

Driver Verifier

Using Driver Verifier (Windows Drivers)

 

[iMarioo]

Ok here is the event viewer ive already gone through this just says kernel power event 41 but here

All the Left 4 dead freezes were related to a memory exception (either the ram or a driver).



These crashes were caused by memory corruption/exception (Cx05) probably a driver.
Please run these two tests to verify your memory and find which driver is causing the problem.

* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have a Raid update its Driver.



Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5-7 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html






Driver Verifer

Using Driver Verifier is an iffy proposition.
Most times it'll crash and it'll tell you what the driver is.
But sometimes it'll crash and won't tell you the driver.
Other times it'll crash before you can log in to Windows.
If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise.
Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like.
From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

If you are using win 8 add these
- Concurrency Stress Test
- DDI compliance checking

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.


If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Thanks to JGriff2 & Usasma.

Using Driver Verifier to identify issues with Windows drivers for advanced users

Driver Verifier

Using Driver Verifier (Windows Drivers)

Thank you so much for taking time out of your life to help me. I am not overclocking, I dont know what Raid is i am going to run memtest tonight and where would the memory dumps be?

*EDIT*

Ok so i ran i followed the instructions given for the verifier. It proceeded to boot and bluescreen, i let it reboot a second time to see if it would error the same thing and yes it did, i dont know where the dumps would be but i think it probably is the file created in c:/windows/minidump so i took it tried to open it but permission is denied even though i am administrator. On the bluescreen it said something about The IO Manager and how i have to replace it with a working one.

 

[zigzag3143]

Please upload the DMPS to us.



We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP


We could also use some system information, which you can get easily by running msinfo32.
To do that go to start>run>type msinfo32>enter

When it is finished running go to file>save>name it and upload to us here.


You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

 

[iMarioo]

Please upload the DMPS to us.



We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP


We could also use some system information, which you can get easily by running msinfo32.
To do that go to start>run>type msinfo32>enter

When it is finished running go to file>save>name it and upload to us here.


You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

Yes ive enabled minidumps awhile ago, but my problem is access is denied when trying to open or zip up the DMP file.

*EDIT*

Its fine, here is the system info and dmp file.

*EDIT-2*

I used a program called bluescreen viewer to read the dump files, i looked up the drivers crashing the system and it turned out to be a daemon tools driver so i uninstalled daemontools but i just dont think thats it, before when i didnt have daemon tools it still froze.

 

[zigzag3143]

The one crash uploaded was driver verified and related to dtsoftbus01.sys. Make sure you turn verifier off because it can trigger false positive crashes.

It may not have been just daemon. One thing of note AVG. It is sometimes a contributing factor.

 

[iMarioo]

The one crash uploaded was driver verified and related to dtsoftbus01.sys. Make sure you turn verifier off because it can trigger false positive crashes.

It may not have been just daemon. One thing of note AVG. It is sometimes a contributing factor.

Ok? ill get rid of avg, which antivirus do you recommend, daemon tools is already gone anything else? it just froze then whilst i was playing LoL. On the bluescreen that occured it stated That my IO Manager is in debugging mode or something and that i should replace it with a working one. Thats what i think it said but im 100% sure it said that io manager was the problem.

*EDIT*

Dont know if this will help you, but here take whatever you can, all i need is this problem solved.

 

[JMH]

The one crash uploaded was driver verified and related to dtsoftbus01.sys. Make sure you turn verifier off because it can trigger false positive crashes.

It may not have been just daemon. One thing of note AVG. It is sometimes a contributing factor.

Ok? ill get rid of avg, which antivirus do you recommend, daemon tools is already gone anything else? it just froze then whilst i was playing LoL. On the bluescreen that occured it stated That my IO Manager is in debugging mode or something and that i should replace it with a working one. Thats what i think it said but im 100% sure it said that io manager was the problem.

*EDIT*

Dont know if this will help you, but here take whatever you can, all i need is this problem solved.

Our recommendation is Microsoft Security Essentials.

Microsoft Security Essentials - Free Antivirus for Windows

 

[iMarioo]

So Have you figured out what the problem is? Please help me fix this.

 

[JMH]

Have you followed all of the advice?

Submit any further DMPs for analysis.

 

[iMarioo]

Have you followed all of the advice?

Submit any further DMPs for analysis.

I have submitted the DMP file i got from the verifier test, which was the only one i got, ive submitted MSINFO32 logs, ive submitted event viewer logs i just dont know what else to do.

 

[zigzag3143]

Have you followed all of the advice?

Submit any further DMPs for analysis.

I have submitted the DMP file i got from the verifier test, which was the only one i got, ive submitted MSINFO32 logs, ive submitted event viewer logs i just dont know what else to do.

We have gotten a total of one DMP file from you and it was related to dtsoftbus01.sys. Given that we dont have any further information we can but guess at the problem.

For that matter you havent even told us if you are still BSOD'ing.

 

[iMarioo]

Have you followed all of the advice?

Submit any further DMPs for analysis.

I have submitted the DMP file i got from the verifier test, which was the only one i got, ive submitted MSINFO32 logs, ive submitted event viewer logs i just dont know what else to do.

We have gotten a total of one DMP file from you and it was related to dtsoftbus01.sys. Given that we dont have any further information we can but guess at the problem.

For that matter you havent even told us if you are still BSOD'ing.

I dont BSOD, i never have i told you it just freezes and i have to hard restart, It never has once gone to BSOD

 

[JMH]

Re the freezes.
Some troubleshooting steps to try.

* Try in safe mode; report back if it works properly.
Getting into Windows Safe Mode
Start your computer in safe mode

*Clean boot. You may discover what is causing your problem.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

* Malwarebytes
Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan
Let us know the results at the end.
Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!

* Did your computer come preloaded with Anti Virus Software?
If so what was it & how did you remove it?

*List all the Security software you have ever had installed & currently have now on your computer please.

 

[iMarioo]

Re the freezes.
Some troubleshooting steps to try.

* Try in safe mode; report back if it works properly.
Getting into Windows Safe Mode
Start your computer in safe mode

*Clean boot. You may discover what is causing your problem.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

* Malwarebytes
Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan
Let us know the results at the end.
Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!

* Did your computer come preloaded with Anti Virus Software?
If so what was it & how did you remove it?

*List all the Security software you have ever had installed & currently have now on your computer please.

It works in safe mode, it even works in normal mode. Yes It came preloaded with mcafee i went into control panel-uninstall program to get rid of it. I currently have AVG Antivirus. The antiviruses i had are mcafee, Norton Antivirus and AVG.

 

[JMH]

*Did you run a Full System Scan with Malwarebytes as requested?
Results?

* Re your past Anti Virus programs.
You may indeed have remnants of both McAfee & Norton still on your System that may be contributing to your current glitches / freezes.
Our recommendation is to use the appropriate Uninstall Tool to remove all traces of same.
Reboot after using each.

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

* Run DiskCleanup
http://www.sevenforums.com/tutorials/818-disk-cleanup-open-use.html

* Repair Windows 7 System Files with System File Checker.{Option 2}
It may need to be run up to three times before successful.
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

* Won't hurt to run CheckDisk so we can rule out corruption as much as possible.
How to Run Disk Check in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

* Have you SP1 installed?