Solved Windows 7: "Device driver software was not successfully installed"

[Wonder Reece]

Windows 7: "Device driver software was not successfully installed"

Hey everyone,

Today I got myself a new webcam for my PC. Unfortunately, I am unable to get it to work. It is a TeckNet HD720p Webcam, and is supposed to be simple to set up -- you're supposed to plug it in and it's ready to go, but instead I see the above error message.

The lights on the webcam instantly light up, so I do know that there is power being supplied to the webcam. It also came with a disc, which contains an .exe file. When I follow the steps and hit Install, however, it comes up with the following message:

"Please plug-in UVC VIDEO CAMERA device".

I should point out that, as far as I can tell, this software isn't necessary for the webcam to function; I believe it's simply a means of recording. There is nothing else on the disc; no drivers, or any such important files.There is also nothing on the manufacturer's website.

In Control Panel's Devices and Printers, "TeckNet" appears under the Unspecified category (with a yellow warning symbol). When I attempt to "Update Driver" through Properties, I get this:

"Windows found driver software for your device but encountered an error while attempting to install it.

USB Composite Device

Access is denied."

I don't think the problem is specific to this device, either. The exact same problem actually applies to a memory stick owned by one of my relatives, at least when I put it in my machine. I put this in the other night, only for it to give the same "not successfully installed" error, but I shrugged it at the time thinking it would work the next day upon a reboot. Yet, the problem persists. The memory stick does work on my laptop, so it seems the issue is with my computer. All of my long-term devices, such as my mouse, keyboard, dongle and speakers, however, all function perfectly.

I have tried plugging it into different slots, multiple restarts, Microsoft's Fix It tool, hours of Google searching, and still nothing. At this point, I'm desperate for anyone's suggestions.

I am not sure if this is related or a separate issue, but I'll throw it in here in case it's of use: I am also strangely unable to install Windows' "optional" updates. I selected some described with the purpose of "resolving issues in Windows", but when I restart, they will not install correctly upon booting (I forget the exact pop-up error message right now, but I can find out if anyone wants it).

Thank you so much for reading, and thanks in advance to your responses!

 

[TVeblen]

Hello Wonder Reece. Welcome to the forum.

In your google search did you find and try this solution:
Windows 7 will not install new USB Drives - Microsoft Community

 

[Wonder Reece]

Thanks for your reply. I didn't happen upon that thread/solution, but I am willing to try it.

Am I right in assuming that I should try this part?

You can simply copy them from (C:\Windows\System32\DriverStore\FileRepository\usbstor.inf_x86_neutral_83027f5d5b2468d3) to C:\Windows\INF and it all seems to work great.

Now, I got as far as the FileRepository folder, but I couldn't find the exact "usbstor.inf_x86_neutral_83027f5d5b2468d3" one within that. Though I'm guessing that, if I have a similar folder, it might be named slightly differently? Here are the two closest-named folders I could find:

"usbstor.inf_amd64_neutral_26b33263a639795d"
"usbstor.inf_amd64_neutral_0725c2806a159a9d"

Those are the only two that begin with "usbstor". Would either of those work?

UPDATE: I went ahead and tried copying over the files from the first folder. This actually fixed my Xbox 360 wired controller, which wasn't being recognised. Unfortunately the webcam and memory stick are still the same. (Also tried the files from the second folder, but same result).

 

[TVeblen]

I think those folders may be found on your installation DVD.

 

[Wonder Reece]

I think those folders may be found on your installation DVD.

Am I right in assuming you mean the Windows 7 installation disc? I had a quick look on there but I couldn't find any "usbstor" files. Where should I be looking?

Also, I just tried a System Restore. However, upon boot it gave me the following message:

"System Restore did not complete successfully. Your computer's system files and settings were not changed.

Details:
System Restore could not access a file. This is probably because an anti-virus program is running on the computer. Temporarily disable your antivirus program and retry System Restore.
An unspecified error occurred during System Restore. (0x80070005)

You can try System Restore again and choose a different restore point. If you continue to see this error, you can try an advanced recovery method."

I then disabled Avast Antivirus, attempted an earlier restore point, and received the same error. The issue may run deeper than just not recognising devices -- I find it odd that most errors I've seen so far appear to suggest Windows does not "have access" to necessary files.

 

[TVeblen]

Yes, I did mean the Windows 7 installation DVD.
You would need to extract the files/folders if they are in one of the cab folders. Can't recall how to extract specific files. If I find that I will post it.

Yes, it's sounding more like you have something bigger going on there.
That System Restore message is rather generic, it just means something is interfering with the restore. Sometimes it is because a device that was installed at the time of the restore point is no longer present. Which loops back onto your original troubles.

 

[Wonder Reece]

I can't seem to find those cab folders you mentioned. Any ideas?

 

[TVeblen]

Not really. Let me see if anyone else can help.

 

[NoelDP]

Let's try and do things properly

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data - it will give us some data to work with.

 

[ComputerGeek]

Hi Wonder Reece

Your USB Composite error in the first post may well be your webcam... fyi

• Web cams have 2 different USB interfaces - one for audio, one for video
• USB devices with multiple interfaces are, by definition, "Composite Devices"
• So (maybe) that composite device error is your web cam

We can have a look. While we;re at it, plug your problematic USB flash drive in as well then list any Problem devices

• Click the Start Orb, type msinfo32 in the search box. Hit Enter
• Click the + sign next to Components to expand it
• Click Problem Devices. Anything appear?
• If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
• On the other hand, if no devices are listed, tell me so

 

[MARKTONE]

Hi everyone. I'm brand new to this forum, so hopefully I'm going about posting my problem the right way. If I'm not, please excuse the error, and let me know what I should do instead.

So the reason I'm posting in this thread is because I seem to be having the exact same problem as Wonder Reece. None of my USB ports work and I cannot install any of the optional Windows updates. For example, when I plug in one of my flash drives, I get a message saying that the driver for the device failed to install. The same thing happens with other devices. So I go out on the internet to try to solve the problem, but curiously, my NVIDIA network adapter controller is missing, so I can't get on the internet. (I'm using a different computer to post this). I previously downloaded the driver from NVIDIA's website, and it's sitting on my desktop, but it fails to reinstall every time. So bottom line, I can't install any non-Windows drivers, and nothing that I plug into a USB port works because the drivers won't install. Seems like the two issues must be related, but for the life of me, I can't figure out how.

Hopefully I'm not confusing the issue here. It just seemed so uncannily similar, that I thought I might add to the conversation. If I'm confusing matters, please tell me what the best process is to get my issue resolved, and I'll do it. Thanks!

 

[NoelDP]

Hi everyone. I'm brand new to this forum, so hopefully I'm going about posting my problem the right way. If I'm not, please excuse the error, and let me know what I should do instead.

Please start a NEW thread of your own, and followthe WindowsUpdate Posting Instructions and post the requested data there.

 

[ICIT2LOL]

Well my 2 cents for what it is worth the Tecknet site does not give any drivers for this device - that I can see only ones for two mice and I am just wondering if the device came with a install software maybe it or the device itself is bad.
It also seems to be quite a medium priced product as opposed to some of the higher end stuff and I am in no way criticising the thing re quality but perhaps a different brand even if it is slightly higher priced might be the go.

I am also wondering if the device works on another machine?? It would certainly be worth trying that or it is something that I would personally have bash at. If it does work on another machine it could point the finger at the machine itself??

 

[Wonder Reece]

Thanks a lot to both of you for replying.

@NoelDP: I tried the program three times, but every time it gave me the following:

Some updates were not installed

The following updates were not installed:
Hotfix for Windows (KB947821)

@ComputerGeek: I don't have the aforementioned memory stick any more, but I do have another one that doesn't work. So it may as well be the same. Here:

TeckNet USB\VID_058F&PID_3832\5&30AC598D&0&1 The drivers for this device are not installed.
USB DISK 2.0 USB\VID_13FE&PID_3600\07BA19013A4DE38B This device is not configured correctly.

 

[NoelDP]

You appear to have some major problems.
Please upload your entire CBS folder (see section 4 of the post I linked to)

 

[ComputerGeek]

Your result indicates possible Windows driver corruption

Control Panel->Folder Options->View. Uncheck "Hide extensions for known file types". Click OK

Now, check if each of the files below exist. Tell me if any are missing.
For each .sys file, right click->Properties->Details and report the File Version of each

C:\windows\inf\usbstor.inf
C:\windows\inf\usbstor.pnf
C:\windows\system32\drivers\usbstor.sys

C:\windows\inf\usb.inf
C:\windows\inf\usb.pnf
C:\windows\system32\drivers\usbccgp.sys

/* EDIT */
p.s. "Access denied" on the Composite device could also be why the Teknet USB won't install/has no driver. (your flash drive is still a different matter). Also, try right click on the installer and run as Admin

 

[Wonder Reece]

@ICit2lol: Sorry I missed your reply in my last comment. I have tested the webcam on my parents' computer and it installs first time.

Not that it matters now we know it's my PC at fault, but I've only just noticed that the installation disc says "Driver (720.V6.2)" on it. So I may be incorrect in my original post, and this disc is more of a requirement than I thought. It is odd that they don't offer these drivers on the website, though. The product is 4.5/5 stars on Amazon, and while I'm sure there are better alternatives, this is still meant to be a decent (and most importantly, working) product.

@NoelDP: I can't seem to upload it here, I keep getting server errors (my ZIP folder exceeded the upload size limit, but I also tried splitting it into two folders, tried RAR format, etc and still "server error"). So I have uploaded it here: https://www.dropbox.com/s/ewueluzr2okvaaz/CBS.zip

@ComputerGeek: I can confirm that all of those files exist on my computer. Here is the File Version info:

USBSTOR.SYS: 6.1.7601.17577
usbccgp.sys: 6.1.7601.18328

Also, I've tried running the installer using "Run as Administrator" before (and again just now to double-check), and the result is the same.

 

[ICIT2LOL]

Reece mate maybe it might be worth running these just to eliminate a few things

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html

http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/

download from bleeping computer – delete any rubbishthese find.

 

[ComputerGeek]

If I might also add this:

Re: your flash drive problem. See How to Cleanup and Remove old USB Mass Storage Drivers. Follow the instructions and try re-connecting your flash drive

Re: Your web cam issue / Composite Device Access Denied
Let's go back and check the access permissions on these 3 files
> C:\windows\inf\usb.inf
> C:\windows\inf\usb.pnf
> C:\windows\system32\drivers\usbccgp.sys

For each file, right click->Properties->Security tab. (You'll see a snap shot for each below).

1. For usb.inf; Select on SYSTEM and then Administrators. For each selection, verify you see the 5 check marks under Allow and nothing under Deny for each selection. (We don't care about Users)
2. Check the same for usb.pnf: Select on SYSTEM and then Administrators, verify the 5 check marks under Allow and nothing under Deny. (We don't care about Users)
3. For usbccgp.sys, select TrustedInstaller. verify the 5 check marks under Allow and nothing under Deny

 

[FRJanD]

Bonjour,

I had exactly the same problem with a HP Webcam HD 2300 and struggled a few weeks.
Bingo ICit2lol gave the right answer after passing the 3 spy/mal/ad ware removal tools I could install the driver
without any problem and the webcam works!

Thanks a lot.