Windows 7 installation problems with new hard drive

[RobertC1987]

Hello all,

I'm new to this forum and have a problem i was hoping you could help me with, i have a relatively old Samsung RV511S02UK laptop and I've been trying to upgrade it and have hit a problem with installation of windows 7 on my new Seagate 1Tb Laptop SSHD.
After putting the disk into the drive and booting from the windows disk,it comes up with the preparing files white bar which fills but once filled the screen goes to the Windows 7 start up screen but immediately restarts and starts the whole process over again and i have no idea why this is. Any help with this problem will be greatly appreciated.

 

[gregrocker]

Where did you get the Win7 disk? How was it burned? What was the source of the ISO file if applicable? Obtaining good media is discussed in Step 1 of Clean Reinstall Windows 7 which are the steps you should follow to get and keep a perfect install on your Samsung. There is even a Special Note to Samsung owners at the end to study.

Is the hard drive detected in BIOS setup correctly? Try resetting the BIOS to defaults.

Then work through the rest of the steps to Troubleshoot Windows 7 Installation Failures - Windows 7 Help Forums

 

[ignatzatsonic]

booting from the windows disk,

Describe this windows disk.

Bought from a brick-and-mortar store? Burned from an ISO? Borrowed? Bought from eBay?

Is the new hard drive the only connected hard drive during these failed attempts?

SSHD? I'm guessing this is a so-called "hybrid" drive that has the components of an SSD and a standard spinning hard drive, all in one housing?

 

[RobertC1987]

The Windows 7 disk is one I already had and had used on the hard drive I'm trying to replace, yes the hard drive is a "hybrid" drive and the only one connected when the installation fails.

 

[gregrocker]

Does the Seagate come with instructions on how to enable the SSD caching chip included on most hybrid drives? This may be a necessary part of the installation process, similar to Install Windows on MSATA (SSD) Drive - Windows 7 Help Forums or Install Windows on System with MSATA and ISRT - Windows 7 Help Forums.

All I find with a cursory search is How to Upgrade a Laptop Hard Drive with Solid State Hybrid Drive (SSHD) Technology | Seagate

I see no reply indicating you are working through the steps to Troubleshoot Windows 7 Installation Failures - Windows 7 Help Forums which solve almost all installation problems, so don't know what you have tried yet. Please reply to each step which is given so we know what else to suggest.

Check the installation disk for dirt or scratches, wash it if necessary, try booting it in another PC to see if it goes further.

 

[RobertC1987]

I will try your troubleshooting guide once I finish work,thank you.

 

[RobertC1987]

Went into the BIOS before i booted from the disk this time and changed Legacy off and UEFI on but has the same outcome,i've tried the disk in the drive when current HD is in and it has the same outcome,but it'll read the disk if placed in when the laptop it is on,which doesn't make sense to me. I could try see if the 32bit disk works but installing that will render the 8GB of ram i have pointless.

 

[gregrocker]

Once again there's no interactive response to a series of steps given including tutorials that have multiple steps which all need to be tried. How do we know what you've tried if no reply to steps given? Is there someone there who can help you work through them?

If not I would call Seagate Support which is Included in drive purchase and have them help you try the install and then test the drive. You can even test it yourself using Seatools burned to CD to boot. Downloads | Seagate

More likely the problem is the disk. Where diid you get it and how is it burned. I asked you to check its condition? Did you boot the disk as UEFI DVD drive?

Answer all question and reply to all steps if you want help.

 

[RobertC1987]

I apologise if it seems like I'm not heeding the tutorial,i will have to get a large enough USB drive to try a UEFI boot using a ISO on a USB drive as i currently only have a 1GB and seen I'd need at least a 4GB one for it to work.

 

[RobertC1987]

I believe the disk was bought from amazon a couple of years ago,the disk isn't scratched or damaged in anyway,it's in a official Windows 7 SP1 case with both 32bit and 64 bit disks,neither or which work

 

[RobertC1987]

I have now answered your questions on the DVDs orgin and conditon.

 

[gregrocker]

Stick must be specially formatted for UEFI using Step 1 of UEFI Bootable USB Flash Drive - Create in Windows.

DVD is easier. Use 64 bit for UEFI. But how much RAM?

Lets look at your BIOS settings. What are settings choices for UEFI, CSM, Legacy BIOS, Secure Boot and Boot Priority order? Check every tab.

 

[RobertC1987]

I have 8gb RAM on board,UEFI boot support is Enabled,So is Legacy USB support,i don't see CSM could it be called something else? Boot priority is AHCI CD first then ACHI HDD HDDfollowed by USB Key

 

[gregrocker]

With 64 bit disk or UEFI formatted flash stick in drive you need to get UEFI drive choice for DVD or Flash to show up in F12 boot menu. Then it should default during install to Windows boot manager as first boot device in BIOS setup or you'll have to set it that way.

What if you disable UEFI to boot DVD as plain DVD?

You must be missing settings. Can you take pics of every BIOS tab? Attach using paper clip icon.

Also check if there is a UEFI firmware update on
The laptops Support Downloads webpage. This may
Be what's needed. But lets see the BIOS pics first.

 

[RobertC1987]

Sorry it took so long to reply,i tried disabling UEFI and booted and got the same result as with it enabled.

 

[gregrocker]

I browsed your Win7_Vista_Manual_eng.pdf which has nothing pertaining to this.

Here is the Downloads page where there is a Firmware Update download that appears to only be an .exe to run from an installed OS. You should not proceed with any BIOS update until you have precise step-by-step instructions: NP-RV511E (NP-RV511-S02UK) | Support | SAMSUNG UK

 

[RobertC1987]

Ok,i will do this in the morning as it's 2am here and could do with the sleep,thank you for all your help so far and i hope i get it sorted soon.

 

[RobertC1987]

I have already updated the BIOS before i started the thread on this forum,it hadn't been updated at all till i did it earlier was 02PA and is now 07PA.

 

[gregrocker]

Very good.

So let's make sure you don't get a UEFI DVD boot option with the DVD in the drive. If not then it's not performing as it should with UEFI boot enabled.

So disable UEFI and if it won't install from Legacy DVD choice with UEFI disabled then we need to try another installer to compare. You had a good idea to format a stick using the special tool I linked you. Another idea is to burn another DVD using Windows 7 USB-DVD Download Tool. If you don't have a fresh ISO download for your version of Win7 I will loan you mine.

 

[RobertC1987]

With UEFI off and legacy enabled it does the same thing again.Interestingly i have another Windows 7 set of disks without SP1 which were for a computer we no longer have or use and have tried both of them and get the same outcome so that points to me to be a problem with it reading boot disks.