Solved Windows 7 Only Functioning in Safe Mode

[Gwendolyn]

My laptop is unable to function outside of safe mode; it loads, then freezes as soon as I try to run any program. Safe mode seems to work perfectly, but it obviously isn't ideal.

A few days ago, I noticed that Microsoft Security Essentials had been disabled; I tried to turn it back on, but it kept shutting itself off. I assumed that this was some kind of Malware, and ran Malwarebytes and Avast. Didn't catch anything, and I didn't notice any other issues with the computer.

Today, the system froze; I am currently only able to use it in safe mode. The speakers are also out of comission; the system just says that "One or more Audio Services are not running". I've run Malwarebytes, CCleaner, and Defraggler, all to no avail. I'm able to run a scan using MSE while in safe mode, but it freezes a few minutes in and forces me to restart the computer. Same thing with Avast.

The only thing I can think of that I've done in the past few days has been to download an older version of DivX, but I have that installed on other computers and they're all fine.

I've listed all the specs that I know how to find, but here's a link to the manufacturer's site in case there's anything that I've left out.

Let me know if there's any other information that I should provide.

Thanks in advance.

 

[EzioAuditore]

Hi and welcome to sevenforums!

Try the tutorial here -- http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Also, this may interest you -- http://www.sevenforums.com/tutorials/219533-troubleshooting-windows-7-failure-boot.html

The speakers are also out of comission; the system just says that "One or more Audio Services are not running"

If i remember right, the audio service, by default, doesn't run in safe mode. So, no problems with the speakers. They'll be back in normal mode.

 

[Gwendolyn]

Thanks for the welcome!

Well, it can now load properly (though very slowly), but Avast seems to have been permanently disabled, just like MSE is. I assume that this is Malware, but Malwarebytes keeps crashing halfway through the full scan. Any suggestions for how to deal with this?

 

[F5ing]

Can you start System Restore while in safe mode? If so, try to roll back to a restore point that's dated before you started having problems (before the date you noticed that Microsoft Security Essentials had been disabled).

 

[Gwendolyn]

I think I can restore while outside of safe mode- should I do it in safe mode regardless?

 

[F5ing]

Try it in safe mode. If there are any troublesome issues it encounters, it'll stand a better chance of completing if it's run in safe mode.

 

[Gwendolyn]

Looks like it's all back to normal for now -I restored and am able to run MSE again. Thanks so much for all of your help!

 

[F5ing]

You're welcome. Glad to see you got it!

 

[EzioAuditore]

Sorry i was away, lost internet access but that's great that you got it sorted and thanks sibbil for helping him out.