fmitchelltx
New member
- Local time
- 7:24 AM
- Messages
- 4
My father in law has a Dell Optiplex 755 with Windows 7 Professional installed on it from the factory. My father in law would like to have Windows 10 as a free upgrade per Windows advertisements. I went down to his house and clicked on the small flag on the bottom right corner of the screen. The same way I reserved a copy of Windows 10 for my computers. When I checked his computer, there was no option there to reserve a copy of Windows 10 on his computer. I made sure that he had Service Pack 1 installed on his computer. He does have Service Pack 1.
After several attempts to resolve the problem, I contacted Microsoft Technical Support last night. I explained to the representative what my problem was, etc. I told him I had the Windows 7 product key information if he needed it. I gave him the 25 character product key on the computer. He ended up remotely taking control of the computer to see what could be the problem. After about 30 minutes or so of him working remotely on the computer, he told me that he sees the computer is already active in the Windows system. The number is active with Windows but is not showing up as being active in the actual computer itself. That was all he could do for me.He told me to call another number, (800) 936-5700 and explain the situation. It was fairly late by then so I told my father in law I would come back down to his house today and contact Microsoft again.
About noon today I went back to my father in laws house and called Microsoft again. This time I called the (800) 936-5700 phone number as directed. I ended up speaking with an agent named Andrew. Once again, I explained my problem to Andrew as directed by the agent I spoke with last night. After speaking to Andrew I told him I would grant him remote access to the computer if he wanted to do that. He agreed and took control of the computer remotely. After about 30 minutes of him controlling the computer, he put me on a long hold. When he finally came back to the phone he tells me that the product key has been blocked by Dell. He tells me that this is a Dell problem not a Microsoft problem. I knew this was a lie as usual just to get me off of the phone.
Anyway, I called Dell Tech Support, where a live agent answered immediately,and explained to the person there what the problem was and that I was told by Microsoft to contact them. Of course the Dell agent tells me that it is a Microsoft problem, not a Dell problem. Just one more person passing the buck to get me off of the phone.
I then called Microsoft Tech Support again and explained the problem and what I was told by Dell. Of course I was given lies again by Microsoft Tech Support. This agent, who I did not get the name of, decided that he would initiate a conference call between himself, Microsoft Tech Support, Dell Tech Support, and myself. After about 45 minutes on hold the Microsoft agent came back to the phone and tells me that he is unable to get in touch with Dell Tech Support. I ask him what to do and he tells me that he will move my problem to a Level 2 problem and that he will connect me to a Level 2 agent. As soon as he connects me I receive a message saying that all Level 2 phone systems are down and to call back later.
I tried to call again as I am writing this and finally an agent answered. I told her I needed to speak to a Level 2 agent. Once again, resistance. She asks me what the problem is and once again I explain it. After several minutes of arguing with this idiot, she tells me to call back again when I am in front of my father in laws computer. I am at my house now. I tell her I can be at my father in laws house within 5 minutes. I ask her to call me back there. Of course not she tells me. End of conversation!
I need help! Where do I go to get help with this problem.
If anyone can help I would really appreciate it. As you can tell I have been through nothing but frustration with the agents I am dealing with at Microsoft!
Thank you!
After several attempts to resolve the problem, I contacted Microsoft Technical Support last night. I explained to the representative what my problem was, etc. I told him I had the Windows 7 product key information if he needed it. I gave him the 25 character product key on the computer. He ended up remotely taking control of the computer to see what could be the problem. After about 30 minutes or so of him working remotely on the computer, he told me that he sees the computer is already active in the Windows system. The number is active with Windows but is not showing up as being active in the actual computer itself. That was all he could do for me.He told me to call another number, (800) 936-5700 and explain the situation. It was fairly late by then so I told my father in law I would come back down to his house today and contact Microsoft again.
About noon today I went back to my father in laws house and called Microsoft again. This time I called the (800) 936-5700 phone number as directed. I ended up speaking with an agent named Andrew. Once again, I explained my problem to Andrew as directed by the agent I spoke with last night. After speaking to Andrew I told him I would grant him remote access to the computer if he wanted to do that. He agreed and took control of the computer remotely. After about 30 minutes of him controlling the computer, he put me on a long hold. When he finally came back to the phone he tells me that the product key has been blocked by Dell. He tells me that this is a Dell problem not a Microsoft problem. I knew this was a lie as usual just to get me off of the phone.
Anyway, I called Dell Tech Support, where a live agent answered immediately,and explained to the person there what the problem was and that I was told by Microsoft to contact them. Of course the Dell agent tells me that it is a Microsoft problem, not a Dell problem. Just one more person passing the buck to get me off of the phone.
I then called Microsoft Tech Support again and explained the problem and what I was told by Dell. Of course I was given lies again by Microsoft Tech Support. This agent, who I did not get the name of, decided that he would initiate a conference call between himself, Microsoft Tech Support, Dell Tech Support, and myself. After about 45 minutes on hold the Microsoft agent came back to the phone and tells me that he is unable to get in touch with Dell Tech Support. I ask him what to do and he tells me that he will move my problem to a Level 2 problem and that he will connect me to a Level 2 agent. As soon as he connects me I receive a message saying that all Level 2 phone systems are down and to call back later.
I tried to call again as I am writing this and finally an agent answered. I told her I needed to speak to a Level 2 agent. Once again, resistance. She asks me what the problem is and once again I explain it. After several minutes of arguing with this idiot, she tells me to call back again when I am in front of my father in laws computer. I am at my house now. I tell her I can be at my father in laws house within 5 minutes. I ask her to call me back there. Of course not she tells me. End of conversation!
I need help! Where do I go to get help with this problem.
If anyone can help I would really appreciate it. As you can tell I have been through nothing but frustration with the agents I am dealing with at Microsoft!
Thank you!
My Computer
- Computer type
- PC/Desktop
- Computer Manufacturer/Model Number
- Dell Optiplex 755
- OS
- Texas
- Browser
- IE 11
