Windows 7 Professional 64bit Update Error Code 8007370B

[Spewdog989]

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Co
mponent Based Servicing\Packages\Microsoft-Windows-TerminalServices-RemoteApplic
ations-Client-Package~31bf3856ad364e35~amd64~en-US~6.1.7600.16385" /S
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>

 

[NoelDP]

That explains the error, at least - now I have to work out how best to fix it

Back tomorrow - I'm off to bed now.

 

[Spewdog989]

Sounds good, thanks for your help!

 

[NoelDP]

I've uploaded a file - sd9ac.zip - to my SkyDrive at https://skydrive.live.com/?cid=936736bb8fceb92f#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21796
Please download and save it to your desktop.
Right-click on the saved file and select Extract all...
Save it to the default location
This should create a file test.reg

right-click on the file, and select Merge
Accept the warnings, - you should then get a 'Success' message.
Close all windows, and reboot.

Run CheckSUR again, and post the new CheckSUR.log file.

 

[Spewdog989]

Cannot import C:\Users\Matt\Desktop\test.reg: Error accessing the registry.

I tried the command from before but it didn't help. What do I need to do?

 

[NoelDP]

I was afraid that would happen - we'll have to take ownership of the parent Key and then reset it.


Open Regedit
Navigate to the
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages
key
right-click on the key to highlight it and select Permissions
Click on the Advanced button
Click on the Owner tab
highlight 'Administrators' in the box, and click Apply
Click on the Permissions tab
highlight Administrators
Click Edit
put a tick in the Allow/Full Control box and click OK
Click OK again to get back into Regedit
Now attempt the Merge again by right-clicking on the test.reg file

Now we have to get permissions back to where they should be....
right-click on the key name again, and select Permissions
Click on Advanced
There should be two entries for Administrators
Highlight Administrators (with Full Control - not inherited) - make sure that the other Administrators entry with Read permissions still exists!
click Remove
Click on the Owner tab
Click 'Other users or groups'
in the box, type
SYSTEM
and click on 'Check Names'
click OK three times

...and you should be back in Regedit

Close Regedit, and reboot
Now run CheckSUR again, and we'll see how you did






.

 

[Spewdog989]

Heres the CBS. running sfc scannow too

 

[NoelDP]

YAY!!

CheckSUR is finally clear....
<crosses fingers, toes, eyes, etc..>

 

[Spewdog989]

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SFC /SCANNOW

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>

Everything looks good! Thanks so much! I Really appreciate it! Is there anything else I should check??

 

[Spewdog989]

Just tried to update and got this again...:

 

[NoelDP]

OH - B&GG%R!

Let's have a look at the C:\windows\windowsupdate.log and see if it gives me some inspiration, or at least a clue.

also please post the CBS.log file, as it may show errors outside the SFC scan.

 

[Spewdog989]

I'll post the CBS in a second

 

[Spewdog989]

Here's CBS

 

[Spewdog989]

Also, found this after attemping to update, seems there is a problem with one update in particular

 

[NoelDP]

From the CBS.log

 Line 162108: 2013-07-31 11:52:51, Error                 CSI    0000001d (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #250945# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 0[gle=0xd015001a]
 Line 162109: 2013-07-31 11:52:51, Error                 CSI    0000001e (F) HRESULT_FROM_WIN32(14098) #250800# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = sffdisk.inf, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [91]"Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.INF_sffdisk", rah = (null), manpath = [158]"[URL="file://\\?\C:\Windows\SoftwareDistribution\Download\fd0c7235ea199c91f68801d3ffaa13a5\amd64_sffdisk.inf_31bf3856ad364e35_6.1.7601.17514_none_02618e7200897e0a.manifest"]\\?\C:\Windows\SoftwareDistribution\Download\fd0c7235ea199c91f68801d3ffaa13a5\amd64_sffdisk.inf_31bf3856ad364e35_6.1.7601.17514_none_02618e7200897e0a.manifest[/URL]", catpath = (null), ed = 0, disp = 0)[gle=0x80073712]

I'll research that and get back to you..

 

[Spewdog989]

Cool, you're awesome!

 

[Spewdog989]

Thanks for all the help thus far. I am actually going out of town until the 22nd, So, I won't be able to work on my desktop until then. I will most assuredly bug you when I get home though! Thanks again!

 

[NoelDP]

It probably would have helped if I'd posted the full error sequence

2013-07-31 11:52:47, Info                  CBS    Exec: Resolving Package: Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~~6.1.7601.17514, Update: INF_sffdisk, PinDeployment: amd64_sffdisk.inf_31bf3856ad364e35_6.1.7601.17514_none_02618e7200897e0a
2013-07-31 11:52:47, Info                  CSI    0000001b Performing 1 operations; 1 are not lock/unlock and follow:
  Stage (1): flags: 8 app: [sffdisk.inf, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral]) comp: (null) man: @0x92198e8
2013-07-31 11:52:47, Error                 CSI    [EMAIL="0000001c@2013/7/31:18:52:47.883"]0000001c@2013/7/31:18:52:47.883[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(11690):[B] Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
  MissingWinningComponentKey on resource[/B] [71]"amd64_sffdisk.inf_31bf3856ad364e35_6.1.7600.16438_none_00698d0a036fb7e7"[gle=0x80004005]
2013-07-31 11:52:51, Error                 CSI    0000001d (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #250945# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 0[gle=0xd015001a]
2013-07-31 11:52:51, Error                 CSI    0000001e (F) HRESULT_FROM_WIN32(14098) #250800# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = sffdisk.inf, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [91]"Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.INF_sffdisk", rah = (null), manpath = [158]"[URL="file://\\?\C:\Windows\SoftwareDistribution\Download\fd0c7235ea199c91f68801d3ffaa13a5\amd64_sffdisk.inf_31bf3856ad364e35_6.1.7601.17514_none_02618e7200897e0a.manifest"]\\?\C:\Windows\SoftwareDistribution\Download\fd0c7235ea199c91f68801d3ffaa13a5\amd64_sffdisk.inf_31bf3856ad364e35_6.1.7601.17514_none_02618e7200897e0a.manifest[/URL]", catpath = (null), ed = 0, disp = 0)[gle=0x80073712]

Please run the following commands, and post the results....

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY "HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_sffdisk.inf_31bf3856ad364e35_6.1.7600.16438_none_00698d0a036fb7e7" /S
REG QUERY "HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_sffdisk.inf_31bf3856ad364e35_6.1.7601.17514_none_02618e7200897e0a" /S

REG UNLOAD HKLM\COMPONENTS

 

[Spewdog989]

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONEN
TS
The operation completed successfully.

C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Compone
nts\amd64_sffdisk.inf_31bf3856ad364e35_6.1.7600.16 438_none_00698d0a036fb7e7" /S

ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Compone
nts\amd64_sffdisk.inf_31bf3856ad364e35_6.1.7601.17 514_none_02618e7200897e0a" /S

ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>REG UNLOAD HKLM\COMPONENTS
The operation completed successfully.


This is what I got when I ran the commands. There were four prompts here right?

Thanks!

 

[NoelDP]

Yeah - but something introduced unwanted spaces in there....
try it with this set instead....

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY "HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_sffdisk.inf_31bf3856ad364e35_6.1.7600.16538_none_00698d0a036fb7e7" /S
REG QUERY "HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_sffdisk.inf_31bf3856ad364e35_6.1.7601.17514_none_02618e7200897e0a" /S

REG UNLOAD HKLM\COMPONENTS
.