Windows 7 restarts problem

[Gautam S]

I am having problems with my system it restarts and shows black screen ask want to start it normally or safe mode can anybody help.And I have also ran chkdsk command but that also doesn't help any advice would be appreciated.I have even changed the power supply and checked but it still restarts.

 

[Dave Atkin]

When does it do this? There are lots of reasons for why this could be happening. For example, it could be overheating and turning the laptop off to prevent hardware damage. It could also be a faulty PSU which is restarting the machine.

Can you give us more information on your computer? (Make/Model/What OS/Age etc)

How long has it been happening? Any hardware changes or newly installed software?


Dave

 

[Gautam S]

It has been for a month it restarts once in a week.No new device installed and my desktop is only 1 1/2 year old and I have even formatted my pc and saw but it still restarts with black screen ask if you wanna start windows normally or in safe mode. Os is windows 7 32 bit.

 

[dreamer]

It has been for a month it restarts once in a week.No new device installed and my desktop is only 1 1/2 year old and I have even formatted my pc and saw but it still restarts with black screen ask if you wanna start windows normally or in safe mode. Os is windows 7 32 bit.

Did you try to shutdown windows normally by going to start-shutdown option??Does your system still show these options on normal shutdown?If thats the case then it seems like your system is not shutting down properly and something is interrupting with the shutdown process.Check event viewer for any critical errors or shutdown errors.Also test your PSU unit.

 

[flashdrives]

It is maybe because of incompatibility issues when you installed a new program before it restarts. Uninstall it by booting into Safe Mode.

 

[FliGi7]

First off, does it restart on its own or does this occur after you tell it to shut down (or both)?

 

[gregrocker]

Work through these troubleshooting steps which should reveal the cause.

 

[Gautam S]

When I go into event viewer it shows me this errors of how many times restarted with errors. My pc restarts in middle while doing anything it doesn't restarts daily once a while in 5 to 6 days.I have run chkdsk and changed my power supply and ran windows repair disk and checked with windows Memory Diagnostics Tool and found no error.But still the restart problem doesn't go.What possible could be the problem be.

 

[Gautam S]

Plz Help someone.

 

[gregrocker]

The error showing that the system has shut down unexpectedly gives you the time, but you'll need to check around that time in the Admin and Peformance-Diagnostics logs to see what else might be happening to get clues to the cause of your shutdown. This takes some detective work.

You also need to work through all of the troubleshooting tests including the hardware tests as given and not the ones you've already run. If you have any questions with the steps given just ask back for help. But there are no shortcuts to doing the work if you want to get to the bottom of the problem.

Once you've tested your HD and exhuasted the System logs and resources given in the steps, checked System files and run a Repair Install, we can help you with a Clean Reinstall which will eliminate for sure the OS installation as the problem.

 

[Gautam S]

What kind of troubleshooting tests do I need to run is it mem test or any other test tell me.

 

[Dave Atkin]

Hello,

Start with running MemTest to test the memory.
Memtest86.com - Memory Diagnostic


Dave

 

[dreamer]

More than the MemTest i think the OP needs to check his power supply.Electricity supply in India is rather erratic and in my opinion sudden fluctuation in voltage is the reason behind the unexpected shutdown of his system.

@Gautam Do you have UPS connected to your pc??

 

[Dave Atkin]

Agreed, I said in my original post on the first page that it could be a PSU issue...

Try Memtest to rule out the RAM. Personally I would also swap out the PSU.


Dave

 

[Gautam S]

Thanks for all reply's I will be checking both my ram and ups and then update this thread.

 

[gregrocker]

What kind of troubleshooting tests do I need to run is it mem test or any other test tell me.

Once again:

Work through these troubleshooting steps which should reveal the cause.

 

[matts6887]

in reality; from what i have experienced with older versions of windows; when a system restarts like that it is almost always been a hardware related issue from what i have experienced. I had my 7 year old dell do that before i got this new system up and running and I discovered it had something to do with a outdated driver for something called the intel matrix storage manager which has something to do with storage on the hard drives. Well updating that driver fixed the problem in my case; so u might want to try checking the system for updated drivers for the hard drives.