Windows 7 - Stuck on "Shutting down screen" - Nvidia 110.70 beta drive

[Kope]

Windows 7 - Stuck on "Shutting down screen" - Nvidia 110.70 beta drive

Hello,

Sorry for making a new thread, but it seems this subject needs one as it differs from others. So basicly when I ever try to shut down my computer it just gets stuck on the shutting down screen. I search through older threads and such and found a way to see if there is any errors at Even Viewer.

Few days ago I downloaded Nvidia beta driver for my GTX 560 Ti, graphic card, the version of the driver is 310.70. Now as it seems from Even Viewer it's causing the problem, there was an error with event id 1.

Details of the error: "The NVIDIA OpenGL driver detected a problem with the display
driver and is unable to continue. The application must close.

Error code: 3
Visit Support | NVIDIA for more information."

Althought Nvidia seems to be the one causing problem, for example yesterday my computer was again stuck on the shutting down screen but I can't see any errors regarding to Nvidia at Event Viewer or for any else application. Now I wonder if I should remove the driver and replace it with older stable one or do as done in the older problem which had the same kind of nvidia problem but there the guy just removed Nvidia service?

Thanks already!

 

[Arc]

Welcome aboard, Kope.

Get rid of the beta driver, and use a known stable version. I recommend GeForce 306.23.

• Download and install Driver Fusion.
• Reboot the computer in Advanced Boot Options, safe mode. Search Driver Fusion in your start menu, and remove all components of your nVidia display driver.
• Boot normally now. Go to Drivers - Download NVIDIA Drivers, Drivers > Beta and Legacy; search there with your cards particulars for GeForce 306.23 Driver, dated 13.9.2012 and install it.

Let us know the results ... is the issue still there after making this change?

 

[Kope]

I did all as u said deleted with driver fusion and when trying to shut down the problem was still there. I downloaded drivers(downloaded 306.97 because they had been stable before) and problem was still there. Thanks for help thought! Any more ideas?

 

[Arc]

Do a clean boot ....
How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

Generally it occurs when any program refuses to shut down. So I need to know what are the programs you have installed. Download and install CCleaner. Then run it.
Go to "Tools" .... by default it will open the "uninstall" tab.
Click on save as text file. Save it on your desktop.
Upload the text file for us.

upload your MSINFO32.nfo file.

1. Click on the start button
2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
4. Give the time for processing, it will save a .nfo file on your desktop.
5. Zip it, and upload it following the instruction.

Also, as a safety reason, Scan the system for possible virus infection.

• Windows Defender Offline

 

[Kope]

The CCleaner uninstall file:
View attachment CCleaner - Uninstall.txt

MSINFO32:
View attachment MSINFO32.zip

 

[Kope]

I will do clean boot later, thanks for help again! Much appreciated!

 

[Arc]

I guess you have done the other two suggestions too.

Uinistall the following programs:

• Apple Mobile Device Support, including apple charger
• Apple Software Update
• DAEMON Tools Lite
• Easy Tune 6

Let us know the results, when all done.

 

[Kope]

Ye I ran the windows defender scan and will also do later avast scan.

 

[Kope]

I uninstalled those progmans and yet it didn't work.

 

[Arc]

I want to take one more chance on it.

• Click the start button.
• Type "services.msc" in the search bar, and click the results link
• Scroll down to the location where nvidia display driver service and nvidia update service daemon is listed.
• Make the window full screen
• Expand the name field a bit, so that these two may be read properly.
• Take a screenshot using snipping tool.
• Upload it here : http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Depending on the result, we will decide our next step.

 

[Kope]

Okhey, thanks so much!

 

[Arc]

You need to disable the three nvidia services, or set them to manual. That is, you should not set them at the default value "Automatic". Dont worry, it will not hamper the performance of your graphics driver at all.

First, double click the first nvidia item in services list.



It will open the properties window, as per the pic below:



Click the item"Automatic" listed under startup type. When it is expanded, choose either "Manual" or "Disabled". Then apply, and OK.

Do it, for all the three items of nvidia.

Finally restart the computer, to apply the changes.

Now observe, on the next shutdown, is it still behaves abnormally?

 

[Kope]

Did just that, still abnormal

 

[Arc]

Now I think I should somebody more efficient and knowledgeable. I am asking gregrocker to have a look, please wait for him.

 

[gregrocker]

Work through these Troubleshooting Steps for Windows 7 leading up to if necessary a Clean Reinstall following the tutorial provided to get it perfect.

Run a completely clean boot with only MSE starting up.

THere is more here on how to trace shutdown hangs: Use Windows 7 Event Viewer to track down issues that cause slower boot times | TechRepublic

If all else fails and you don't want to get the superior Clean Reinstall then try Gathering a Startup, Shutdown, Sleep, Hibernate, or Reboot Trace - Windows 7 Forums