Windows 7 System Recovery Greyed Out, CANT RECOVER

[CrAzYsEaN]

Hello there, I am new to this tread and just want to thanks ahead of time for any help that anyone has to offer.

I have a HP DV6-6190us Laptop that I am having issues with. I have several virus's that I have been unable to get rid of. I am trying to do a factory system recovery, but the options are all greyed out. I can still get on my computer and once logged in and I go into HP Recovery Manager I am able to click on all of the options with no problem but once it shuts down and loads into the manager the only things it allows me to click on are the perform computer maintenance and get assistance from HP. Everything else is grey and will not let me click on them. So here is what I have tried.

-Entered the HP Recovery Manager both while logged on and after hitting F11 (always greyed out)
-I made the 5 recovery disks and tried to use them (no luck, it doenst do anything while loading so I tried ESC and started boot up from CD instead of harddrive "ESC...F9...Internal CD/DVD ROM Drive and it loads the first DVD and get this message

**The System recovery media does not support this computer. You are not able to restore this system with media
0110-LW223UA#ABA-A6Y02UA#ABA

Keep in mind I just made these disk off of THIS computer last night.

I am sooooo lost and willing to try new ideals so please if you can help I would appreciate it. Thanks agian

 

[Northernsoul55]

Hi,

Perhaps the viruses are preventing you from recovering your system, or perhaps the disks
got corrupt, I would try to kill off any viruses first.

Run these programs to check for virus infection:

:ar: http://kaspersky-tdsskiller.en.softonic.com/
:ar: http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html

Please download Malwarebytes:


Download

   Note

Do not start the free trial of Malware Bytes, deselect that option when prompted.

Run a full scan once downloaded, installed and updated.

Cheers

Dave