Windows 7 update error 80246008 - since 08/13/2015

[scottie916]

I thought this was going to do it, but alas, the BITS service is back to manual and NOT started......

System: Win 7 Home Premium SP1
Toshiba Satellite L775D-S7135
4 GB RAM (3.48 GB usable)
AMD A6-3420M APU with Radeon(tm) HD Graphics 1.50 GHz
64-bit Operating System

A little background - my last successful Win7 update from MS was mid August 2015 (Adobe Flash Player 18, Auslogics Disk Defrag, Auslogic Registry Cleaner, Auslogic Registry Defrag). Anyhow I had no idea I was not receiving any updates until I was working on my moms desktop Win 7 and saw she was having updates installed but I was not....

So, I install Avira v14 Internet Security Free, Malware Bytes, Super Anti-Spyware and they do not find anything...

Running under the Windows SELECTIVE STARTUP w/load system services and JUST the windows services (however Avira Mail Protection, Real-Time Protection, Web Protection) also running....

BITS is shown as being checked, but STOPPED

Here I am...
- I followed Steps 1 thru 5
- My COM+ Event System was started and Automatic
- My BITS was NOT started and Automatic-Delayed

STEP I - Downloaded Reset_Windows_Update_History.bat & Ran - OK

STEP II - Folder Existed

STEP III - It was Empty

STEP IV - Ran MS Fix 50202 in aggressive mode (checked it); rebooted PC

STEP V - Uninstalled Auslogic BoostSpeed 8, BitMeter, Auslogic Driver Updater; rebooted PC
(*** should I have UNINSTALLED AVIRA, too??? ***)
DID NOT need the EventSystemWin7.reg as COM+ was A-OK
DID DOWNLOAD BITSWin7.reg and placed on desktop
DID DOWNLOAD PsTools; copied PSEXEC.EXE to C:\Windows\System32
Extracted the PsTools fix to my DESKTOP
RAN psexec -s -i -d regedit in the CMD as Administrator in C:\Windows\System32
RAN REGEDIT.EXE in the CMD as Administrator
IMPORTED BITSWin7.reg into the registry - it was SUCCESSFUL
Exited REGEDIT.EXE; closed all OPEN windows, folders, etc - REBOOTED PC
Logged in and checked the BITS (now manual and NOT started)

I started the Control Panel >> Windows Updates and it found 17 updates, including the following:

KB3087038: Cumulative Security Update for Internet Explorer 11 for Windows x64-based Systems
(tried, downloaded, failed to install)
KB3074543: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 & Windows Server 2008 R2 SP1 x-64
KB3074230: Security Update for Microsoft .NET Framework 4.5,4.5.1,4.5.2 on Win7, Vista, Server 2008 ... x-64
KB3074550: Security Update for Microsoft .NET Framework 4.5,4.5.1,4.5.2 on Win7, Vista, Server 2008 ... x-64
KB3069114: Security Update For Windows 7 x64-based Systems
KB3083992: "
KB3084135: "
KB3086255: "
KB3087039: "
KB3087918: Security Update For Windows 7 x64-based Systems
KB3075249: Update for Win7 x64-based System
KB3077715: "
KB3078667: "
KB3080149: "
KB3083324: "
KB3092627: Update for Win7 x64-based System
Upgrade to Windows 10 (no way!)
KB8900830: Windows Malicious Scanner September 2015

I even tried to MANUALLY start BITS, but get that same darn error message:
"Windows could not start BITS on Local Computer. For more information review the System Event
Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific
error code -2147024894."

Here is the System Event Log entry for the above:

- System
- Provider
[ Name] Service Control Manager
[ Guid] {555908d1-a6d7-4695-8e1e-26931d2012f4}
[ EventSourceName] Service Control Manager
- EventID 7024
[ Qualifiers] 49152
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x8080000000000000
- TimeCreated
[ SystemTime] 2015-09-11T03:56:57.525732100Z
EventRecordID 2435983
Correlation
- Execution
[ ProcessID] 620
[ ThreadID] 3872
Channel System
Computer Scott-Laptop
Security
- EventData
param1 Background Intelligent Transfer Service
param2 %%-2147024894

I tried the 2nd item (Security update for .NET 3.5.1 - 646 bytes)
>> but it NEVER downloads anything
>> seems to get "stuck" trying to download and errors with the "80246008" code

So, I am at a loss..... can you think of or see anything I missed or should try next?!?

 

[NoelDP]

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file

 

[scottie916]

Please follow the Windows Update Posting Instructions and post the req

NoeIDP...

I am in the process of performing each of the steps you have outlined.

Hopefully I can do them easily & quickly.

I am presuming I should CLOSE all open / running programs?!

What about the AVIRA AV program? Leave open & monitoring? Uninstall?

 

[scottie916]

NoeIDP...


1. System Update Readiness Tool (SURT) - Done (Win7 SP1 64-bit).
=========================================

** After download I was prompted if I wanted to install a KB947821; I replied yes.

Under Download the System Update Readiness Tool, download the appropriate version of the SURT for your version Windows, and

save the file to your Desktop.
NOTE: It is likely that we will need to run this file multiple times, so make sure you keep it.

System Update Readiness Tool fixes Windows Update errors in Windows 8, Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008

Double-click on the file to install it.
Leave it to run uninterrupted. It may appear to freeze or hang, but this is perfectly normal. If it still hasn't finished after a few hours, then notify us in your post.

2. SFC Scan
===========

** I followed OPTION #2;
** Step #1 - DONE
** Step #2 - DONE
>> Step #2a


Run #1: Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.log windir\Logs\CBS\CBS.log

Run #2: Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.log windir\Logs\CBS\CBS.log

Run #3: Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.log windir\Logs\CBS\CBS.log

>> Step #2b:

I have downloaded and run the SURT just prior to SFC run #1

>> Step #2c:

Run #1: Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.log windir\Logs\CBS\CBS.log

I have included this log in with the compressed CBS.LOG

>> Step #2d:

I do not have any restore points available prior to 08/13/2015 when updates stopped being installed.

>> Step #2e:
I do not have a "Genuine" Windows 7 install DVD.
>>> Mine is an OEM from Toshiba.
>>> Will restoring files work? Should this even be attempted? If so, how?

>> Step #2f:
- Like Step #2e, I have an "OEM" Windows 7 from Toshiba
- Is it possible to perform a REPAIR/INSTALL without losing everything??

Note

a) If SFC could not fix something, then run the command again to see if it may be able to the next time. Sometimes it may take running the sfc /scannow command 3 or more times to completely fix everything that it's able to.
b) If not, then download and run the 32-bit (x86) or 64-bit (x64) System Update Readiness Tool for your same installed 32-bit or 64-bit Windows 7, restart the PC afterwards, and try the sfc /scannow command again.
c) If still not, then try using OPTION ONE above to run the sfc /scannow command at boot.
d) If still not, then you can attempt to run a System Restore using a restore point dated before the bad file occured to fix it. You may need to repeat doing a System Restore until you find a older restore point that may work.
e) If still not, then you can use the steps in the TIP box in the OPTION THREE section below to manually replace the files that SFC could not fix if there are not to many fix.
f) If there are to many files to manually fix, or you prefer not to use OPTION THREE below, then you could do a repair install without losing anything.

**> How to get the SFC error codes:

Note

When SFC runs, it logs it's actions into the C:\Windows\Logs\CBS\CBS.log. The steps in this option will show you how to see only

the specific SFC entries with the [SR] tags in this CBS.log. This can be helpful to show you what files SFC could not fix

automatically if you wanted to try and manually replace them.

1. Open an "elevated command prompt" (right click -> Run as administrator).

2. In the elevated command prompt, copy and paste the command below, and press Enter. (See screenshot below)
NOTE: This will place a sfcdetails.txt file on your desktop with only the SFC scan result details from the CBS.LOG in it.

Code:

findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"

**> How to EXTRACT corrupted files found by SFC -- Should I attempt at this point???

3. Windows Update Error Codes - DONE
=============================
In your post, you need to specify what error codes/messages you are receiving when an update fails. The screenshot below shows where error codes are displayed:

>> Step 3a - attached "Results for Step 3-Update Error Code 80246008.doc"

Name: 8187294803_269fb217e3_z.jpg Views: 4415 Size: 176.0 KB

Attached my word doc file with the screen shot.

4. Log Collection - DONE
=================

>> Step 4a - first compress was 97 MB
>> retry - 340 KB ( includes my 3 SFC & Boot-time runs )

>> Step 4b - cannot compress last GOOD CBSPersist from 8/13/2015 to less than 31 MB

>> Step 4c - cannot compress last attempt CBSPersist from 9/10/2015 to less than 12 MB

The steps that we have done have limited automated fixing capabilities, however they are excellent diagnostic tools and generate very informative logs.

Navigate to the following folder:

C:\Windows\Logs

Right-click and on the CBS folder and select Copy.
Minimise all open windows and right-click on your Desktop, then select Paste.
Right-click on the CBS folder on your Desktop and select Send to > Compressed (zipped) folder.
A file, CBS.zip should appear on your Desktop.

5. Start a New Thread
=====================

Please do not post in another thread saying that you require assistance, it makes things very confusing. If you have a problem that you would like help with, please start a new thread of your own!

Your post should include the error codes from step #3 and the CBS.zip file created in step #4. Here's how to attach it to your post:

 

[NoelDP]

SFC ran fine - the problems it detected are 'normal' and caused by an MS error which can be ignored.

The CheckSUR report has an error which I don't recall seeing before...

Seconds executed: 2050
 No errors detected
(f)	CheckSUR Unexpected Failure	0x00000003	End SQM session	Temp\CheckSUR\CheckSurSqm.dat	(d:\win7sp1_ldr\base\wcp\tools\checksur\csisqmwrapper.cpp, CsiSqmWrapper::Finalize, 329)

Hopefully there'll be something about that n the Event viewer logs...
Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.

 

[scottie916]

NoeIDP,

Thanks for replying !

I am glad I have thrown you a curve ball you were not expecting.

Please find attached the zipped Win7-System-Events.zip ( 3,689 KB ) of the Application and System logs you specified.

I TRULY appreciate all of your help!

-Scott

 

[NoelDP]

From your logs, it looks as if you have both ESET and AnitVir AV's installed - if this is the case, it's no surprise that you're having problems!

For the moment, please uninstall both, and instead install MSE.
You'll need to run the cleanup tools for both , as well...
Uninstallers (removal tools) for common Windows antivirus software—ESET Knowledgebase
https://answers.avira.com/en/question/instructions-for-manual-uninstallation-9190?sh=true

 

[scottie916]

NoeIDP...

Thanks for looking at this.

I use the free uninstall program "Revo Uninstaller" and always use the aggressive mode so it will uninstall using the built-in (un)installer and then not reboot until Revo scans the registry for left over entries and other file(s) to delete during the next reboot.

The ESET AV installed ,ay be a "recent" one as I was trying different root-kit scanners from a few different vendors ( they all search differently and have different definition files ).

- I will download and uninstall ESET using the uninstaller you provided THANKS!!!
- I will also download and uninstall AVIRA using the link from your page of uninstallers THANKS!
- I will also download and uninstall ZoneAlarm FREE if there is a uninstaller for it THANKS!!!

- I will then download / install MSE and let you know what happens THANKS!!


I will report back what I find.

 

[scottie916]

NoeIDP....

Cleaned up for ALL AV's I recognized @ ESET I believe I have had on the laptop at one time or another.
- ESET Smart Installer ( found Malware Bytes, and AVIRA [but could not unintall AVIRA] )

- Avastclear ( ran after booting into safe mode & rebooted PC )
>>> this one found and removed kernel objects, removed registry keys, etc.

- avg_remover_stf_x64_2015_5501 ( ran after Avastclear in safe mode & rebooted PC )
>>> this one found and removed some registry keys, but too fast to really read it.

- Norton_Removal_Tool ( ran after avg_remover in safe mode & rebooted PC )
>>> this seemed to remove some stuff, just not really sure what

- NSSRT ( ran after Norton_Removal_Tool in safe mode & rebooted PC )
>>> did not seem to do anything, at least it did not show a window or anything.

- MCPR ( ran after NSSRT in safe mode & rebooted PC )
>>> seemed to remove several items, registry keys, etc. It also came up when I rebooted into regular mode.

I installed / updates and ran a quick scan with Windows Essential.

I was informed that I should go get IE v11, so I downloaded it (53.5 MB). But see the following message:

"Windows Defender"
The program's Service has stopped. You can start the service manually or restart your computer,
which will start the service. (Error code: 0x800106ba).

I ended my FF v40.x session(s) and will reboot my laptop.

BTW... I did check the BITS service after uninstalling all of the various AV's I had downloaded the uninstaller's for,
but it was still listed as manual / "not started".

Tried to run Windows Update. It found the same list of updates. I chose the first one "cumulative update for IE v11 (43.5 MB).
>>> it still failed - Code 80246008



I installed IE v11.0.9600.17959CO; Update Versions: 11.0.22 (KB3078071) and restarted my laptop.

FROM WindowsUpdate.log:
ALL 18 founjd updates @ 06:10:56 FAILED with the following:

2015-09-14 06:10:56:800 708 1068 AU WARNING: Failed to change download properties of call, error = 0x80070057
2015-09-14 06:12:27:202 708 1060 DnldMgr FATAL: BITS service was not fixed up and thus CCI was not reattempted. (hr = 80080005)

I DO NOT recall being prompted for an automatic install prior to doing the AV cleanups...
2015-09-14 19:11:47:397 444 574 Shutdwn user declined update at shutdown

I DO NOT recall being prompted for an autpmatic install following my attempt to do a manual update (no ! next to Shut Down)
2015-09-14 20:48:43:277 480 728 AU Initiating Install-at-shutdown
2015-09-14 20:48:43:277 480 728 Shutdwn user declined update at shutdown

Here is the MANUAL updatre failure log lines:
2015-09-14 21:02:07:371 1076 b24 DnldMgr *********** DnldMgr: New download job [UpdateId = {A9712B56-9DA8-4641-8810-AF919AF46680}.200] ***********
2015-09-14 21:02:07:371 1076 f30 AU Successfully wrote event for AU health state:0
2015-09-14 21:02:07:371 1076 f30 AU # Pending download calls = 1
2015-09-14 21:02:07:371 1076 f30 AU <<## SUBMITTED ## AU: Download updates
2015-09-14 21:02:07:371 1076 1180 AU Getting featured update notifications. fIncludeDismissed = true
2015-09-14 21:02:07:371 1076 1180 AU No featured updates available.
2015-09-14 21:02:07:402 1076 b24 DnldMgr * Queueing update for download handler request generation.
2015-09-14 21:02:07:402 1076 b24 DnldMgr Generating download request for update {A9712B56-9DA8-4641-8810-AF919AF46680}.200
2015-09-14 21:03:37:445 1076 b24 DnldMgr FATAL: BITS service was not fixed up and thus CCI was not reattempted. (hr = 80080005)
2015-09-14 21:03:37:445 1076 b24 DnldMgr FATAL: Failed to connect to the BITS service; unable to start new downloads or interact with existing download jobs. (hr = 80080005)
2015-09-14 21:03:37:445 1076 b24 DnldMgr FATAL: DM:CAgentDownloadManager::GetDownloadDataAndHandler: GetBitsManager failed with 0x80246008.
2015-09-14 21:03:37:445 1076 b24 DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: GetDownloadDataAndHandler failed with 0x80246008.
2015-09-14 21:03:37:445 1076 b24 DnldMgr WARNING: Download request generation failed with 0x80246008.
2015-09-14 21:03:37:445 1076 b24 DnldMgr Error 0x80246008 occurred while downloading update; notifying dependent calls.

 

[NoelDP]

BITS is set to manual?
it should be on Automatic (Delayed start)
Please download the Farbar Service Scanner from

Farbar Service Scanner Download

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

 

[scottie916]

NoeIDP,

Thanks for replying, I do appreciate it !!!

** Do you want me to keep using the save Title? Or, would it be better to change it for each reply I am posting?


I downloaded the FRST and checked ALL of the check boxes and ran a FULL scan.

Attached are the logs ( not zipped ) from the run.

?? One thing I am curious..
- do you think a "fix" is just on horizon ??
* OR *
- should I look at removing the HDD from the laptop, install it in an external case, copy off ALL of the files to a different HDD, re-install back in the laptop, perform a full system rebuild (from the Toshiba System Recovery DVDs), take back out, put back into the external case, copy the files back over the "rebuilt" HDD?

If I were to do this, what I am most curious about is:
- if everything is "cataloged / logged" under the C:\desktop\user folder should it have everything I would need after the rebuild (LESS the installed programs)???

Make sense?!

 

[NoelDP]

I ask for a simple FSS log - and get a full-blown FRST log?

PLEASE follow the instructions given - they are there for a reason.

 

[scottie916]

NoeIDP,


I am so very sorry. I got confused on what to download & run and I see what I did wrong. I downloaded and ran the Farbar Recovery Scan Tool (somehow I got confused on what to download).

I have downloaded the FSS tool, will run and attach the results to this message.

 

[NoelDP]

No problem
For some reason the BITS service has been set to Demand start -

Windows Update:
============
BITS Service is not running. Checking service configuration:
The start type of BITS service is set to Demand. The default start type is Auto.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.

Please open an Elevated COmmand Prompt, and run the following command...

SC config BITS start= delayed-auto

(note the spaces!)

then close the window and reboot.

This almost certainly won't cure the problem, but at least we'll then have the settings where we need them to have any hope of a solution.

Once rebooted, post the C:\Windows\windowsupdate.log file, and a new set of Event logs.

 

[scottie916]

NoeIDP,

c:\windows\system32>SC config BITS start= delayed-auto
[SC] ChangeServiceConfig SUCCESS

c:\windows\system32>

** Rebooted

** I checked the BITS service and it is currently set to: "blank status" / Automatic (Delayed Start)

** Uploaded: c:\windows\WindowsUpdate.log

** Uploaded: Applications.zip, System.zip

============================

1) post the C:\Windows\windowsupdate.log

open administration and get the event logs:

2) Control Panel >> All Control Panel Items >> Administrative Tools >> Event Viewer

+ Windows Logs >> Application <LC>
Action >> Save All Events As...

+ Windows Logs >> System <LC>
Action >> Save All Events As...

then zip both, and upload them.

 

[NoelDP]

You have Comodo installed as AV - and it's not loading properly.
Please uninstall it - at least temporarily - and replace it with MSE.

You appear also to have at least residues from Kaspersky and AVG installed - you need to run their removal programs to get rid of the dregs...

http://www.avg.com/us-en/utilities
Service articles
reboot after each- then...
After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.

post a new set of event logs, and windowsupdate.log

 

[scottie916]

** MSE was installed a few threads ago.

1) Ran AVG 64-bit uninstaller 2015
- no modules were installed ???
- "specified service" does not exist as an installed service (dozen's of these messages)
>>> [SC] OpenService FAILED 1060:
>>> More help is available by typing "NET HELPMSG 2185"
>>> c:\windows\system32\config\systemprofile\appdata\local\avg2013 - not found
>>> c:\programdata\avg security toolbar - not found
>>> WARN 'AVGDIR' in empty (program/data folder is empty and computer was restarted) ???
>>> No idea if this worked or did anything at all...

2) REBOOT laptop

3) Ran AVG 64-bit uninstaller 2015
- not sure what version I may have installed back then
- pretty much the SAME messages as the 64-bit uninstaller

4) REBOOT laptop

5) Unzipped / Run KAV Ininstaller ( from link provided )
- Tried AV 2009 ( no idea what version I may have had )...
- REBOOTED / laptop was much slower to boot
- Tried AV 2010 ( did I have this version ??)
- REBOOTED / laptop still a little slow to boot
- Tried AV / Internet Security 2011 ( no idea what I had installed )
- REBOOTED / laptop a little faster to boot
- Tried AV / Internet Security 2012 ( no idea what I had installed )
- REBOOTED / laptop a little slower to boot
- Tried AV / Internet Security 2013 ( no idea what I had installed )
- REBOOTED / laptop a little faster to boot
- Tried AV / Internet Security 2014 ( no idea what I had installed )
- REBOOTED / laptop a little faster to boot

5) Ran Comodo Uninstaller Tool ( from link provided )
- Chose Comodo Internet Security
>>> [SC] OpenService FAILED 1060:
>>> The process: "cmdagent.exe", "cfp.exe" NOT FOUND
>>> Several more "[SC] OpenService FAILED 1060:" messages
>>> Failed to delete several files in c:\users\Scott\AppData\Local\temp\*.log (type)
>>> REGINI: CreateKey (\Registry\Machine\System\CurrentControlSet\Enum\Root\LEGACY_CMDAGENT) relative to handle (000000000) FAILED - damn script took off and I could not see anymore.
>>> Then saw a toolbar pop-up "The Windows Security Center service can't be started [CLOSE]"
>>> Then saw the damn pop-up for me to "Reserve my copy of Windows 10" ( I ALWAYS close this window )
- REBOOTED / laptop a lot faster to boot

6) Ran Comodo Uninstaller Tool ( from link provided )
- Chose Uninstall Comodo Geekbuddy / LivePCSupport ( it used to be an AUTOMATIC install w/all Comodo tools )
>>> Ran too quickly to see IF it found / removed anything
- REBOOTED / laptop a little slower to boot

7) Open command prompt as Administrator ( elevated ?? )
- c:\windows\system32\NETSH WINSOCK RESET
>>> Successfully reset the Winsock Catalog
>>> You must restart your computer in order to complete the reset.
- REBOOTED / laptop about the same as last for booting

8) Start >> Control Panel >> Administrative Tools
- Services
>>> BITS: status: (blank) / startup Type: Automatic (delayed)
- Event Viewer
>>> Windows Logs >> Application (saved to file)
>>> Windows Logs >> System (saved to file)
>>> I also found an Application log for Comodo IS from 04/12/2015 (Applications & Services Logs)????
>>> WindowsUpdates log (saved to file)

 

[NoelDP]

Comodo is still hanging on in there
Open Device Manager
Click on View > Show hidden Devices
With luck, you'll find an entry for the Comodo (something or other) that's been tagged with either a yellow triangle or a red cross over its icon.
Right-click on it, and select Uninstall. Accept the warnings/messages and once complete, reboot again.
Go back into Device Manager, and check that the entry is still gone, then try Windows Update again, and post the new windowsupdate.log file

 

[scottie916]

1) Opened Device Manager

2) Showed Hidden Devices
>>> NO devices have a yellow "/\" or a red "+" on them

>>> Showing Hidden Devices only brings into the tree the "Non-Plug and Play Drivers"

>>> None of these "devices" have a yellow "/\" or a red "+" on them

>>> NOTHING stood out or described as being associated with Comodo...


Did any of the "Non-Plug & Play Devices" stand out to you?
>>> I see these that seem odd to me:

***> avgtp; Device Instance Path: "ROOT\Legacy_AVGTP\0000"; Class icon path: "%SystemRoot%\System32\setupapi.dll,-19;
Driver Files: "\??\C:\windows\system32\drivers\avgtpx64.sys"; Device is STARTED; Startup type is SYSTEM

***> hagel technologies DU Meter traffic accounting driver; Device is STOPPED; Startup type is DEMAND; Class icon path: "same as avgtp";

***> MFE_RR; "same basic info as above"

***> SASDIFSV; Driver Files: "\??\c:\Program Files\SUPERAntiSpyware\SASDIFSV.SYS"; Device is STARTED; Startup type is SYSTEM;
( the FREE version is installed on the laptop - but NOT setup for the 30-day trial )

***> SASKUTIL; Driver Files: "\??\c:\Program Files\SUPERAntiSpyware\SASKUTIL64.SYS"; Device is STARTED; Startup type is SYSTEM;

***> Security Driver; Driver Files: "c:\windows\system32\drivers\secdrv.sys"; Provider: "Macrovision Corporation, Macrovision Europe (c) 2006 Macrovision Corporation"; Device is STARTED; Startup type is AUTOMATIC; Device Description "Security Driver";

***> TDEIO; Device is STOPPED; Startup type is DEMAND;

3) To see devices "Non Present Devices in Device Manager", I did the following:
- Control Panel >> Systems Page >> Clicked Advanced Settings (on the left)
- Clicked "Environment Variables"
- Clicked "New" in the lower System Variables Section
- Entered devmgr_show_nonpresent_devices for the Variable Name
- Entered 1 for the Variable Value
- Clicked "OK"
- Returned to Device Manager >> Show Hidden Devices
* now see ALL kinds of devices greyed out, including:

- "Disk Drives"
Disk Drive, Disk Drive, Generic Flash Disk USB Device, Generic - Multi-Card USB Device, HDT72252 0DLAT80 USB Device,
Hitachi HDS721010CLA332 USB Device, hp v165r USB Device, LG VN530 USB Device, LG VN530 USB Device, SD Card,
TOSHIBA MK6475GSX ATA Device (the one before is darkened I guess showing active), TOSHIBA MK6475GSX SATA Device,
USB 2.0 USB Flash Drive USB Device, USB 2.0 USB Flash Drive USB Device, USB Device.

- "DVD/CD-Rom Drives"
There are several greayed out, only "TSSTcorp CDDVDW SN-208AB ATA Device" is darkened

- "Floppy Disk Drive"
Just one item "MITSUMI USB FDD 070MUSB Device"

- "Human Interface Devices"
ALL of these are greyed out as "USB Input Device"

- "IDE ATA/ATAPI Devices"
Greyed out "AMD SATA Controller, ATA Channel 0, ATA Channel 1"; there are several darkened with the same names

- "Keyboards"
Greyed out "HID Keyboard Device"; Darkened "Standard PS/2 Keyboard"

- "Network Adapters"
Greyed out "RAS Async Adapter, Remote NDIS based Internet Sharing Device"

- "Non-plug and Play Devices"
There are DOZENS in here, including:
"COMODO Internet Security Eradication Driver",
"COMODO Internet Security Firewall Driver",
"COMODO Internet Security Helper Driver",
"COMODO Internet Security Sandbox Driver",
ALL are reporting the following status "Currently, this hardware device is not connected to the computer. (Code 45) To fix this problem, reconnect this hardware device to the computer."
>>> I have UNINSTALLED all 4 of these devices.

>>> REBOOTED /
Laptop booted fairly quick
* NO DICE, BITS still NOT started!!!!!!

>>> Will return to Device Manager as I also saw some other greyed items for Avast! and AVG, Symantec, Zone Alarm Firewall Driver, PCToolsProtectInjDev lingering around ( just LOTS of weirdly named ones too )..

"Avast! HardwareID",
"Avast! Reverter",
"Avast! VM Monitor",
* DELETED / REBOOTED / Laptop Booted faster
* BITS showed STARTING & Automatic (Delayed) - Pressed F5 (refresh) Status is BLANK!!!

>>> Will return to Device Manager and DELETE the AVG items

"avg??",
"avgtp",
"avkmgr",
* DELETED / REBOOTED / Laptop booted about the same.
* BITS showed STATUS - BLANK & Automatic (Delayed)

>>> Will return to Device Manager and DELETE Symantec, Zone Alarm Firewall & PCToolsProjectInjDev
"PCToolsProjectIngDev",
"Symantec Eraser Control driver",
"Symantec Iron Driver",
"Symantec Network Security WFP Driver",
"Zone ALarm Firewall Driver"
* DELETED / REBOOTED / Laptop booted about the same
* BITS showed STATUS: BLANK & Automatic (Delayed)
* Still cannot start manually

>>> Will return to Device Manager and DELETE ALL devices with a code 45 - "Currently, this hardware device is not connected to the computer. (Code 45) To fix this problem, reconnect this hardware device to the computer."
"LG CDMA USB Modem", First install date: 08/18/15 ( around the time when updates stopped working )
"8GB Thumb",
"E:\",
"E:\",
"HP v165r",
"MEI-Thumb",
"USB Disk",
* DELETED / REBOOTED / Laptop took a little longer
* BITS showed STATUS: BLANK & Automatic (Delayed) - COM+ and RPC show STARTED / AUTOMATIC

>>> Put together the log(s) requested at this point...

 

[scottie916]

NoeIDP,

I was wondering if you have reviewed my "verbose" results from the last iteration for my Toshiba Laptop with Win 7 SP1 that will not update anything...

I hope I did not bombard you with far too much detail.

Still needing your expertise.

-Scott