Windows 7 Update Fail, Error 80073712

Rahmani

New member
Local time
11:23 PM
Messages
19
Location
Malaysia
I was trying to upgrade to windows 8 Pro on my Lenovo G580, as I got my student license from my University. There started the problem, when trying to upgrade from the DVD (burnt ISO) the upgrade immediately sends "Setup failed to initialize the startup folder" error.

So after few searches, I found on lenovo website that I need to install all important updates first. That's where I found another problem, which is my thread about. I tried so many methods until I found this forum.

Few other problems I ran through while trying to fix it alone:

  • Updating seems like stuck at 0KB total, 0%, and returns the same error after a while.
  • Can't enter safe mode from F8, it gets stuck at some CPNP file while loading. However, I can enter the safe mode by choosing Safe Boot from Msconfig and restarting the system.
  • Running CHKDSK from CMD [Admin] gave "F Parameter not specified, running in read-only mode", and then runs normally.
  • Tried to download and install updates alone, they all fail when trying to install.
  • One of the times where the update readiness tool was running, my pc encountered BSoD. And once when I was scanning with malwarebytes.
  • SFC Scannow command scan returns that no violations in integrations where found.


Note: I just ran the SURT, it said installation successful after a while of running it!



Thanks in advance,

Rahmani
 

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Last edited:

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo G580
OS
Windows 7 ultimate x64
CPU
Intel Core i3-230M CPU @ 2.30GHz
Memory
4 GB
Graphics Card(s)
Intel HD Graphics 3000
Hard Drives
ST950032 5AS SCSI Disk Device
Antivirus
Bitdefender 2015
Browser
Chrome

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
me!
OS
Windows 10 Pro x64
CPU
AMD Ryzen 5 1600 @ [email protected]
Motherboard
ASUS B350 PRIME-PLUS
Memory
G.Skill Flare X 16GB (2x8GB) DDR4-2400 @ 2666MHz
Graphics Card(s)
Sapphire Radeon Vega 56 NITRO+
Sound Card
None
Monitor(s) Displays
ASUS VG248QZ
Screen Resolution
1920x1080
Hard Drives
Samsung 850 EVO 250GB*, 1TB Seagate Constellation ES, 2x Samsung 840 250GB in RAID0*

*Thanks ICIT2LOL for supplying me with all of these drives!
PSU
Corsair VS550
Case
Corsair Crystal 460X
Cooling
AMD Wraith Spire
Keyboard
Ducky Shine 6 w/ MX Browns and PBT keycaps
Mouse
Xtrfy M1-Ice
Internet Speed
100MBit/s down, 20MBit/s up
Antivirus
Bitdefender
Browser
Google Chrome
Code:
C:\windows\system32>chkdsk /r
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process.  Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N) y

This volume will be checked the next time the system restarts.

C:\windows\system32>

When I restarted the PC I got an error code but couldn't catch it on time. (going to restart again to get it.)
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo G580
OS
Windows 7 ultimate x64
CPU
Intel Core i3-230M CPU @ 2.30GHz
Memory
4 GB
Graphics Card(s)
Intel HD Graphics 3000
Hard Drives
ST950032 5AS SCSI Disk Device
Antivirus
Bitdefender 2015
Browser
Chrome

Trying to run the chkdsk command by the reboot:

Code:
Checking file system on C:
The type of file system is NTFS
Volume label is windows7_OS.
The volume is clean.
Cannot open volume for direct access.
Autochk cannot run due to an error caused by a recently installed software package.
Use the system restore feature from the control panel to restore the system to a point prior to the recent software package installation.
An unspecified error occurred (766f6c756d652e63 3f1)

Windows starts up normally after that..
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo G580
OS
Windows 7 ultimate x64
CPU
Intel Core i3-230M CPU @ 2.30GHz
Memory
4 GB
Graphics Card(s)
Intel HD Graphics 3000
Hard Drives
ST950032 5AS SCSI Disk Device
Antivirus
Bitdefender 2015
Browser
Chrome
Autochk cannot run due to an error caused by a recently installed software package. Use the system restore feature from the control panel to restore the system to a point prior to the recent software package installation. An unspecified error occurred

Please list all the programs you have installed.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
me!
OS
Windows 10 Pro x64
CPU
AMD Ryzen 5 1600 @ [email protected]
Motherboard
ASUS B350 PRIME-PLUS
Memory
G.Skill Flare X 16GB (2x8GB) DDR4-2400 @ 2666MHz
Graphics Card(s)
Sapphire Radeon Vega 56 NITRO+
Sound Card
None
Monitor(s) Displays
ASUS VG248QZ
Screen Resolution
1920x1080
Hard Drives
Samsung 850 EVO 250GB*, 1TB Seagate Constellation ES, 2x Samsung 840 250GB in RAID0*

*Thanks ICIT2LOL for supplying me with all of these drives!
PSU
Corsair VS550
Case
Corsair Crystal 460X
Cooling
AMD Wraith Spire
Keyboard
Ducky Shine 6 w/ MX Browns and PBT keycaps
Mouse
Xtrfy M1-Ice
Internet Speed
100MBit/s down, 20MBit/s up
Antivirus
Bitdefender
Browser
Google Chrome
Autochk cannot run due to an error caused by a recently installed software package. Use the system restore feature from the control panel to restore the system to a point prior to the recent software package installation. An unspecified error occurred

Please list all the programs you have installed.

Code:
Name                                                              Version         
Google Talk Plugin                                                5.40.2.0        
Facebook Video Calling 3.1.0.521                                  3.1.521         
RuneScape Launcher 1.2.3                                          1.2.3           
SketchUp Import for AutoCAD 2014                                  1.1.0           
Autodesk App Manager                                              1.1.0           
Autodesk Featured Apps                                            1.1.0           
Secure Download Manager                                           3.1.60          
Windows 7 USB/DVD Download Tool                                   1.0.30          
Microsoft Application Error Reporting                             12.0.6015.5000  
Microsoft Office OneNote MUI (English) 2010                       14.0.7015.1000  
Microsoft Office Access MUI (English) 2010                        14.0.7015.1000  
Microsoft Office Shared Setup Metadata MUI (English) 2010         14.0.7015.1000  
Microsoft Office Excel MUI (English) 2010                         14.0.7015.1000  
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010  14.0.7015.1000  
Microsoft Office Access Setup Metadata MUI (English) 2010         14.0.7015.1000  
Microsoft Office PowerPoint MUI (English) 2010                    14.0.7015.1000  
Microsoft Office Publisher MUI (English) 2010                     14.0.7015.1000  
Microsoft Office Outlook MUI (English) 2010                       14.0.7015.1000  
Microsoft Office Office 64-bit Components 2010                    14.0.7015.1000  
Microsoft Office Shared 64-bit MUI (English) 2010                 14.0.7015.1000  
Microsoft Office Word MUI (English) 2010                          14.0.7015.1000  
Microsoft Office Proofing (English) 2010                          14.0.7015.1000  
Microsoft Office Single Image 2010                                14.0.7015.1000  
Microsoft Office Click-to-Run 2010                                14.0.4763.1000  
Microsoft Office Shared MUI (English) 2010                        14.0.7015.1000  
Microsoft Office Proof (English) 2010                             14.0.7015.1000  
Microsoft Office Proof (Spanish) 2010                             14.0.7015.1000  
Microsoft Office Proof (French) 2010                              14.0.7015.1000  
Autodesk Material Library Base Resolution Image Library 2014      4.0.19.0        
Windows Live Essentials                                           15.4.3502.0922  
Windows Live Writer                                               15.4.3502.0922  
WinAutomation                                                     5.0.1.3787      
MSXML 4.0 SP3 Parser (KB2758694)                                  4.30.2117.0     
Skype™ 6.20                                                      6.20.104        
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148    9.0.30729.4148  
Energy Management                                                 7.0.3.4         
Google Toolbar for Internet Explorer                              1.0.0           
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219       10.0.40219      
Intel® Trusted Connect Service Client                             1.23.605.1      
Microsoft Visual C++ 2005 Redistributable (x64)                   8.0.61000       
Microsoft SQL Server 2005 Compact Edition [ENU]                   3.1.0000        
Microsoft Expression Encoder 4 Screen Capture Codec               4.0.3205.0      
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219       10.0.40219      
Media Go Video Playback Engine 2.4.103.12040                      2.4.103.12040   
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005        12.0.21005      
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005     12.0.21005      
Windows Live Remote Client Resources                              15.4.5722.2     
Microsoft Mathematics Add-in (32-bit)                             2.0.040811.01   
Windows Live ID Sign-in Assistant                                 7.250.4225.0    
Windows Live SOXE Definitions                                     15.4.3502.0922  
Oracle VM VirtualBox 4.2.14                                       4.2.14          
Camtasia Studio 8                                                 8.0.4.1060      
Autodesk ReCap                                                    1.0.43.13       
Autodesk ReCap Language Pack-English                              1.0.43.13       
Command and ConquerTM Generals Zero Hour                          1.00.0000       
Windows Live Mesh ActiveX Control for Remote Connections          15.4.5722.2     
Windows Live Communications Platform                              15.4.3502.0922  
OneKey Recovery                                                   5.60.0000       
Windows Live Movie Maker                                          15.4.3502.0922  
Microsoft Visual Studio Tools for Applications 2.0 Runtime        9.0.30729       
Apple Software Update                                             2.1.3.127           
Windows Live UX Platform Language Pack                            15.4.3508.1109  
Windows Live Photo Gallery                                        15.4.3502.0922  
Eraser 6.0.10.2620                                                6.0.2620        
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)       10.0.50908      
Windows Live Mail                                                 15.4.3502.0922  
Java 8 Update 31                                                  8.0.310         
VC80CRTRedist - 8.0.50727.6195                                    1.2.0           
MSVCRT_amd64                                                      15.4.2862.0708  
Windows Live Messenger                                            15.4.3502.0922  
Atheros Bluetooth Suite (64)                                      7.4.0.135       
Apple Application Support                                         2.3.6           
Windows Live Language Selector                                    15.4.3508.1109  
Windows Live Writer                                               15.4.3502.0922  
Mesh Runtime                                                      15.4.5722.2     
Microsoft .NET Framework 4.5.2                                    4.5.51209       
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161    9.0.30729.6161  
Adobe Acrobat XI Pro                                              11.0.07         
Adobe Refresh Manager                                             1.8.0           
Adobe Reader XI (11.0.10)                                         11.0.10         
Microsoft Expression Encoder 4                                    4.0.3205.0      
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161    9.0.30729.6161  
Windows Live Photo Gallery                                        15.4.3502.0922  
System Requirements Lab CYRI                                      6.0.19.0        
Windows Live Photo Common                                         15.4.3502.0922  
Windows Live PIMT Platform                                        15.4.3508.1109  
D3DX10                                                            15.4.2368.0902  
AutoCAD 2014 - English                                            19.1.18.0       
AutoCAD 2014 Language Pack - English                              19.1.18.0       
AutoCAD 2014 - English                                            19.1.18.0       
Junk Mail filter update                                           15.4.3502.0922  
Windows Live Movie Maker                                          15.4.3502.0922  
Shared C Run-time for x64                                         10.0.0          
Windows Live Remote Service                                       15.4.5722.2     
Ayat                                                              1.3.1           
Windows Live Mesh                                                 15.4.3502.0922  
Windows Live Messenger                                            15.4.3502.0922  
YouCam                                                            3.10.0000       
UserGuide                                                         1.0.0.6         
Autodesk Material Library 2014                                    4.0.19.0        
Google Update Helper                                              1.3.25.11       
Skype Click to Call                                               7.3.16540.9015  
Microsoft Visual C++ 2005 Redistributable (x64)                   8.0.59192       
Google Update Helper                                              1.3.26.9        
Microsoft Mathematics (64-bit)                                    4.0             
Windows Live Mail                                                 15.4.3502.0922  
Adobe Help Manager                                                4.0.244         
MSVCRT                                                            15.4.2862.0708  
Dolby Advanced Audio v2                                           7.2.7000.11     
Windows Live Remote Client                                        15.4.5722.2     
Bluetooth OBEX File Transfer                                      1.2.1.1         
Media Go                                                          2.8.303         
Microsoft Visual C++ 2005 Redistributable                         8.0.56336       
Windows Live Photo Common                                         15.4.3502.0922  
Autodesk Content Service                                          3.1.3.0         
Autodesk Content Service Language Pack                            3.1.3.0         
Intel(R) Driver Update Utility 2.0                                2.0.0.29        
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030     11.0.61030      
Microsoft Visual C++ 2005 Redistributable                         8.0.61001       
Microsoft Visual Studio Tools for Applications 2.0 - ENU          9.0.30729       
QuickTime 7                                                       7.76.80.95      
Intel(R) C++ Redistributables for Windows* on Intel(R) 64         11.1.048        
Windows Live Mesh                                                 15.4.3502.0922  
Windows Live Writer                                               15.4.3502.0922  
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148    9.0.30729.4148  
                                                                                  
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17      9.0.30729       
Microsoft Silverlight                                             5.1.30514.0     
System Requirements Lab for Intel                                 4.5.24.0        
Autodesk 360                                                      4.0.27.1        
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030        11.0.61030      
PowerDVD                                                          10.00.0000      
Intel(R) Chipset Device Software                                  10.0.13         
Windows Live MIME IFilter                                         15.4.3502.0922  
Adobe AIR                                                         16.0.0.273      
Adobe Download Assistant                                          1.2.8           
Chrome Remote Desktop Host                                        41.0.2272.41    
Windows Live UX Platform                                          15.4.3502.0922  
Windows Live Remote Service Resources                             15.4.5722.2     
Windows Live Writer Resources                                     15.4.3502.0922  
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17      9.0.30729       
Windows Live Installer                                            15.4.3502.0922  
NVIDIA PhysX                                                      9.10.0513       
Lenovo Bluetooth with Enhanced Data Rate Software                 6.5.1.3200      
Windows Live SOXE                                                 15.4.3502.0922  
Media Go Network Downloader                                       1.5.19.0        
Java Auto Updater                                                 2.8.31.13       
Trapcode Suite 64-bit                                             12.1.0          
Razer Game Booster                                                3.5.6.0

I had lots of driver updates too. I guess it counts?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo G580
OS
Windows 7 ultimate x64
CPU
Intel Core i3-230M CPU @ 2.30GHz
Memory
4 GB
Graphics Card(s)
Intel HD Graphics 3000
Hard Drives
ST950032 5AS SCSI Disk Device
Antivirus
Bitdefender 2015
Browser
Chrome

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
me!
OS
Windows 10 Pro x64
CPU
AMD Ryzen 5 1600 @ [email protected]
Motherboard
ASUS B350 PRIME-PLUS
Memory
G.Skill Flare X 16GB (2x8GB) DDR4-2400 @ 2666MHz
Graphics Card(s)
Sapphire Radeon Vega 56 NITRO+
Sound Card
None
Monitor(s) Displays
ASUS VG248QZ
Screen Resolution
1920x1080
Hard Drives
Samsung 850 EVO 250GB*, 1TB Seagate Constellation ES, 2x Samsung 840 250GB in RAID0*

*Thanks ICIT2LOL for supplying me with all of these drives!
PSU
Corsair VS550
Case
Corsair Crystal 460X
Cooling
AMD Wraith Spire
Keyboard
Ducky Shine 6 w/ MX Browns and PBT keycaps
Mouse
Xtrfy M1-Ice
Internet Speed
100MBit/s down, 20MBit/s up
Antivirus
Bitdefender
Browser
Google Chrome

Sorry for the late reply, It seems like my security softwares are malfunctioned! My Bitdefender services are not running, and malwarebytes is not starting up. Tried to use rkill, but it didn't change anything:
Code:
Rkill 2.7.0 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2015 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 03/14/2015 12:09:57 PM in x64 mode.
Windows Version: Windows 7 Ultimate Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * Advanced Explorer Setting Removed:  HideIcons [HKCU]

Backup Registry file created at:
 C:\Users\Rahmani\Desktop\rkill\rkill-03-14-2015-12-10-06.reg

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

 * Windows Firewall Disabled

   [HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
   "EnableFirewall" = dword:00000000

Checking Windows Service Integrity: 

 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual

Searching for Missing Digital Signatures: 

 * No issues found.

Checking HOSTS File: 

 * No issues found.

Program finished at: 03/14/2015 12:18:36 PM
Execution time: 0 hours(s), 8 minute(s), and 38 seconds(s)
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo G580
OS
Windows 7 ultimate x64
CPU
Intel Core i3-230M CPU @ 2.30GHz
Memory
4 GB
Graphics Card(s)
Intel HD Graphics 3000
Hard Drives
ST950032 5AS SCSI Disk Device
Antivirus
Bitdefender 2015
Browser
Chrome
Oh, i know the root now, the CBS is corrupt.

This normally can be fixed if you run sfc /scannow, i posted a guide on post #2.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
me!
OS
Windows 10 Pro x64
CPU
AMD Ryzen 5 1600 @ [email protected]
Motherboard
ASUS B350 PRIME-PLUS
Memory
G.Skill Flare X 16GB (2x8GB) DDR4-2400 @ 2666MHz
Graphics Card(s)
Sapphire Radeon Vega 56 NITRO+
Sound Card
None
Monitor(s) Displays
ASUS VG248QZ
Screen Resolution
1920x1080
Hard Drives
Samsung 850 EVO 250GB*, 1TB Seagate Constellation ES, 2x Samsung 840 250GB in RAID0*

*Thanks ICIT2LOL for supplying me with all of these drives!
PSU
Corsair VS550
Case
Corsair Crystal 460X
Cooling
AMD Wraith Spire
Keyboard
Ducky Shine 6 w/ MX Browns and PBT keycaps
Mouse
Xtrfy M1-Ice
Internet Speed
100MBit/s down, 20MBit/s up
Antivirus
Bitdefender
Browser
Google Chrome
Oh, i know the root now, the CBS is corrupt.

This normally can be fixed if you run sfc /scannow, i posted a guide on post #2.

Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\windows\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\windows\system32>
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo G580
OS
Windows 7 ultimate x64
CPU
Intel Core i3-230M CPU @ 2.30GHz
Memory
4 GB
Graphics Card(s)
Intel HD Graphics 3000
Hard Drives
ST950032 5AS SCSI Disk Device
Antivirus
Bitdefender 2015
Browser
Chrome
I reinstalled MBAM Free, removed some potentially unwanted files. I went to check my CBS folder and it was empty. Checked for updates, tried to install, the problem still exists. Now, I'm running windows update readiness tool.

Code:
Initializing installation... done!
Installing Hotfix for Windows (KB947821) (update 1 of 1)...

Taking some time as usual..
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo G580
OS
Windows 7 ultimate x64
CPU
Intel Core i3-230M CPU @ 2.30GHz
Memory
4 GB
Graphics Card(s)
Intel HD Graphics 3000
Hard Drives
ST950032 5AS SCSI Disk Device
Antivirus
Bitdefender 2015
Browser
Chrome
Hope it works this time.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
me!
OS
Windows 10 Pro x64
CPU
AMD Ryzen 5 1600 @ [email protected]
Motherboard
ASUS B350 PRIME-PLUS
Memory
G.Skill Flare X 16GB (2x8GB) DDR4-2400 @ 2666MHz
Graphics Card(s)
Sapphire Radeon Vega 56 NITRO+
Sound Card
None
Monitor(s) Displays
ASUS VG248QZ
Screen Resolution
1920x1080
Hard Drives
Samsung 850 EVO 250GB*, 1TB Seagate Constellation ES, 2x Samsung 840 250GB in RAID0*

*Thanks ICIT2LOL for supplying me with all of these drives!
PSU
Corsair VS550
Case
Corsair Crystal 460X
Cooling
AMD Wraith Spire
Keyboard
Ducky Shine 6 w/ MX Browns and PBT keycaps
Mouse
Xtrfy M1-Ice
Internet Speed
100MBit/s down, 20MBit/s up
Antivirus
Bitdefender
Browser
Google Chrome
The Installation completed, I reran the sfc /scannow command.
Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\windows\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\windows\system32>

Checked windows update, the error is still occurring.

Checked the CBS folder, there are two log files, CheckSUR.persist and CheckSUR:
Code:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-03-14 17:07

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)	CSI Payload File Missing	0x00000000	_DataOracleClientPerfCounters_shared12_neutral.h	amd64_netfx-sys_data_oraclient_perfcoun_b03f5f7f11d50a3a_6.1.7600.16385_none_12b230ea15a9e57a	

Summary:
Seconds executed: 1265
 Found 1 errors
  CSI Payload File Missing Total count: 1
And
Code:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-03-14 17:07

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)	CSI Payload File Missing	0x00000000	_DataOracleClientPerfCounters_shared12_neutral.h	amd64_netfx-sys_data_oraclient_perfcoun_b03f5f7f11d50a3a_6.1.7600.16385_none_12b230ea15a9e57a	

Summary:
Seconds executed: 1265
 Found 1 errors
  CSI Payload File Missing Total count: 1
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo G580
OS
Windows 7 ultimate x64
CPU
Intel Core i3-230M CPU @ 2.30GHz
Memory
4 GB
Graphics Card(s)
Intel HD Graphics 3000
Hard Drives
ST950032 5AS SCSI Disk Device
Antivirus
Bitdefender 2015
Browser
Chrome
I've read through my CBS log, and found on Microsoft website something that might be helpful:

If you get a Payload File Missing message, then the binary required is not available.

Steps to resolve this issue
  1. Find out which payload files are missing by looking at CheckSUR.log. Identify any line that have (f) that is not followed by (fix).
  2. You will need to get these files from another machine. Make sure the machine you are copying files from is the same OS version and system architecture.
  3. Paste the files into the proper subdirectory under %windir%\winsxs

My missing file is: _DataOracleClientPerfCounters_shared12_neutral.h

But I don't have another machine to get it from. :(
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo G580
OS
Windows 7 ultimate x64
CPU
Intel Core i3-230M CPU @ 2.30GHz
Memory
4 GB
Graphics Card(s)
Intel HD Graphics 3000
Hard Drives
ST950032 5AS SCSI Disk Device
Antivirus
Bitdefender 2015
Browser
Chrome
Well, i do not have it too. But try to remove these programs completely from your computer. After you have done that then install Java again.

Java Auto Updater
Java Update 8 update 31

EDIT: I seem to have it. If it wont work then follow the steps i gave you.
https://mega.co.nz/#!LxxSBDwJ!NUXbEyFrm_pwuwdNtuwjBd1bqBf4MsA5rJ39tc4bbm4

Note to admins/mods: I cant upload the files in regular attachments. So i created a MEGA link.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
me!
OS
Windows 10 Pro x64
CPU
AMD Ryzen 5 1600 @ [email protected]
Motherboard
ASUS B350 PRIME-PLUS
Memory
G.Skill Flare X 16GB (2x8GB) DDR4-2400 @ 2666MHz
Graphics Card(s)
Sapphire Radeon Vega 56 NITRO+
Sound Card
None
Monitor(s) Displays
ASUS VG248QZ
Screen Resolution
1920x1080
Hard Drives
Samsung 850 EVO 250GB*, 1TB Seagate Constellation ES, 2x Samsung 840 250GB in RAID0*

*Thanks ICIT2LOL for supplying me with all of these drives!
PSU
Corsair VS550
Case
Corsair Crystal 460X
Cooling
AMD Wraith Spire
Keyboard
Ducky Shine 6 w/ MX Browns and PBT keycaps
Mouse
Xtrfy M1-Ice
Internet Speed
100MBit/s down, 20MBit/s up
Antivirus
Bitdefender
Browser
Google Chrome
Well, i do not have it too. But try to remove these programs completely from your computer. After you have done that then install Java again.

Java Auto Updater
Java Update 8 update 31

EDIT: I seem to have it. If it wont work then follow the steps i gave you.
https://mega.co.nz/#!LxxSBDwJ!NUXbEyFrm_pwuwdNtuwjBd1bqBf4MsA5rJ39tc4bbm4

Note to admins/mods: I cant upload the files in regular attachments. So i created a MEGA link.

Thanks, I need to note this:

I contacted the support in microsoft website, the assistant remotely took control, and paste a reset.bat file on my desktop. The file ran and when we attempted to update, it failed. Then, she asked me to download "Tweaking.com" application. Downloaded it and ran the repairs. it took time and when it was done we rebooted the pc.

After booting up, the update worked differently, it reached 5% and seems like it got stuck there [same 7 updates, 150MB] . I stopped the updates after a while, and tried to run the SUR tool, it failed on launch with error number 0x80246002. I did a reboot and tried to run the SUR again and it resulted in BSoD.

Now after the BSoD, it still says the 0x80246002 error on launch.

Going to leave the update run for a while now, if not working, then I'll try uninstalling and reinstalling Java.

Edit: The update didn't finish so tried to go further with the new error. Used WindowsUpdateDiagnostic.diagcab and it showed this:

N9lf5Br.png


oSGSoTO.jpg
 
Last edited:

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo G580
OS
Windows 7 ultimate x64
CPU
Intel Core i3-230M CPU @ 2.30GHz
Memory
4 GB
Graphics Card(s)
Intel HD Graphics 3000
Hard Drives
ST950032 5AS SCSI Disk Device
Antivirus
Bitdefender 2015
Browser
Chrome
Was this before or after?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
me!
OS
Windows 10 Pro x64
CPU
AMD Ryzen 5 1600 @ [email protected]
Motherboard
ASUS B350 PRIME-PLUS
Memory
G.Skill Flare X 16GB (2x8GB) DDR4-2400 @ 2666MHz
Graphics Card(s)
Sapphire Radeon Vega 56 NITRO+
Sound Card
None
Monitor(s) Displays
ASUS VG248QZ
Screen Resolution
1920x1080
Hard Drives
Samsung 850 EVO 250GB*, 1TB Seagate Constellation ES, 2x Samsung 840 250GB in RAID0*

*Thanks ICIT2LOL for supplying me with all of these drives!
PSU
Corsair VS550
Case
Corsair Crystal 460X
Cooling
AMD Wraith Spire
Keyboard
Ducky Shine 6 w/ MX Browns and PBT keycaps
Mouse
Xtrfy M1-Ice
Internet Speed
100MBit/s down, 20MBit/s up
Antivirus
Bitdefender
Browser
Google Chrome
Was this before or after?

It was before uninstalling/reinstalling Java.

I tried to uninstall/reinstall java, and it didn't change anything.

Windows update currently take forever to download and install (0KB, 0%), so I stopped it. This results in the next error: 8007010B

SURT Encounters error prior to installation: 80246002
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo G580
OS
Windows 7 ultimate x64
CPU
Intel Core i3-230M CPU @ 2.30GHz
Memory
4 GB
Graphics Card(s)
Intel HD Graphics 3000
Hard Drives
ST950032 5AS SCSI Disk Device
Antivirus
Bitdefender 2015
Browser
Chrome
Code:
Log Name:      Application
Source:        Application Error
Date:          3/13/2015 10:57:48 AM
Event ID:      1005
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      RAHMANI-PC
Description:
Windows cannot access the file C:\Windows\System32\sysmain.dll for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Host Process for Windows Services because of this error.

Program: Host Process for Windows Services
File: C:\Windows\System32\sysmain.dll

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
	- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
	- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data
Error value: C000000E
Disk type: 3
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="49152">1005</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-13T02:57:48.000000000Z" />
    <EventRecordID>78625</EventRecordID>
    <Channel>Application</Channel>
    <Computer>RAHMANI-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>C:\Windows\System32\sysmain.dll</Data>
    <Data>Host Process for Windows Services</Data>
    <Data>C000000E</Data>
    <Data>3</Data>
  </EventData>
</Event>

Code:
Log Name:      Application
Source:        Application Error
Date:          3/15/2015 8:18:51 PM
Event ID:      1005
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      RAHMANI-PC
Description:
Windows cannot access the file C:\Windows\System32\qmgr.dll for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Host Process for Windows Services because of this error.

Program: Host Process for Windows Services
File: C:\Windows\System32\qmgr.dll

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
	- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
	- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data
Error value: C000000E
Disk type: 3
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="49152">1005</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-15T12:18:51.000000000Z" />
    <EventRecordID>80472</EventRecordID>
    <Channel>Application</Channel>
    <Computer>RAHMANI-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>C:\Windows\System32\qmgr.dll</Data>
    <Data>Host Process for Windows Services</Data>
    <Data>C000000E</Data>
    <Data>3</Data>
  </EventData>
</Event>

Does this make any sense? Found it in application message center..
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo G580
OS
Windows 7 ultimate x64
CPU
Intel Core i3-230M CPU @ 2.30GHz
Memory
4 GB
Graphics Card(s)
Intel HD Graphics 3000
Hard Drives
ST950032 5AS SCSI Disk Device
Antivirus
Bitdefender 2015
Browser
Chrome

Trying to run the chkdsk command by the reboot:

Code:
Checking file system on C:
The type of file system is NTFS
Volume label is windows7_OS.
The volume is clean.
Cannot open volume for direct access.
Autochk cannot run due to an error caused by a recently installed software package.
Use the system restore feature from the control panel to restore the system to a point prior to the recent software package installation.
An unspecified error occurred (766f6c756d652e63 3f1)




Windows starts up normally after that..

The command you actually ran appears to be CHKDSK - and not SFC.
Please follow ALL the instructions here...

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
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