Solved Windows Error Recovery Window Problem

[JFC15]

When my computer has had a problem and it boots to the Windows Error Recovery Window, the power to my keyboard and mouse are on, but I am unable to move the cursor to do anything (like boot into safe mode) but to allow the computer to boot normally. Any idea on how to fix this issue??

Thanks in advance to all of you that try to help.

 

[Arc]

Like this one?
View attachment 202631

You use the scroll keys of the keyboard. You cannot use mouse there.

 

[Vir Gnarus]

Your keyboard will not respond by pressing up/down arrow keys or tab key to cycle through the options? If this is a USB keyboard, try using other USB ports (you'll probably need to restart the PC after every change). Can you access your BIOS by pressing the appropriate key mentioned at the very start of your PC bootup?

 

[JFC15]

Yes, it is a USB keyboard, but no key will move the cursor up/down. I have tried different USB ports, but whenever this issue arises, I'm unable to move curor up/down. The countdown starts and the highlighted option (restart computer normally) eventually gets chosen by default. The computer restarts and all is good. That is until something happens and The Windows Error Recovery Window is launched again. Yes, I can get into the BIOS. Suggested changes??

 

[Vir Gnarus]

I find it odd how you can press a key to enter BIOS, but shortly afterwards no keys work when attempting to navigate the Error Recovery menu. I doubt this would fix it, but you could run an SFC Scan followed by a chkdsk /r in the same console window to verify that no corruption is causing the issue.

Are you able to test with another keyboard to see if it just happens to be that specific keyboard? In addition, I reckon you may wanna update your BIOS, or do a hard reset on the CMOS by removing/replacing the battery. Some details are present here at the bottom of the article (note the ESD warning too).

Other than that, I'm rather stumped. Hardly anything shows up on google about this either, and what resolutions were presented were not responded too (the resolutions, btw, were those I just mentioned). A workaround you can use is to type msconfig in the start menu and then navigate to the Boot tab then set the Timeout to something short. You may even wanna set Boot log just to give us some information (I believe the log will be ntbtlog.txt in your Windows directory).

 

[JFC15]

Sorry... I didn't understand what you were saying at first. I thought you were just asking if I can get into BIOS. I have never tried to press the DEL key prior to the Windows Error Recovery Window comes up to enter BIOS. I guess I could recreate it to check to see if I can, if doing so would help in the fix. The backlighting on the keyboard is on when the error occurs, so the keyboard is getting power.... (if that means anything to you) This issue has been a problem for a while now. I recently changed keyboards and that didn't change the problem. My motherboard has the most current BIOS version. My motherboard has a clear CMOS button on the back, which I pressed this morning. Then had to load saved CMOS for my overclock settings. Maybe it's a setting in the BIOS... The Timeout in MSCONFIG is currently set at 0. Unable to locate Boot log at the moment...

 

[Vir Gnarus]

Boot log is an option listed in the same place you find where Timeout is. Also, if Timeout is at 0, what amount of time do you see on the Error Recovery screen? Try setting it to like 5 seconds and see if somehow that gets the keyboard working. Who knows?

Have you set everything to factory defaults in the BIOS just to see if that would resolve it?

 

[JFC15]

OK... I hooked up a different keyboard but with a ps/2 fitting (purple) instead of a USB and was able to move the curser when I recreated the Windows Error Recovery Window. The USB keyboard is getting power during the Windows Error Recovery Window because the back lighting is on... Any ideas on how to get the USB keyboard to work during the Windows Error Recovery Window? THANKS!!!

 

[Vir Gnarus]

There should be no reason why it should not work during that window. If multiple keyboards (except a ps/2) are experiencing the same symptoms, I'm personally stumped. I believe it has to be a USB setting in your BIOS that by default Windows is not liking, but that's my only take on it so far.

 

[JFC15]

Resolved ! ! !

I finally figured out what the problem was. It was because the BIOS were buggy. I had the most current BIOS from Gigabyte. When I backed it up a couple versions, all of a sudden, I was able to use my USB keyboard when the Windows Recovery Error came on. I also noticed that under the new BIOS I couldn't boot from a CD-ROM drive because they weren't listed in the BIOS, even though they were shown when Windows booted up. Another thing I noticed was that my USB 3.0 card/drives were not working. I have notified a Gigabyte Tech about these issues. He stated that he was going to send the issues (somewhere) to have them corrected in the next update.

Thanks everyone for trying to help. Much appreciated!!

 

[AnupamDubey]

hey jfc15 !!

i'm also facing same problem.
can u Explain me again,i'm not getting you..
can u tell me step by step process to solve my problem..i'm using 'Dell KB-212' USB 2.0. pls do reply ASAP

 

[JFC15]

Hello AnupamDubey...

I don't have that computer anymore and that issue as over 2 years ago, but I will try and help you.

If I recall, the issue with my computer was that the motherboard BIOS were causing the problem. At the time of the problem, I had the most recent BIOS installed. What I did was flash earlier BIOS to the motherboard until I found one that fixed the problem. I can't remember what version I ended up using. If you're not sure how to flash BIOS, Google it or have someone that knows how flash your board do it. It's really not that hard, but you could brick your motherboard if you do it wrong. Make sure you are only using BIOS that were specifically made for your model motherboard. Update to the most recent, then flash backwards until you find one that fixes your problem.

The only other way I found to fix my problem was to use an older style keyboard with with a ps/2 fitting (purple) instead of a USB and was able to move the curser when I recreated the Windows Error Recovery Window.

Hope that helps you.