Solved Windows Explorer Crashes

[BarryBruce1975]

I definetly chose the correct file type - the file name confirms this

During download, it confirmed it was downloading 3.1GB

 

[Kaktussoft]

Dell Community

I used this link - then chose the correct version

I let it run overnight because my internet connection is terrible 1MB/s!!!!

So you used Windows 7 Home Premium (x64) - X17-58997
It links to EXACT same file.... 3.09GB!

 

[Kaktussoft]

Dell Community

I used this link - then chose the correct version

I let it run overnight because my internet connection is terrible 1MB/s!!!!

1Mbit/s or 1Mbyte/s?

 

[BarryBruce1975]

Dell Community

I used this link - then chose the correct version

I let it run overnight because my internet connection is terrible 1MB/s!!!!

So you used Windows 7 Home Premium (x64) - X17-58997
It links to EXACT same file.... 3.09GB!

Yes - strange isnt it.

I used the link, downloaded the file, while downloading it confirmed file size of 3.1GB, once complete the file size was 2GB. I didnt alter the file in any way at all.

 

[BarryBruce1975]

Dell Community

I used this link - then chose the correct version

I let it run overnight because my internet connection is terrible 1MB/s!!!!

1Mbit/s or 1Mbyte/s?

1Mbps

 

[BarryBruce1975]

Just downloaded the file again - this time its the full 3.1GB...............dont have a clue what happened the first time!!

 

[BarryBruce1975]

Should I back up all device drivers or only non-windows drivers before running repair install

 

[BarryBruce1975]

Kaktussoft,

I asked my friend to download the file on his pc (he has better bandwidth). The first time he tried it he had the same issue - only downloaded 2GB!

Should this be reported to Dell or my river?

 

[BarryBruce1975]

Hi,

Still here with the same problem.

I completed a repair install however the same problem exist!

Does anyone have any ideas?

Clean install sounds scary!!??

 

[BarryBruce1975]

Hi all,

Well I thought I'd check my wife's profile (should have done this earlier). I don't seem to be able to replicate the same problem. I have accessed windows explorer and went in and out of files and folders, this would crash it on my profile, but on hers it seems okay.

So, what does this mean?

 

[Commodore Pet]

What anti-virus software are you running? I just had the same problem with Windows Explorer crashing when I tried to do anything with flash drives. It ended up being Bitdefender 2013. I removed it and no more crashes.

 

[BarryBruce1975]

That wouldn't explain my wife's profile being ok and not crashing

 

[Kaktussoft]

Hi all,

Well I thought I'd check my wife's profile (should have done this earlier). I don't seem to be able to replicate the same problem. I have accessed windows explorer and went in and out of files and folders, this would crash it on my profile, but on hers it seems okay.

So, what does this mean?

So it's an user related problem? Most likely related to "contents" in My Documents. We told you before to test that! Clean install isn't necessary

 

[BarryBruce1975]

How can I check this when every time I open my documents it crashes

 

[BarryBruce1975]

Sorry if you find my inexperience frustrating........ Hence why I am looking for advice on how to go about finding a solution.

 

[Kaktussoft]

The only problem is with "My documents"? And only of your account as for as you know?

1. In windows explorer goto c:\users\<your name>
2. Now you see "My Documents". Right click on it and click "Copy"
3. Right click on Desktop and click "Paste".

Now you have a copy on your desktop. Same problem there?

 

[Kaktussoft]

Als try again

sfc/scannow

No problems anymore because of repair install?

 

[BarryBruce1975]

The only problem is with "My documents"? And only of your account as for as you know?

1. In windows explorer goto c:\users\<your name>
2. Now you see "My Documents". Right click on it and click "Copy"
3. Right click on Desktop and click "Paste".

Now you have a copy on your desktop. Same problem there?

SFC found no problems, just as expected.

I copied over My Docs to desktop and the same thing happened......

So, where do we go from here?

Thanks

 

[Kaktussoft]

The only problem is with "My documents"? And only of your account as for as you know?

1. In windows explorer goto c:\users\<your name>
2. Now you see "My Documents". Right click on it and click "Copy"
3. Right click on Desktop and click "Paste".

Now you have a copy on your desktop. Same problem there?

SFC found no problems, just as expected.

I copied over My Docs to desktop and the same thing happened......

So, where do we go from here?

Thanks

If you open My Docs... problem is there immediately?
Now cut (so not copy) My documents from desktop and paste in C:\
Same problem? If so... logon under another account and try to open C:\My documents. Problems?

 

[BarryBruce1975]

The problem isnt there immediately i.e. on the first action, it may take a couple of 'actions' before the problem appears. There doesnt seem to be a particular folder or file type which causes it.

I cut the folder into c:\ and the problem happened there too(under my profile).

I then accessed the file via my wifes profile but couldn't replicate the crash.