Solved Windows Explorer Crashes

[BarryBruce1975]

Hi all,

Needing some help diagnosing a problem. I have reviewed a couple of postings on here (obtained via google search) but they do not solve my problem.

3 days ago I updated my windows system (comprised of many updates) and I also installed MS Project 2007. Ever since then I have been experiencing problems with Windows Explorer crashing.

Things I have tried:-

I ran MSConfig and disabled all non-MS services - this didnt solve the problem.

I tried to run Memory Diagnostics (run on restart) - but my laptop doesnt restart properly, it just hangs and windows doesnt start up.

I've ran sfc /scannow and it tells me I've got file corruption, but that it is unable to fix.


It crashes when I look through 'My documents', haven't experienced the crash in any other scenario.....yet.


When win explorer crashes, I dont get the option to 'check for a solution', it just forces a restart.


Can anyone help

Thanks

 

[Kaktussoft]

Perform a system restore to a date prior to problems. And test if system is running fine then.
Install the windows updates one at a time and test again.
Finally install MS PROJECT 2007 again and test again.

Now you know what's causing the problem.
http://www.sevenforums.com/tutorials/700-system-restore.html

 

[Kaktussoft]

Do again: sfc/scannow
Post file c:\windows\logs\cbs\cbs.log
Maybe you have to make a copy first because of access denied.
I'm only interested in the bottom of file... only the sfc output

 

[BarryBruce1975]

Hi kaktussoft,

The only system restore point available is one which was automatically created today.

I cant restore beyond that

 

[BarryBruce1975]

Do again: sfc/scannow
Post file c:\windows\logs\cbs\cbs.log
Maybe you have to make a copy first because of access denied.
I'm only interested in the bottom of file... only the sfc output

I have tried to view the cbs log and yes, as you say, access is denied. How do I make a copy so that I can view it/post it?

 

[Kaktussoft]

Hi kaktussoft,

The only system restore point available is one which was automatically created today.

I cant restore beyond that

Strange!! Did you delete them? Disabled them?

 

[Kaktussoft]

Do again: sfc/scannow
Post file c:\windows\logs\cbs\cbs.log
Maybe you have to make a copy first because of access denied.
I'm only interested in the bottom of file... only the sfc output

I have tried to view the cbs log and yes, as you say, access is denied. How do I make a copy so that I can view it/post it?

In windows explorer goto c:\windows\logs\cbs
right click on cbs.log and select copy. Now paste somewhere.

 

[BarryBruce1975]

Hi kaktussoft,

The only system restore point available is one which was automatically created today.

I cant restore beyond that

Strange!! Did you delete them? Disabled them?

No, didn't delete them, and don't think I disabled them. I thought it was weird when I look at it today....I would have expected to find quite a few.

Is there any way I can enable them? OR do you mean - I might have disabled the function?

 

[Kaktussoft]

Hi kaktussoft,

The only system restore point available is one which was automatically created today.

I cant restore beyond that

Strange!! Did you delete them? Disabled them?

No, didn't delete them, and don't think I disabled them. I thought it was weird when I look at it today....I would have expected to find quite a few.

Is there any way I can enable them? OR do you mean - I might have disabled the function?

Did you access the partition from within linux,winxp? that makes them invalid (deletes them).

computer->rightclick properties->system security. Now you see on which disks it's enabled. Is it enabled on C-drive? configure it as well. How many space used, and what max space?

 

[BarryBruce1975]

OK - its on C-drive, 232.45 MB used for system protection, max usage 4% (10GB)

 

[BarryBruce1975]

How much of the SFC file should I post - its quite large 2.4MB?

 

[BarryBruce1975]

Hi

How much of the log should I post - its 2.4MB?

 

[BarryBruce1975]

Whoops - didnt mean to post that twice, didnt realise it had posted on a 2nd page!

 

[Kaktussoft]

Hi

How much of the log should I post - its 2.4MB?

Only post logged info about last sfc command. Post as attachment!

 

[Kaktussoft]

Also run this tool: System Update Readiness Tool fixes Windows Update errors in Windows 8, Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008 Method 2: Use the Microsoft Download Center

After it has run post 2 files:
%SYSTEMROOT%\Logs\CBS\CheckSUR.log and %SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log

 

[BarryBruce1975]

Hi

File as attached- I think

 

[Kaktussoft]

Hi

File as attached- I think

• Reboot your system
• run sfc/scannow again. wait until finished
• copy cbs.log again
• post relevant part again (all after starttime sfc command)

 

[BarryBruce1975]

Also run this tool: System Update Readiness Tool fixes Windows Update errors in Windows 8, Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008 Method 2: Use the Microsoft Download Center

After it has run post 2 files:
%SYSTEMROOT%\Logs\CBS\CheckSUR.log and %SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log

Im downloading this update as we speak (rubbish broadband speed).

Can you explain how I go about get the two logs you suggest?

Thanks for your help so far

 

[Kaktussoft]

Also run this tool: System Update Readiness Tool fixes Windows Update errors in Windows 8, Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008 Method 2: Use the Microsoft Download Center

After it has run post 2 files:
%SYSTEMROOT%\Logs\CBS\CheckSUR.log and %SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log

Im downloading this update as we speak (rubbish broadband speed).

Can you explain how I go about get the two logs you suggest?

Thanks for your help so far

Just post the 2 files afterwards

 

[BarryBruce1975]

Hi,

As requested I have attached the logs to this message.

Thanks

Along with another SFC log