Windows Explorer keeps crashing

[Murkrow]

My windows explorer keeps crashing.
The computer loads up fine, i then logon to my account and it then becomes really hard to navigate around.
If i open up a web browser (using google chrome) It never loads and i simply just get a message telling me to end the process and when i do it deletes the whole of the explorer.exe so i have to restart.


For people who want the story:

Last night my computer shut down maliciously
I got home saw it had shut down, loaded it up and apparently i had to recover my account. Not having any recovery restore points or discs i had to reformat it back into its original state. After that the computer finally started working, lost a lot of files but whatever.

About 30 minutes in, i downloaded a file called 'TeamViewer' which is a remote assistance program. I've used it many times before and norton didn't pick up any virus on it.
I ran the .exe file to install it and then everything which i stated above starting occuring, explorer crashing, nothing loading etc.

How can i resolve this?
I'm currently in safe-mode.

Thanks to anyone who takes time to post and help.

 

[Jonathan_King]

Welcome!

Try looking in the Event Viewer>Windows logs and see if anything is recorded.

How long has this been happening?

 

[Murkrow]

It started today after reformatting my computer to its original state.

Edit:
Just looked in event viewer and it says:
Application: 489
Security: 259
Setup: 0
System: 1028
Forwarded Events: 0

Anything particular we are looking for? Theres alot :S

 

[Jonathan_King]

Is it possible you have a virus? Download Malwarebytes and do a scan.

 

[Murkrow]

Is it possible you have a virus? Download Malwarebytes and do a scan.

Read my post above and yes i'll do that now. Is it possible to do that in safe-mode? Im on safe-mode with network settings just don't want to overload safe mode.

 

[Jonathan_King]

Look in application and system logs, and see if any warnings or other significant entries are there.

 

[Murkrow]

Look in application and system logs, and see if any warnings or other significant entries are there.

Alright
Theres 2 warnings in application

The sources of those are:
Winlogon and Search

Theres tons of Information and a few 'Errors' all sources of the Errors are for 'Application Error'


Inside system logs
Theres alot of errors for 'Service Control Management' and a few for 'atapi' and 'DistributedCOM'


I'm doing a full-scan right now aswell btw.

 

[Murkrow]

Nothing came up on the scan, i still need help

 

[Jonathan_King]

Let me get some more help. Hang tight!

 

[Stevy22]

Have you tried uninstalling Teamviewer and double check whether it works fine without it or not. Test that and let me know

 

[Pauly]

As above i would remove the program totally see if it fixes if not i would temporarily stop all startup items and non MS services in msconfig to stop most 3rd party software running and see if it helps

 

[Lordbob75]

To build on what Pauly suggested, hit start and type: msconfig.
This will bring up a dialog box with startup settings. Check the diagnostic boot up (this will be similar to safe mode) and restart normally.

From here, you can choose to enable processes individually, or remove anything you don't want.

I also recommend going into command prompt (right click > run as admin) and type:
sfc /scannow
This will find and attempt to fix any bad system files.

~Lordbob

 

[smarteyeball]

It started today after reformatting my computer to its original state.

Edit:
Just looked in event viewer and it says:
Application: 489
Security: 259
Setup: 0
System: 1028
Forwarded Events: 0

Anything particular we are looking for? Theres alot :S

Yes. Custom Views>Administrative Events:

eg:
View attachment 51781

(Unfortunately I don't have an exact sample to show you, but that's the area you need to be looking at.)



You will be looking for the Error (red symbol) that relates to the explorer.exe crashing.

In the details area, look for the "Faulting Module Path" etc and see if points to a particular .exe or .dll

Post a screenshot if you could please.

 

[ickymay]

For people who want the story:

Last night my computer shut down maliciously
I got home saw it had shut down, loaded it up and apparently i had to recover my account. Not having any recovery restore points or discs i had to reformat it back into its original state. After that the computer finally started working, lost a lot of files but whatever.

what made you think it had shut down "maliciously" , when you left your computer on was it downloading something you think might have been infected ?

did you have an antivirus and firewall in place at the time it crashed, if so which AV ?

It sounds like you have damage to some critical system files, can you open a command prompt as admin and type sfc /scannow and let it run ?

do you have the original windows 7 install disk ?