Put the FRST file inside a USB drive . Follow the steps below
Enter System Recovery Options.
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To enter System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select
Repair Your Computer menu item.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.
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On the System Recovery Options menu you will get the following options:
- Windows Complete PC Restore
- Windows Memory Diagnostic Tool
Select
Command Prompt
In the command window type
X:\FRST64.exe and press Enter
Note
Replace letter X with the drive letter of your flash drive.
Tip
Type the commands below to see what your letter is for the USB drive and press ENTER after each command
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
FRST will let you know when the scan is complete and has written the FRST.txt to file
Upload the FRST.txt file
Note
FRST.txt file will be inside the root of the USB Flash Drive