Solved Windows Failed to restart after updates

[Sheryl48]

Tried to post the CBS log but was told it is too long. Also, have 5 files that need to be extracted. Where should I extract them to?? Desktop?? Thx

 

[Sheryl48]

I uploaded the CBS log as an attachment.

 

[Sheryl48]

I don't have 2 antivirus. I paid for AVG 2 months ago & have uninstalled it. I only have Norton. You may be right about it & it is junk, but since the computer is running better I am worried that if I make any changes it might go south fast. I uploaded the CBS log but don't have a clue as to what anything means. I am hoping that you people can decipher it One thing I am wondering about: when I did a disk check with AVG I got tons of corrupted AVG files. With Norton nothing. I did get an error 8506-421. I had to remove Norton & reinstall it. So far, okay. I did a virus check in safe mode/networking & it was okay. I have a link on 'how to clean an infected computer' & followed it all the way through. No virus. I did a virus scan of my external hard drive. Again okay, but you are right, I might be reinstalling the problem when I restore from my backup. I am backing up all data & also a system image that I restore when I reinstall everything. Perhaps that is another problem & I should not restore the system image. I formatted the external drive & did a ne backup. If you need any more info I will try to provide it. So far, I have done everything I can think of & if you have any more suggestions I am listening. Thx

 

[Layback Bear]

Sheryl48 some how you missed some advice or you didn't understand the advice.

Remove all anti virus programs completely using their on line removal tools and install MSE until your problem is fixed. Then use as you so please.

Microsoft Security Essentials - Microsoft Windows

From you post # 13

I am reinstalling about 2-3 times a month now for the last couple of months. I have been to every forum & tried multiple solutions

Please complete this tutorial by Brink and post the log here.

http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html


I don't see the answer to AddRAM's question in his post # 12
\

Do you have a good legitimate activation key ?

 

[Sheryl48]

"I have reinstalled multiple times. As windows continues to update it goes back to the same failed to start-startup repair-cannot repair automatically. This isn't the first time this has happened. I am reinstalling about 2-3 times a month now for the last couple of months. I have been to every forum & tried multiple solutions. I have a backup external drive that I use to reinstall everything. That is why I formatted the backup & then did a new backup while the computer is working. I appreciate your help but this is not a simple problem & there isn't any simple solution or it would be fixed by now. If you read the first post I made I detailed all this information. My computer is older but on the MS web site there are multiple post regarding this issue. Non have been resolved. I am worried that I will have to buy another computer & just dump this one. I do have a laptop that I am able to use to run my business but I want this one fixed if possible. But it is definitely not a situation where I can just reinstall & then 'be done with it'. & yes, I do have a legitimate copy of windows. I am not so poor that I can't afford to buy an authentic copy of the OS. I am insulted that you have asked me that multiple times as well as suggest that in a couple of your posts. I am not some teenage kid jerking around with the computer & downloading illegal copies of software. Thx

The above was my response to the questions concerning my copy of Windows. I uninstalled Norton & installed MSE. So far no problems. I am not going to do the activation thing etc because I don't have an activation problem. MS believes this to be an update problem. I am trying to figure out which update is causing the computer to fail to restart. There is nothing wrong with my Windows disc. It has been activated for 6 years without a problem. I f you are going to persist in doubting the validity of my Windows disc I don't think that you can offer me much help. Thx

 

[Layback Bear]

You are getting all wound up about nothing.

Many people have a Windows 7 that is not activated properly and don't even know it.

Some people have bought Windows 7 from what they thought was a proper place and found out later they got swindled.

There are things that log shows that indicate problems that are not related to legal or illegal.

Any time someone has to install that many times I like to start looking at the basics.

That log I requested is basic. If it indicates a problem then members will advise accordingly.

You could also have a damaged DVD that is not installing properly which the log might give a clue too.

It's not difficult to post the log.

When you are installing 2 and 3 times a month you need help and we are trying to do just that; help you.

How much money you do or don't have is none of my concern or business.
I don't get into such things with others.

 

[Sheryl48]

I don't have an activation issue. Windows installs just fine & I get the message that I have an authentic copy of windows. I don't want to install anything from you since you sent me the Registry Reviver. If you go to the MS website & do a search for 'windows failed to restart after update' you will find that MS considers this an update issue. There are some problems that go back to 2010. Non have been resolved that I know of. I am not an expert but I am trying to do the best I can while following the instructions that you people send me, but ultimately it is up to me to decide what to use. Thx

 

[Layback Bear]

It's your computer so as always you can do as you see fit.

I will not help you until I see the log I requested.
Other members as usual can help if they so see fit.

Many of Windows Updates will not not install properly if for what ever reason Microsoft does not like the install and activation.

I will just watch.

 

[Sheryl48]

computer failed to restart after update - Search Microsoft.com

 

[Sheryl48]

I haven't had a 'startup-repair' error since I installed the MSE. I'm beginning to think that the AVG anti-virus is the program that was conflicting with my system.

 

[ICIT2LOL]

I haven't had a 'startup-repair' error since I installed the MSE. I'm beginning to think that the AVG anti-virus is the program that was conflicting with my system.

Yes Sharon there is a lot of consensus on this forum that AVG is a heap of crap and personally I gave it away years ago because it was useless then and nothing has changed my mind since.
I don't know how you got rid of it but even using the proper methods of getting rid of it I used to find there were still registry entries left over and I just deleted them to make absolutely sure.
Someone will probably pick me up on this but that is what I used to do.

 

[gregrocker]

Norton is bloatware that causes lots of problems we see here, as does AVG and now even Avast.

You can go over your install most thoroughly following the Troubleshooting Steps for Windows 7. I'd start with a Clean Boot, all infection scans prescribed, SFC, and then work through the other steps.

Compare the install you did to the perfect install compiled in Clean Reinstall Windows 7 which has been used by over 1.3 million consumers without a single complaint. Once the hardware checks out then we know for certain you'll have the best install possible if you do it over sticking only with those steps, tools and methods.

 

[ICIT2LOL]

Yes Greg and if you remember thee was a fair bit of nonsense going on with Avira only just recently.

For those who use Kaspersky the 2015 version is also quite buggy.

 

[gregrocker]

I just don't see any reason to use a bloated AV (meaning, I suppose, a paid AV) since MSE works fine for those who don't get serially infected. On my installs that keep getting infected I always suggest adding Malwarebtyes paid version and not one ever got infected again. Simple. Free or cheap. Works best with Win7 assuring perfect performance.

 

[Sheryl48]

I have the free Malware bytes. It wasn't a virus that was causing the trouble. I never found a virus in the system at all. MS has several pages devoted to the same problem that I had. It is a compatibility issue. When I would run disc checker I would find dozens of corrupted files by AVG & that was the paid version. I even bought the program 'Tuneup' from him to try to fix the startup error but of course it didn't work. Now when I run disc checker I don't get any corrupted files at all. Also good result with the file scan. I am keeping my fingers crossed that this is solved. Thx for all the help I received.

 

[gregrocker]

Well then there is your problem most likely. We see nothing but problems here with AVG which hasn't been used by anyone here since before Win7 was released when it bloated up and starting corrupting installs.

Whenever anyone mentions a Tune Up program, we also don't have to look much further since these are death to Win7.

If all you were checking for infecction with is AVG then you should always run Malwarebytes and SuperAntiSpyware to know for sure you're not infected. Those scanners are the most reliable, and if MSE proves not to be sufficient protection, you might consider the slightly more aggressive Panda Cloud free, or add Malwarebytes Real Time protection to MSE to assure you'll never be infected and maintain perfect performance.

In your case I would cut to the Clean Reinstall Windows 7 so you achieve and maintain a perfect install just like 1.3+ million others have without a single complaint - most of these were average consumers who have no problem understanding it since it is written simply. As long as you stick with the tools and methods there we know for sure you'll keep a perfect install. The old corruption will be gone. Be sure to delete all partitions during the booted install.

If you want to try to save your install and go over it most thoroughly then work through the Troubleshooting Steps for Windows 7

 

[Sheryl48]

I did a clean install several times with the AVG. It would run fine for a couple of weeks then back to the start up error. I uninstalled the AVG & installed Norton, did a clean install & again, no improvement. I uninstalled the Norton & installed MSE & Malware bytes, ran all the scans & no virus. I ran them in safe mode with networking first. Then I did an anytime upgrade, downloaded all the updates & so far I haven't had any issues. I am not an expert working with the computers but I can follow instructions. I have bookmarked the page that you sent me & will run through it if I have any more problems. Also, have a set of instructions on "How to clean an infected computer" that has some of the same suggestions that you have. I ran through that after I installed the MSE & Malware bytes. How to easily clean an infected computer (Malware Removal Guide) I have run several file scans & check disc scans with good results. I really appreciated all the help from this forum.

When I had the 'Tune Up' it went through my computer & turned off a lot of services that I don't think came back into play when I deleted it. They may still be off & the computer is starting in 'selective startup'. I tried 'msconfig' & tried to turn them back on but to no avail. My computer seems to be working fine the way it is though, so I don't think it turned off any really important functions, other than the AREO themes that came back on when I did the anytime upgrade. The computer is actually running faster than it was when I first upgrade to 7 so I am wondering if there were some issues that were in the XP version that carried over into the Wind 7 when I upgraded. I had the AVG then but without any of the issues that I had after I installed the new AVG. It is nice to be able to sit down at my machine & have it do the things that I ask it too. LOL

 

[gregrocker]

If all the Tune Up program did is disable unneeded Startups in msconfig>Startup and >Services (after hiding all MS Services) then that is fine since you don't need any of them except AV, any sync, stickies or gadgets to start with Windows. Check now.

If however it turned off Services then you can compare the list you get when you type services.msc into Start Search box to the table of default settings for all services provided in Services - Restore Default Services in Windows 7 - Windows 7 Help Forums. If any are missing it shows how to restore them, or you can click on any one to reset it to defaults shown.

If you're not ready to invest in a perfect Clean Reinstall Windows 7 and there are still problems or irreparable System files found by running SFC /SCANNOW Command, you can also try a Repair Install which keeps your programs, settings and files but reinstalls the OS. However it does restore most settings so if there are corrupt ones they could be passed back through.

 

[Sheryl48]

When I did the clean reinstalls I formatted the partitions so that should have helped. I backed up my data to an external hard drive(WD Passport Ultra)I restored from that so I might have been reinstalling the problem, but I did not restore the system image that was in the backup. I also ran a repair install several times but that didn't work either. I have been working on this for a couple of months & went to several different forums to get help so did a lot of different fixes that didn't work for me. I believe that uninstalling the AVG was the fix I needed.

A lot of the people that responded to my dilemma thought that the problem was a corrupted update from MS. That's what I thought too. Probably it was an update that was conflicting with the AVG & not the update itself. The one that seemed to set it off was a cumulative security update, but I don't remember which one it was. I had left the auto update on. After that I turned auto update off, started all over, & checked each one before downloading it & reinstalled them one at a time with restarting after every update so that's the one I think was conflicting with the AVG.

One person on this forum asked me if I made the wind 7 disc myself, which upset me because of course I didn't. Then he gave me several fixes that were, according to him, easy fixes & of course I had already tried them all & they didn't work for me. He insisted that the issue was a bad DVD installation disc even though I had pointed out that the disc worked perfectly for several years. The only reason that I haven't updated this machine to a newer version of windows is I have several programs on it that won't run on higher versions.

I am going to run another sfc scan because I did see a file that was unable to be repaired. I uploaded it to this site a couple of weeks ago but no one commented on it. I haven't run a scan since then so will do it again now.

The Tune-up did not seem to disable any of the files that you mentioned although an update did remove my weather gadget & a different update removed my clock gadget. I went to MS support they said that the gadgets are a security risk & that MS deleted them. I am going to start another scan & will get back to you with the results. Thx for taking time to help.

 

[Sheryl48]

I did the scan & received the message 'Windows resource protection did not find any integrity violations'