windows live email will receive but will not send; error # 0x800CCC0E

[timoshenko]

ok, someone abovbe said they wer both avs. i did not think so either but do not know enough to be sure. thank you. so should i use zone alarm or windows defender?

 

[timoshenko]

turned on zone alarm as i have used it for years

 

[timoshenko]

i ran superantispyware; an downloading malwarebytes right now.

 

[DavidE]

Zone Alarm has a firewall.
They may also have an Anti Virus - I don't know.
You need to figure out what version of Zone Alarm you are running.

 

[DavidE]

i don't understand this:

"at&t does use Yahoo mail, so while confusing, it should not be a problem.
You can try to sign in to at&t online email and see if your account is ok.
https://cprodx.att.net/commonLogin/i...s&OLDSESSION=1"

why would i have an account with attt if it is no longer my isp?

In your original post you stated "my account is sbcglobal.net"
That is an at&t account, not Comcast.

 

[timoshenko]

comcast is my isp; i left att, so how do i have an account with them. anyway, i doubt if that is the cause of the problem because i have been operating normally with this setup for a year and this problem only emerged on march 13. my email address is sbcglobal.net. i am not sure any more just what an account is.

 

[timoshenko]

with respect to the version of zone alarm, i don't see a version number on it but i ran an update, which took seconds and told me i was up to date.

 

[DavidE]

comcast is my isp; i left att, so how do i have an account with them. anyway, i doubt if that is the cause of the problem because i have been operating normally with this setup for a year and this problem only emerged on march 13. my email address is sbcglobal.net. i am not sure any more just what an account is.

Just because you changed the ISP to Comcast does not mean your at&t(sbc) email account is automatically changed to a Comcast account.
I think you changed the ISP from at&t to Comcast and continued using at&t email without realizing it.

In post #12 I suggested you try to log into at&t email at:
https://cprodx.att.net/commonLogin/...EVEL=&FAILREASON=&PROTOCOL=https&OLDSESSION=1

Did you do this, and if so what happened?
If you log in you will see it's an at&t site, check to see if you can send an email from this site.

 

[DavidE]

with respect to the version of zone alarm, i don't see a version number on it but i ran an update, which took seconds and told me i was up to date.

Zone Alarm does have a free AntiVirus + Firewall program.
Open Zone Alarm on your PC and see if it shows AntiVirus protection.
Here are screen shots of what ZA 2013 Antivirus + Firewall should look like:
ZoneAlarm by Check Point - Award winning PC Protection, Antivirus, Firewall, Anti-Spyware, Identity Protection, and much more.

I think you should be able to click on Help and see an About link that will tell you what version you have.
I don't use ZA, but that's the way most programs work.

In post # 12 I asked you to check in Control Panel > Action Center to see what firewall you are using.
Did you do that?
If so, what do you see?
Also, what does it show for your Anti Virus ?

 

[timoshenko]

i attempted to log in to send email from att.net but could not remember my password and the help option asked me to questions that were not based on anything i had ever selected, were not questions i would have selected for answers that i could easily remember, so i could not log in.

yes i did check control panel action senter to see what firewall i was using. to my surprise it said none, although i had been using zone alarm for years and thought it was operating. so i turned it on. then, responding to directions given above, i turned it off again. still no ability to send email. then, corrected again above of the need for a firewall, i turned on windows defender. no change. then i changed to zone alarm again, thinking it not to be the problem as it had been in place for lengthy time during which this email problem did not occur. will go and again try to see what version i am running.

 

[timoshenko]

am running the following version of zone alarm: ZoneAlarm Free Firewall version: 11.0.000.038
Vsmon version: 11.0.000.038
Driver version: 11.0.000.026
Web Identity Protections version: 1.5.393.22

 

[DavidE]

I dont use ZA so I'm not sure if you are using the Firewall + AntiVirus product.
Can you post screen prints showing what you see?
http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

A screen print like mine in post # 12 of YOUR Action Center would be nice.
A screen print of what you see in YOUR ZA page, like in the link i gave you in post #29 would be nice.

I'm not sure if you are running more than one AntiVirus programs at the same time...
I'm not sure if you are running 0,1,or 2 Firewall programs at the same time...

You changed ISP's from at&t to Comcast...
You might be better off contacting at&t to check the status of your at&t email account.

You said you forgot your password, and the "help option" didn't help you.
Did you click on the "Forgot Password?" link?

Yes, with a "sbcglobal.net" address you are using an at&t email address.
See the highlighted in this screen print if you don't believe your address is an at&t address.



https://www.att.com/esupport/article.jsp?sid=KB413495#fbid=aQKceltHvfy

Maybe someone else here that uses ZoneAlarm can help more with that...
I've never used any firewall other than Windows Firewall with Windows 7...
I've never used any ZA program in Win 7.

 

[timoshenko]

at the moment am running za as a firewall and not its antivirus, so am running only one antivirus and one firewall, as i explained above. i gave the version of the za firewall above -- 11.0. as i explained above, i atempted to use the forgot password link to send an email by at&t but the verification questions are ones i have never used (because they ask for opinions and not for facts out of my past life, which i cannot alter); consequently i was not able to access the email account. will try once more since there is a possible password that i did not try. thank you for the suggestion to contact at&t.

 

[DavidE]

OK, thanks and let us know how it goes contacting at&t.
Hopefully they can help, and get your password fixed if you can't find the current PW.
I always thought an ISP email account would get disabled when a person drops service with the ISP.
That's why I was surprised when you said you switched to Comcast and continued using your at&t email address.

I wasn't sure which ZA product you have because you showed a "Web Identity Protections" in post # 31.
I see an "Identity and data protected" in the ZA screenshots for the Antivirus + Firewall product.
Anyway, as long as you only have one AntiVirus program and one Firewall running you should be ok.