Windows Live Messenger Will Not Open

[erroroperator]

As of late, Windows Live Messenger refuses to open. Whenever I click the shortcut to open WLM, I receive the following message:

Windows Live Messenger has stopped working.
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

That's it; there is no error number included.

I have tried multiple un- and reinstalls to no avail.

I have tried downloading older versions of WLM and upgrading them; the older versions work correctly, however, the new one does not.

I have tried various solutions offered in this forum and other forums.

I do not believe it has anything to do with my anti-virus programs. Windows Live Messenger ran perfectly with both Kaspersky and Malwarebyte's running for a year (how long I have had this computer) It randomly stopped working after my Kaspersky license expired.

I reformatted my computer and Windows Live Messenger worked for a less than a day with Malwarebyte's and AVG installed. AVG was uninstalled and Windows Live Messenger will still not work.

I am running Windows 7 Home Premium 64-bit.

Any suggestions as to what to do are greatly appreciated; let me know if further information is required!

 

[The Howling Wolves]

http://www.microsoft.com/downloads/...f1-79ea-4066-8ba0-ddbed94864fc&displaylang=en

This site may help you. Let us know if it is what you are looking for.

 

[erroroperator]

http://www.microsoft.com/downloads/...f1-79ea-4066-8ba0-ddbed94864fc&displaylang=en

This site may help you. Let us know if it is what you are looking for.

The page you linked me to cannot be found.

 

[The Howling Wolves]

Sorry about that link.
Windows Live Messenger
If you system is clean like you say it is I would uninstall WLM and use the above link to install it.
There have been know problems with AVG so I would disable it until I got WLM installed and see what happens.

 

[erroroperator]

Sorry about that link.
Windows Live Messenger
If you system is clean like you say it is I would uninstall WLM and use the above link to install it.
There have been know problems with AVG so I would disable it until I got WLM installed and see what happens.

I've uninstalled AVG for the time being. The above link didn't help, though. I'm still receiving the same error.

 

[The Howling Wolves]

Go to the Start Menu-Control Panel-Programs and features- and uninstall it
Reboot and try installing it again.
Hang in there and we will get it fixed.

 

[erroroperator]

Go to the Start Menu-Control Panel-Programs and features- and uninstall it
Reboot and try installing it again.
Hang in there and we will get it fixed.

No dice on the uninstall-reboot-reinstall.
I really appreciate all your help

 

[The Howling Wolves]

Did it ever work correctly?
If so go back to the date it was working and do a system restore on that date.

 

[chev65]

At this point I might try and type sfc /scannow into your command prompt then hit "enter" and let it finish it's scan. There may be a file missing or corrupted which this will fix.

There are a few other similar complaints around the internet with no clear resolution as yet.

 

[shelley748]

Windows LIve Messenger stopped working...

I have this message as well, its so frustrating, it must be a windows update that has caused the problem because I had used it for years before without any issues. I too have done the unistall and re install stuff, as well as running Norton as Administrator and taking the scan off the MSN stuff.

I am completely annoyed that Microsoft obviously know there is an issue, its been going on since 2007 by the look of some of the postings out there, they should friggin well fix it.

 

[shelley748]

I am so angry

 

[Tews]

If this were a standing problem, we'd all be having the same issue, and it would be all over the net... Are you using the beta release?

 

[erroroperator]

Did it ever work correctly?
If so go back to the date it was working and do a system restore on that date.

I don't have a restore point from when it worked correctly because I reformatted my computer.

 

[erroroperator]

If this were a standing problem, we'd all be having the same issue, and it would be all over the net... Are you using the beta release?

No, I'm not using the Beta version.

 

[The Howling Wolves]

If this were a standing problem, we'd all be having the same issue, and it would be all over the net... Are you using the beta release?

Tews,
Does the OP need to do a re-install or repair of 7 or IE8?
I am leaving for the evening. TIA M8

 

[Tews]

Lol... I was responding to Shelly748 ... I forgot to put his rant in quotes..

 

[Tews]

I really dont think that this is an IE problem, no..

 

[Capt.Jack Sparrow]

Hello !

Go to Start | Event Viewer | Windows Logs | Application and there you would find errors post us the error maybe we'll find a clue. I believe it could be something in OS environment that is causing this. Windows has stopped working is a common message with tons of reasons.

- Captain

 

[erroroperator]

Hello !

Go to Start | Event Viewer | Windows Logs | Application and there you would find errors post us the error maybe we'll find a clue. I believe it could be something in OS environment that is causing this. Windows has stopped working is a common message with tons of reasons.

- Captain

Here you go:

Faulting application name: msnmsgr.exe, version: 14.0.8117.416, time stamp: 0x4bc935af
Faulting module name: WLDCore.dll, version: 14.0.8117.416, time stamp: 0x4bc93503
Exception code: 0xc0000005
Fault offset: 0x00002ee5
Faulting process id: 0xcfc
Faulting application start time: 0x01cb2f8957855624
Faulting application path: C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
Faulting module path: C:\Program Files (x86)\Windows Live\Messenger\WLDCore.dll
Report Id: 95f89ef6-9b7c-11df-8307-00238bacbb0d

 

[Capt.Jack Sparrow]

Hello,



1. Remove Windows Live Messenger from the computer.

1.a. Beside the time and date of your computer, right-click the Windows Live Messenger icon, and then click Exit.



1.b. Click Start, type programs and features in the Start Search box, and then click Programs and Features in the Programs list.






1.c. In the list of currently installed programs, select Windows Live Messenger or Windows Live Essentials, and then click Uninstall.






1.d. If you are prompted to confirm that you want to remove the program, click Yes. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
​

2. Remove the temporary files and folders from the computer.

2.a. Click Start, type cleanmgr in the text box, and then press ENTER.




2.b. In the Disk Cleanup Options window, click My Files only.



2.c. On the Disk Cleanup tab, make sure that only the following options are selected:
- Downloaded Program Files
- Temporary Internet Files
- Temporary files
- Hibernation File Cleaner
- Setup Log Files
- Recycle Bin
- Thumbnails




2.d. Confirm deletion of files, and then run the Disk Cleanup utility.
2.e. If you encounter problems removing the temporary files and folders, proceed to the next steps.
​

3. Delete Windows Live Messenger related cache files.

3.a. Change the Windows Explorer settings.
3.a.i. Right click Start (Window icon), and then click Explore to open Windows Explorer.
3.a.ii. On the Organize menu, click Folder and Search Options.
3.a.iii. Click the View tab.
3.a.iv. In the Advanced settings list, select Show hidden files and folders under Hidden Files and Folders.
3.a.v. Clear the Hide extensions for known file types check box.
3.a.vi. Click OK to close the Folder Options window.





3.b. The following commands delete files that are used when you sign in and files that are related to the Contacts Cache folders.
3.b.i. Click Start, copy and paste this message in the Start Search box %USERPROFILE%\AppData\Local\Microsoft\ and then press Enter. Delete the Windows Live Contacts folder.
3.b.ii. Click Start, copy and paste this message in the Start Search box %userprofile%\ and the press Enter. Delete the Contacts folder.





​

4. Delete the Windows Live Messenger-associated registry keys.

IMPORTANT: The following steps contain information about modifying the registry. Before you modify the registry, make sure to back it up, and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up the Windows Registry please refer to this article.
For information how to restore, and edit the registry, visit the following website:
Windows registry information for advanced users
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
4.a. Click Start, type CMD in the Start Search box and then press ENTER to open the command window.






4.b. Copy and paste the following commands exactly as they appear below. Press ENTER after typing each command to execute the command.
Note: In some case you may encounter the error that the key does not exist, move to the next command and execute it.
REG DELETE "HKLM\Software\Microsoft\Windows Live\Messenger' /f
REG DELETE HKLM\Software\Microsoft\MSNMessenger /f
REG DELETE HKCU\Software\Microsoft\MSNMessenger /f
REG DELETE "HKCU\Software\Microsoft\Windows Live\Communications Clients\Shared" /f
REG DELETE HKCU\Software\Microsoft\IdentityCRL /f



​

5. Restart the computer.



Source: Clean Installation of Windows Live Messenger – Windows Vista - Windows Live


Hope this helps,
Captain