Windows Randomly Reboots

[Threepints]

Hi, First may I apologise if the answer has already been posted to this. I'm pretty much illiterate when it comes to solving issues involving Windows.

My PC is rebooting constantly at random times. I can not link any specific action to when this happens. It even happens when the PC is idle.

My first thought was overheating do I have cleaned all the dudt from the heatsink, fan etc. But the issue still occurs.

I have checked Event manager & there are many critical errors there, all showing something to do with Kernel 41 error.

I've followed the link to the MS site and read about this but I do not understand it I am afraid.

I'd be thankful for any help.

 

[zigzag3143]

Hi, First may I apologise if the answer has already been posted to this. I'm pretty much illiterate when it comes to solving issues involving Windows.

My PC is rebooting constantly at random times. I can not link any specific action to when this happens. It even happens when the PC is idle.

My first thought was overheating do I have cleaned all the dudt from the heatsink, fan etc. But the issue still occurs.

I have checked Event manager & there are many critical errors there, all showing something to do with Kernel 41 error.

I've followed the link to the MS site and read about this but I do not understand it I am afraid.

I'd be thankful for any help.

Happy to help can you




To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.



To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.

 

[Threepints]

Thanks for the prompt reply. I've done the above. The minidump folder is empty.

 

[Threepints]

Hi,

just wondering if anyone could help any further.

 

[zigzag3143]

Thanks for the prompt reply. I've done the above. The minidump folder is empty.

did you ensure they were enabled? have you had a bsod since enabling it?

 

[Threepints]

Thanks for the prompt reply. I've done the above. The minidump folder is empty.

did you ensure they were enabled? have you had a bsod since enabling it?

Yes enable is in place. I'm not getting a bsod. I'm an old windows 95 etc, etc user so when I read bsod I obviously refer to the actual blue screen from those days. I'm not actually getting any blue screen crashes.

I am literally getting random reboots. My machine just reboots itself.

 

[Threepints]

Not sure if the information below will help. It is from the critical error in my Event Viewer.

<Event xmlns="Error">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

<EventID>41</EventID>

<Version>2</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000002</Keywords>

<TimeCreated SystemTime="2011-07-09T23:01:05.312500000Z" />

<EventRecordID>4448670</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>Resurrected</Computer>

<Security UserID="S-1-5-18" />

</System>


- <EventData>
<Data Name="BugcheckCode">0</Data>

<Data Name="BugcheckParameter1">0x0</Data>

<Data Name="BugcheckParameter2">0x0</Data>

<Data Name="BugcheckParameter3">0x0</Data>

<Data Name="BugcheckParameter4">0x0</Data>

<Data Name="SleepInProgress">false</Data>

<Data Name="PowerButtonTimestamp">0</Data>

</EventData>


</Event>

 

[Threepints]

Anyone have any ideas please?

 

[zigzag3143]

Anyone have any ideas please?

Sorry about the slow reply but I was forced offline

event id 41 means there was a problem coming in the last sleep cycle. For reading about it and possible fixes go here. Windows Kernel event ID 41 error in Windows 7 or in Windows Server 2008 R2: “The system has rebooted without cleanly shutting down first”

 

[Threepints]

ZigZag,

Once again thanks for the reply. I did read the above but I just got lost when it talked about using bugcheckcode & then using Programmer & HEX codes.

Sorry to sound so stupid but it all just went over my head.

 

[zigzag3143]

ZigZag,

Once again thanks for the reply. I did read the above but I just got lost when it talked about using bugcheckcode & then using Programmer & HEX codes.

Sorry to sound so stupid but it all just went over my head.

Over my head too and wouldnt have helped I think. Your bugcheck, and parameters , were zero meaning it didnt finish writing them.

Event ID 41 means it didnt shutdown cleanly. often an errant driver takes to long to release and this is the result.

 

[Threepints]

Well guys I finally got a BSOD and the miniidump file now contains some data whick I have attached. So here's hoping this will give you something to work with.

 

[Threepints]

Complete waste of time around here I'm afraid guys. I'm outta here.