Solved Windows Update error when installing SP1 code 80070BC9

[Magnusmaster]

Hi! I got errors 80070BC9 and C355 when trying to install SP1, security updates KB2478661 and KB2556352 and Internet Explorer 9 with Windows Update. I use Windows 7 Professional x64. I tried to install the updates manually, used the Windows Update Readyness and FixIt tools, and to reinstall the Windows Update agent from the command line as administrator with the /wuforce option. Nothing worked. I uploaded the checksur.log. Can you fix this please?

 

[JMH]

Magnusmaster,

* First & foremost I recommend you only do a few updates at a time.
Set Windows to notify you of updates but YOU choose which to do & when.

* Certain Security software can cause updating issues.
To find out if 3rd party software is causing the updates to fail to install > configure the system to Clean boot and then check for updates.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

* You could also try resetting Windows Update Components.
To do this:
1. Click on the following link: How do I reset Windows Update components?
2. Click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.

* Instead of using Windows Update try the SP1 Download:

Download Details - Microsoft Download Center - Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932)

For 32-Bit Windows 7 download: windows6.1-KB976932-X86.exe

For 64-Bit Windows 7 download: windows6.1-KB976932-X64.exe

* Windows 7 - Service Pack 1 – How to install Step by Step
How to install Windows 7 Service Pack 1 – Step by Step

* Email support via Microsoft Tech.
Microsoft Support

 

[zigzag3143]

Hi! I got errors 80070BC9 and C355 when trying to install SP1, security updates KB2478661 and KB2556352 and Internet Explorer 9 with Windows Update. I use Windows 7 Professional x64. I tried to install the updates manually, used the Windows Update Readyness and FixIt tools, and to reinstall the Windows Update agent from the command line as administrator with the /wuforce option. Nothing worked. I uploaded the checksur.log. Can you fix this please?

Hi Magnusmaster and welcome

This error is usually associated with a malware or firewall application. Please read this issue and fix here Failed Update Error Code 80070bc9 - Microsoft Answers

Btw your checksur.log file is almost empty and contains no really usefull information.


Beat me again Jan <g>

 

[Magnusmaster]

Jan, I've tried the fixes from
both posts in this topic, they
didn't work. I then ran the update
readiness tool again but it never
took off, the progress bar stuck
at 0%, so I decided to cancel the
operation, which was taking
forever as well. In the end I used
the task manager to force it to
close... Terrible mistake. I'm
running the tool one more time and
this is what happens:

It starts by showing a little
window saying that Windows Update
Standalone Installer is "searching
for updates on this computer..."
along with a green flash moving
across a bar (you know, the
generic "it's doing something"bar
that doens't show the progress
itself.
After a few seconds, another
window saying "Do you want to
install the followinf Windows
software update" pops up. The
update displayed is "Hotfix for
Windows (KB947821)". I click
"Yes". Then it says something
about "copying packages..." (I
can't read it completely as it
lasts less than a second. An error
pops up:
"installer encountered an error:
0x80240009". I click OK and it
closes...
------------
What else can I say? Well, windows
update shows that "4 important
updates selected" are awaiting to
be installed:
Security Update for .NET Framework
3.5.1 on Windows 7 and Windows
Server 2008 R2 for x64-based
Systems (KB2478661)
Security Update for Windows 7 for
x64-based Systems (KB2556532)
Windows 7 Service Pack 1 for x64-
based Systems (KB976932)
Windows Internet Explorer 9 for
Windows 7 for x64-based Systems


I've attached some of the files I found
in my C:\Windows\Logs\CBS folder. One (CBS.log) is several MB in size and doens't fall within the 2MB limit of this site. Others are "cabinet files" (what are those about??) and are not accepted on here either.


I've seen from other posts that
data from the checksur.log file
can be used to manually create a
fix for the update errors but
apparently the update readiness
tool could not finish the file and
it shows up messed up... Well at
least that's what I think.

I have tried EVERY solution in
Microsoft's website, they simply
don't work. What do I do now?

 

[Magnusmaster]

First of all I'm sorry for the format of my previous post. I typed it in notepad with word wrap enabled, then copy/pasted it on here and the text became really thin, I didn't know that would happen.

Secondly, I just ran windows update once more and got errors 80070BC9 and c355. Thought I would mention that too, I'm trying to provide all the information I can so if you need anything else I will provide it.

 

[niemiro]

First of all I'm sorry for the format of my previous post. I typed it in notepad with word wrap enabled, then copy/pasted it on here and the text became really thin, I didn't know that would happen.

Secondly, I just ran windows update once more and got errors 80070BC9 and c355. Thought I would mention that too, I'm trying to provide all the information I can so if you need anything else I will provide it.

Hello!

Can I just have a quick look at those CBS.logs?

Please copy the C:\Windows\Logs\CBS folder to your Desktop, right click on it > Send to > Compressed (zipped) folder, and upload the new file which is created on your Desktop here.

Thanks a lot!

Richard

 

[Magnusmaster]

Alright, Now the readiness tool works again! I mean, it's stuck at 0% but there's no error...I don't remember what I did but it works now. It's still running, stays at 0% but I think thats better than not working at all right?

Well, as regards the second post, one minute. I will upload the CBS file

 

[Magnusmaster]

Here's the CBS file. Hope it's useful.

 

[Magnusmaster]

GOT THE "INSTALLATION COMPLETE" MESSAGE! Well, I'm sure I can provide you with a good Checksur.log file now?

By the way, whats the point of a progress bar that jumps from 0% to 100% in one sec but doesn't move for 30 minutes??

 

[Magnusmaster]

This is what my new checksur.log file says...No errors? I still have the 80070BC9 and C355 errors.


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 13.0
2011-10-19 15:40
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 895
No errors detected

 

[niemiro]

Alright, Now the readiness tool works again! I mean, it's stuck at 0% but there's no error...I don't remember what I did but it works now. It's still running, stays at 0% but I think thats better than not working at all right?

Well, as regards the second post, one minute. I will upload the CBS file

Here's the CBS file. Hope it's useful.

GOT THE "INSTALLATION COMPLETE" MESSAGE! Well, I'm sure I can provide you with a good Checksur.log file now?

By the way, whats the point of a progress bar that jumps from 0% to 100% in one sec but doesn't move for 30 minutes??

Hello!

Firstly, one run of SURT completely crashed. That was the very first log you posted. Notice that there is no footer. You then dealt with the unfortunate issues you faced from SURT admirably (I would have done exactly the same, although maybe I would have waited a little bit longer) The error message you then received from SURT (0x80240009) maps to WU_E_OPERATIONINPROGRES, and is very much a temporary, not too serious error.

Then, error code 0xC355 is not a primary error message. It will go away when we fix the other error code (0x80070bc9), and cannot be fixed itself (the 0x80070bc9 error code can be fixed, and the 0xC355 will go away at the same time - famous last words!) Trust me on this.

Error code 0x80070bc9 maps to ERROR_FAIL_REBOOT_REQUIRED. This is the error code that every single failure is blamed on.

Background over, let's attempt a fix.

Firstly, it is unlikely that this is simple. When things are simple and successful, rebooting with updates works perfectly. The fact that it hasn't worked perfectly is slightly concerning.

Please try your updates one at a time, and restart between each one. Do not run SURT without restarting your computer, as that also uses the Update Engine.

Any joy?

Thanks a lot!

Richard

 

[niemiro]

Oh, and two things I forgot to mention:

Firstly, I have seen the time SURT takes to run vary from 90 second (8 minutes more commonly) right up to (2 hours more commonly) but even up to 13 hours.

Also, the SURT progress bar should jump from 0% to 60% in a few hops within a few minutes (initialisation), remain at 60% for ages while it actually does its work, and then jump to 100% and then completion in a few seconds. That is how it is supposed to run.

Richard

 

[Magnusmaster]

Alright, the ms framework 3.5 update thingy failed. It gave me the error 80070BC9

The second update installed successfully! let me reboot...

 

[Magnusmaster]

btw It probably jumped to 60% at some point, but since I didn't look at it much during the entire 14 minutes it ran for I can't be 100% sure. It must have done that though

 

[Magnusmaster]

As soon as I logged back on the following window popped up:

Install windows service pacK: installation was not successful. An unknown error has occurred.

Clicking on "details" displays "error 0x800f0816"

 

[zigzag3143]

As soon as I logged back on the following window popped up:

Install windows service pacK: installation was not successful. An unknown error has occurred.

Clicking on "details" displays "error 0x800f0816"

There is a description of this error code and a suggested "fixit" here. Error Code: 0x800f0816 when installing Security Update for Windows - Microsoft Answers

 

[Magnusmaster]

I have tried the fixit. It said it fixed an error, but apparently it did nothing at all. As before, microsoft solutions didn't work once more.

As regards updating one thing at a time, two of the updates seem to work at first, but after a reboot there's the popup saying that Service Pack 1 could not be installed, along with the error 0x800f0816. I'm stuck again...

 

[Magnusmaster]

Still no progress... Any more ideas?? This situation is so weird... I can't install iTunes because of this error. Apparently I've been having it for some time but I never paid attention to it since it wasn't bothering me but it had to annoy me sometime I guess...

 

[JMH]

To reiterate what I said in my Post 2 { last line.}

I believe the following still applies.

Free unlimited installation and compatibility support is available
for issues related to Windows 7 Service Packs:
Note: Availability of chat, phone or e-mail support differs depending on your geographic location.
Some issues may require more advanced support for which there may be a charge:

https://support.microsoft.com/oas/default.aspx?&gprid=14496&&st=1&wfxredirect=1&sd=gn

 

[Magnusmaster]

Alright, I will attempt to do that when I get on that computer.

I think I will I have to reinstall windows... Would that be a clean install or a repair one to fix errors, leaving my data alone?