Windows Update failure - IE 11 from IE 8 - Code 9C59

[Primos868]

I've been trying to get my computer updated to IE 11 for some time, with little luck. After trying just about every online fix I could find, I'm hoping these forums can help. Per the posting guidlines below are my details.

The IE 11 update is the only important update available I have run the system readiness tool without error, SFC scan gives "did not find any integrity violations", and the windows update fails with a code of 9c59.

Attached are my CBS logs. I removed the cbspersist files to get the contents down to size.

I'm hoping someone can help. Thanks in advance.

 

[techtitan100]

if I were you I wouldn't go from IE8 to IE11 you need to at least get yourself up to IE9 or 10 before trying to install 11 believe me I know from pat experiences of doing it and I got this error

 

[matts6887]

if I were you I wouldn't go from IE8 to IE11 you need to at least get yourself up to IE9 or 10 before trying to install 11 believe me I know from pat experiences of doing it and I got this error

I agree here with the exception being; i dont think i would install ie 11 at all because ie 11 is really meant more for windows 8 and 8.1 rather than windows 7 which i believe is why it tends to have plenty of quirks in it.

 

[NoelDP]

IE11 works fine in windows 7 - and has very few 'quirks'.

CheckSUR shows the following problem...

Checking Packages
(f) CBS Registry Error 0x00000005 Microsoft-Windows-HomePremiumEdition~31bf3856ad364e35~amd64~~6.1.7600.16385 Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\ Failed to open store sub key

This indicates registry corruption - the problem is working out how best to deal with it, as it's not in an area I've attempted to fix such corruption before.
I'll see if I can get someone to assist.

 

[Primos868]

Thanks NoelDP.

I have in the past attempted upgrading to both IE 9 and IE 10, with similar results. I'm assuming my root problem is the same for updating to either of those.

 

[Slartybart]

Try this MS Fixit:
Fix problems that programs cannot be installed or uninstalled

 

[Primos868]

Slartybart,
I attempted to run the fixit but it errors out with a code 80072F8F. Running the automated troubleshooting services diagnostic gives me errors connecting to URLS used in SDP service. See below. I have my firewall and antivirus disabled for troubleshooting.

http://diagnostics.support.microsoft.com: n OK https://diagnostics.support.microsoft.com: n Failure https://support.microsoft.com: n Failure https://dcodews.partners.extranet.microsoft.com: n Failure https://dcodews.partners.extranet.microsoft.com/sdpservice: n Failure https://diagnostics.support.microsoft.com/DiagExec: n Failure https://dcupload.microsoft.com/tools: n Failure http://download.microsoft.com/download: n OK

 

[Slartybart]

All of the failed URLs are secure connections (HTTPS), the two that passed are plain vanilla HTTP

The error code 80072F8F took me here:
Windows Update error 80072f8f - Windows Help

Which talks about date and time. Follow the directions in that link and try the MS Fixit again.

 

[NoelDP]

Looking at the error I posted, it relates to windows Licensing - which would explain why all IE updates are failing.
Please post an MGADiag report...

we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

 

[Primos868]

Slartybart - Date and time are correct and its setup to synchronize with the windows time server.

NoelDP - MGADIAG results below.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-B64M6-3CHD2-XKV7Y
Windows Product Key Hash: OAYk+Xvuz4tGBdYaDpKBC+GO6rE=
Windows Product ID: 00359-OEM-8703415-43470
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {83154CEB-247E-4132-9F1C-1B76D25784AD}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Installed Applications\Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{96BC7D07-BDEC-4912-AFB5-40B08827ACBF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XKV7Y</PKey><PID>00359-OEM-8703415-43470</PID><PIDType>3</PIDType><SID>S-1-5-21-3818856452-4041124802-489565676</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1602   </Version><SMBIOSVersion major="2" minor="6"/><Date>20101216000000.000000+000</Date></BIOS><HWID>27643207018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-034-143470-02-1033-7600.0000-0832011
Installation ID: 006316148313430292410791795980586754798410684716968986
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: XKV7Y
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 6/29/2014 11:25:43 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:4:2014 23:12
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAIAAAABAAEAAwABAAAAAgABAAEAln3OW3cW9hjouy5I7CRo1ooXruM4ATKddlY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            121610        APIC0957
  FACP            121610        FACP0957
  HPET            121610        OEMHPET 
  MCFG            121610        OEMMCFG 
  OEMB            121610        OEMB0957
  OSFR            121610        OEMOSFR 
  SSDT            DpgPmm        CpuPm

 

[NoelDP]

Odd - I'm not seeing the errors that I'd expect to see.

Perhaps a look at the Event Logs may show something...

Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.

 

[Slartybart]

Primos868,

Could you edit post# 10, select all of the text in the edit window and press the # icon on the posting menu?
Then press the save button

This will put the text in a box that has scroll bars and make the thread a little easier to read (it won't be wide)

Thanks

 

[Slartybart]

Thanks for the feedback re: Date & Time / Ms Fixit.

Do you have a proxy set?

Please follow this tutorial to provide the current operating environment of your machine.
http://www.sevenforums.com/tutorials/311593-speccy-publish-snapshot-your-system-specs.html​

What Anti-virus program is installed?

The on-demand malware scanner below is very good at detecting things other AV products might miss. This is a scan only, it does not remove anything at this stage.

Download the Farbar Recovery Scan Tool (FRST) Click here

1. Select the version that applies to your system: 32-bit OR 64-bit
   .
2. Click the Save button
   Default save location is your Downloads folder
   :note: If the SmartFilter bar is presented, click the Actions button and click Don't Run (saves FRST but does not run it)
   .
3. Double-click FRST or FRST64 to launch the utility
   :info: FRST is the 32-bit version / FRST64 is the 64-bit version
   • Click the Yes button to confirm UAC
     .
   • Click the Yes button on the Warranty disclaimer window.
     .
   • Tick [[FONT=Webdings, serif]a[/FONT]] all Whitelist checkboxes
     .
   • Tick [[FONT=Webdings, serif]a[/FONT]] Addition.txt in the Optional scan list
     .
4. Click the Scan button to begin scanning.
   .
5. FRST creates two logs when the scan has finished, they are located in the same folder where FRST was launched
   • FRST.txt and
   • Addition.txt
   • Attach both logs to a post on your thread and a SevenForums member will analyze the output.
     See: http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Thanks

 

[NoelDP]

psst, Bear Bart ...

Browser Data-->
Proxy settings: N/A

 

[Slartybart]

Arc does that to me too, he says "It's not magic if you know where to look" .... oh the shame, the shame!

 

[Primos868]

NoelDP - Odd has definately described this problem to date

Logs attached. As a note, I had to choose Action > Save All Events As to get the logs saved. Let me know if it didn't come out correct.

 

[Primos868]

Slartybart

Post 10 edited

No proxy

I don't use an active antivirus outside of Microsoft Security Essentials (which has been disabled as I was working on this) but do run regular Trend Micro security scans. I have run quite a few differant registry checkers, antivirus, spyware, and malware checkers recently, as well as my companies corporate antivirus on the machine as I originally thought that could be the issue. I'd rather not post the entirety of the files you requested, as there's some information in these files my company would prefer not be posted. Is there a specific section, or item you are looking for?

 

[Slartybart]

Thanks Primos

You might want to re-enable MSE. It's relatively light weight and not know to cause issues. I just want to stress that you should only have ONE real time AV program running. On-demand scanners are usually ok with most real time AV products.

Registry checkers? Did you clean any registry entries?

I understand the company restrictions, but I would need to look at the whole picture, go back and forth comparing data. It is near impossible to select the portions of data that will identify the cause without knowing the cause.

It's beyond the scope of forum troubleshooting to walk members through a Farbar log. It takes me a long time to determine that the log is clean or that I need to ask for more experienced help to eradicate malware discovered.

Without data to analyze, I'll step out of the thread. You're in good hands with Noel, he knows this stuff.

Bill
.

 

[Primos868]

Slartybart - I'll turn MSE back on. I know I should have antivirus, just never seem to get around too it. (is it bad that one of my work responsibilities is to clean malware from user computers but don't have any antivirus myself )

The registry checkers didn't come back with anything too out of the ordinary. Nothing that I acted upon anyways.

I'll dig through the Farbar logs. Haven't used the tool before, but always good to have another notch on the belt.

I appreciate all the help you've provided.

 

[Slartybart]

There are repeated events regarding your hosts file.

This might be due to disk corruption, try checking your C:\ drive
See: http://www.sevenforums.com/tutorials/433-disk-check.html
Follow OPTION ONE
steps 1-4, (the type of scan you should run is shown in the image under step 4, and is described in step 7)
and
steps 9-11

Your C:\ drive will be in use, so schedule the disk check and restart.

See: http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html
that describes how to read the Disk Check evernts

---

If the disk is ok, the host file might be corrupt or have the wrong security descriptor
This MS fixit might help - it resets the hosts file to default.
How can I reset the Hosts file back to the default?

Bill
.