Windows Update is not functioning (Code 8007370A)

[Alotty]

Hello,

I'm new around here, yet I hope you're willing to help me anyway.

Last year I ran into a problem which involved a group of Windows updates not installing correctly; some of them would fail outright and others would at first glance install correctly but reappear (in the list of scheduled updates) upon restarting the PC. Over time the trouble with Windows Update intensified; my list of installed updates started showing up as empty, updates started failing more often when trying to install them, and nowadays I can no longer even search for updates. I've tried numerous methods to resolve the issues, but none of them have worked thus far.

I'll just go by the instructions posted here one by one:

1. I've tried several times to use the System Update Readiness Tool and although each time it seemed to have installed itself correctly, it has yet to fix the problems I'm having with Windows Update.

2. I am unable to normally use sfc /scannow, whenever I try do it in normal mode I get the message that the requested application can not be started. I have managed to use sfc /scannow while running in safe mode, it started up as it is supposed, it found corrupt files, it fixed several of said files, but unfortunately Windows Update remains broken.

(2. Addendum: A short time ago, while searching on the internet for a solution, I came across several posts which suggested that an inability to use sfc /scannow (while running in normal mode) could indicate a failing harddrive. While I didn't seem to be suffering most of the problems commonly found with bad/failing HDDs, I decided to run chkdsk anyway. I scheduled a full disk check ("chkdsk /f /r C:") and although it took quite a while, it found no bad sectors and it did not fix Windows Update.)

3. The error code I'm getting when trying to search for updates is "Code 8007370A - An unknown error occurred in Windows Update".

4. I'll will post my log collection below.

Just as a heads-up: first off, I'm Dutch so any error messages I wrote down will be translated from Dutch to English; secondly, as it is getting quite late here I might not be able to read your message in time.


I really hope you're able to help me out here and I thank you for any time you invest in assisting me.

 

[torchwood]

Hi Alotty,
Have you installed another language pack or removed/replaced the original one.
could you copy/post your windowsUpdate log. (only need 1 days entries)

Roy

 

[Alotty]

Hey,
The entries of a full day wouldn't fit in a single post, so I copied the entries to a new notepad file and attached it to this post. I am not entirely certain about the language packs, I think its always been in Dutch, although I may have installed a Korean language pack in order to support certain programs; is there any way for me to check this?

 

[torchwood]

Hi Alotty,
Only 1 language allowed on Home premium, and Korean language packs are run on different paramaters, which is why this error is possibly being generated; from you CBS log
Error CSI 00000009 (F) Unable to parse identity version: [l:28{14}]"6.17601.17514"

In theory MS does not offer language packs to home premium users.
How did you install it Vistalator??
You can check here, (see screenshot)

can you also run this tool, copy/paste the results

http://go.microsoft.com/fwlink/?LinkID=52012

Uninstall the Korean language pack/program, it might just correct itself.

Roy

 

[Alotty]

Hey Roy,

It seems I might have uninstalled the Korean language pack some time ago. I did find something else among the Language packs however.

I think the "Verenigde Staten (Internationaal)" (meaning United States - International) might belong there, though I'm uncertain as to the Japanese language option. Should I try to remove it via the same menu?

 

[Alotty]

I have removed the Japanese language option, it does not seem to have had an effect.

Edit: I forgot about the MGADiag file.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-X3W7K-TV7MH-D2MXB
Windows Product Key Hash: taOAD7nAKA9K4vMiVXNJKQyn1zw=
Windows Product ID: 00359-OEM-8703505-98989
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {F20BCC1F-F494-48BC-ADFE-2E92F727BB90}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150427-0707
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: N/A, hr=0x80070002
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F20BCC1F-F494-48BC-ADFE-2E92F727BB90}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-D2MXB</PKey><PID>00359-OEM-8703505-98989</PID><PIDType>3</PIDType><SID>S-1-5-21-559876803-3838849406-1593329752</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1503</Version><SMBIOSVersion major="2" minor="6"/><Date>20110310000000.000000+000</Date></BIOS><HWID>639B3007018400FE</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Versie van Software Licensing-service: 6.1.7601.17514

Naam: Windows(R) 7, HomePremium edition
Beschrijving: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activerings-id: 586bc076-c93d-429a-afe5-a69fbc644e88
Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f
Uitgebreide PID: 00359-00174-035-098989-02-1043-7601.0000-2432011
Installatie-id011324909176989696115290319011412530194254915863626991
URL van processorcertificaat: SpcService Web Service
URL van computercertificaat: RacService Web Service
URL van gebruikte licentie: UseLicenseService Web Service
URL van productcodecertificaat: PkcService Web Service
Gedeeltelijke productcode: D2MXB
Licentiestatus: licentie
Resterend aantal nieuwe Windows-activeringen: 3
Vertrouwde tijd: 7-7-2016 18:43:34

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:3:2016 12:44
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEAAgABAAEAAQADAAAAAwABAAEAln3Sh0qKGl186U40juMOpwpDvOL9Qyb6DBaAzy5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
SSDT AMICPU PROC

 

[torchwood]

Hi Alotty,
Right there gone, NO others i hope
can you run SURT again
REBOOT,

Then run sfc /scannow.

Post the results of the surt (checksur) report its in the CBS folder, hopefully now it has repaired these errors

hearts_31bf3856ad364e35_6.1.7600.1*385_none_4ffeefd67d89d45b.manifest amd64_microsoft-windows-s..l-inboxgames- * = WRONG SYMBOL should be a 6

There are 8 of these
winsxs\manifests\amd64_microsoft-windows-snmp-winsnmp-api_31bf3856ad364e35_6.1.7601.17514_none_3e73280d941fcaf.manifest
winsxs\manifests\amd64_microsoft-windows-s..iuminboxgames-chess_31bf3856ad34e35_6.1.7600.16385_none_d0c99374981840d5.manifest
winsxs\manifests\amd64_microsoft-windows-s..l-inboxgames-hearts_31bf3856ad364e35_6.1.7600.1385_none_4ffeefd67d89d45b.manifest
winsxs\manifests\amd64_microsoft-windows-s..inboxgames-freecell_31bf3856ad364e35_6.1.7600.16385_none_b466b741b68bd2<a.manifest
winsxs\manifests\amd64_microsoft-windows-s..oxgames-purbleplace_31bf3856ad364e35_6.1.7600.16385_nonp_622070221822eb39.manifest
winsxs\manifests\amd64_microsoft-windows-cdosys.resources_31bf3856ad364e35_6.1.7601:17514_en-us_be70d05ad88f9345.manifest
winsxs\manifests\amd64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7601.17 14_none_3471a890d8284f57.manifest
winsxs\manifests\amd64_microsoft-windows-s..nboxgames-cardgames_31bf3856ad364e35_6.1.7600.1385_none_9888c15ccd6f74c7.manifest

Roy

 

[Alotty]

You mean running sfc /scannow in safe mode, right?

 

[torchwood]

Both in normal mode please.

Roy

 

[Alotty]

As I stated in the original post, I am unable to run sfc in normal mode. Whenever I try to run it it tells me that the requested application can not be started.

 

[torchwood]

OOOOH Silly me,
IN that case please run SURT FIRST,
REBOOT
Then try Normal mode for SFC, if not safe mode.

Roy

 

[Alotty]

Unfortunately I just found out that I am no longer able to run sfc in safe mode. It gives me the same error message I was getting while running it in normal mode.

I have attached both of the CheckSUR logs.

 

[torchwood]

Hi Alotty,
SURT is still reporting a Korean identity in the Games section
Can you go
Control panel > Program & features >> turn features on/off (top left of GUI) a smaller window will open, takes a couple mins to populate
Uncheck Games

REBOOT
re run surt again

Now the other errors can you run this tool, save it to your desktop DO NOT DELETE IT YET
http://www.sysnative.com/niemiro/apps/SFCFix.exe

1. Work through any on-screen prompts and then await completion (runtime is approximately 15 minutes).
2. Once it has finished, if there are any unrepaired corruptions (the tool will notify you if it has succeeded in repairing all corruptions if they're simple in which case we're no longer needed) or unresolved problems with your computer, you need to post us the complete logfile which opens on exit. Simply copy (Ctrl-A, Ctrl-C) and paste (Ctrl-V) the entire logfile

ROY

ATTACHMENTS ARE FOR NEXT POST DO NOT DO ANYTHING WITH THEM

 

[Alotty]

Hey roy,

I do not know why but the window that is supposed to allow you to turn features on or off is empty.

Should I go on with the rest of the steps in your post?

Edit: Ahem, I went ahead with the SFCFix.exe file you posted; here are the results.

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-07-08 00:52:23.278
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
WARNING: Unicode Registry Corruption Detected: HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-s..inboxgames-freecell_31bf3856ad364e35_6.1.7600.16385_none_b466b741b68bd2<a
WARNING: Unicode Registry Corruption Detected: HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-s..iuminboxgames-chess_31bf3856ad34e35_6.1.7600.16385_none_d0c99374981840d5
WARNING: Unicode Registry Corruption Detected: HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-s..l-inboxgames-hearts_31bf3856ad364e35_6.1.7600.1385_none_4ffeefd67d89d45b
WARNING: Unicode Registry Corruption Detected: HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-s..nboxgames-cardgames_31bf3856ad364e35_6.1.7600.1385_none_9888c15ccd6f74c7
WARNING: Unicode Registry Corruption Detected: HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-snmp-winsnmp-api_31bf3856ad364e35_6.1.7601.17514_none_3e73280d941fcaf
FAILED: Could not repair missing store directory C:\Windows\winsxs\amd64_microsoft-windows-cdosys.resources_31bf3856ad364e35_6.1.7601:17514_en-us_be70d05ad88f9345 with error code 0x10B.




SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 1
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 1
SURT total detected corruption count: 22
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-07-08 00:55:57.412
----------------------EOF-----------------------

 

[torchwood]

Hi Alotty,
Not yet
Can you follow this tutorial
http://www.sevenforums.com/tutorials/42496-games-explorer-folder-delete-game.html

chess_31bf3856ad34e35_6.1.7600.16385_none_d0c99374981840d5
hearts_31bf3856ad364e35_6.1.7600.1385_none_4ffeefd67d89d45b
freecell_31bf3856ad364e35_6.1.7600.16385_none_b466b741b68bd2<a
purbleplace_31bf3856ad364e35_6.1.7600.16385_nonp_622070221822eb39

remove any version in your case its possible there are duplicates

Back tomorrow

Is your computer time correct?

Roy

 

[Alotty]

I followed the tutorial you posted and the 4 games listed have disappeared from the Games folder. While going Step 4 of the tutorial I didn't find any subkeys related to said games.

I believe my computer time is correct. It says it's being automatically synchronized with time.windows.com.

Edit1: Should I also remove the Card Games?
Edit2: Added log of Checksur after removing the 4 games.

 

[Alotty]

By the way, should I delete the corrupted registry keys listed here?

 

[torchwood]

Hi Alotty,
the results from the SFCFix tool are not very encouraging.
The corruption is deeper rooted than i had hoped,
Quite possibly caused by malware, have you recently been infected?

As your install is sytem builder i assume you still have the original installation discs, i suspect that the only way to repair your comp is either

System repair or
IF you were infected a clean re-install .

Please can you confirm whether or not if you were infected.
links for the above options

http://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R

http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html


Roy

 

[Alotty]

Hey Roy,

I don't think I've been infected recently. After I started having problems I ran multiple scans with my Antivirus and with MalwareBytes anti-malware. Neither of the two seemed to find any serious threat.

 

[torchwood]

Hi Alotty,
Have sent you a private message.

Reply as you see fit.


Roy