Windows Update Not Working after NEW SSD install (Win7)...

[jcdugger]

Installed new SSD on a Dell Vostro laptop. Installed Win7 Pro 64-bit on it...no issues during install. Connectivity is no problem, am able to get to all web sites. When I try to do Windows Update, though, it sits on "Checking for Updates" forever, never moves from that. I tried Microsoft's FixIt program and it comes back with an error...

Windows Update error 0x80070005 (2016-07-28-T-12_33_39P) -- Not Fixed.

I Googled the 0x80070005 error and tried every suggestion somebody had. Still no fix.

Any ideas what I can look for? Again, brand new drive. SFC comes back with no errors. Has connectivity.


JD

 

[torchwood]

Hi JC,
thats an Access Denied error, can you run this tool, copy/paste the output.
http://go.microsoft.com/fwlink/?LinkID=52012

Roy

 

[jcdugger]

Thank you so much for helping!! Here is the info you requested...


Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->



Validation Code: 0

Cached Online Validation Code: N/A, hr = 0xc004f012

Windows Product Key: *****-*****-788W3-H689G-6P6GT

Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=

Windows Product ID: 00371-OEM-8992671-00008

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.1.7601.2.00010100.1.0.048

ID: {1AF10146-0536-4283-9884-859AD09611C0}(1)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows 7 Professional

Architecture: 0x00000009

Build lab: 7601.win7sp1_gdr.151019-1254

TTS Error:

Validation Diagnostic:

Resolution Status: N/A



Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002



Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002



OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002



OGA Data-->

Office Status: 109 N/A

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics:025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3



Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files\InternetExplorer\iexplore.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safeisabled

Allow scripting of Internet Explorer Webbrowser controlisabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting:Allowed



File Scan Data-->

File Mismatch: C:\windows\system32\wat\watadminsvc.exe[Hr =0x80070003]

File Mismatch: C:\windows\system32\wat\npwatweb.dll[Hr =0x80070003]

File Mismatch: C:\windows\system32\wat\watux.exe[Hr =0x80070003]

File Mismatch: C:\windows\system32\wat\watweb.dll[Hr =0x80070003]



Other data-->

Office Details:<GenuineResults><MachineData><UGUID>{1AF10146-0536-4283-9884-859AD09611C0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-2742419539-772823873-2317863410</SID><SYSTEM><Manufacturer>HP</Manufacturer><Model>HPEliteBook 840G3</Model></SYSTEM><BIOS><Manufacturer>HP</Manufacturer><Version>N75Ver. 01.05</Version><SMBIOSVersion major="2"minor="7"/><Date>20160322000000.000000+000</Date></BIOS><HWID>81C80D00018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>EasternStandard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>



Spsys.log Content: 0x80070002



Licensing Data-->

Software licensing service version: 6.1.7601.17514



Name: Windows(R) 7, Professional edition

Description: Windows Operating System - Windows(R) 7,OEM_SLP channel

Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764

Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

Extended PID:00371-00178-926-700008-02-1033-7601.0000-1782016

Installation ID:020880189235113466670583165810124206121342282743497734

Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

Partial Product Key: 6P6GT

License Status: Licensed

Remaining Windows rearm count: 0

Trusted time: 7/29/2016 2:55:31 PM



Windows Activation Technologies-->

HrOffline: 0x00000000

HrOnline: N/A

HealthStatus: 0x0000000000000000

Event Time Stamp: N/A

ActiveX: Not Registered - 0x80040154

Admin Service: Not Registered - 0x80040154

HealthStatus Bitmask Output:





HWID Data-->

HWID Hash Current:LgAAAAAAAQABAAEAAAABAAAABAABAAEAln2iYnZwypfwvuqTjr+8iBr4CiG2Og==



OEM Activation 1.0 Data-->

N/A



OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes

Windows marker version: 0x20001

OEMID and OEMTableID Consistent: yes

BIOS Information:

ACPI TableName OEMIDValue OEMTableID Value

APIC HPQOEM 8079

FACP HPQOEM SLIC-BPC

HPET HPQOEM 8079

MCFG HPQOEM 8079

SSDT HP ShmTable

TCPA HPQOEM EDK2

SSDT HP ShmTable

UEFI HPQOEM EDK2

SSDT HP ShmTable

SSDT HP ShmTable

MSDM HPQOEM SLIC-BPC

SLIC HPQOEM SLIC-BPC

SSDT HP ShmTable

SSDT HP ShmTable

SSDT HP ShmTable

SSDT HP ShmTable

SSDT HP ShmTable

NHLT INTEL EDK2

ASF! HPQOEM UYA

FPDT HPQOEM EDK2

BGRT HPQOEM EDK2

SSDT HP ShmTable

 

[torchwood]

Hi JC,
looks like your not registered,
The report is showing file mismatches and ActiveX is not registered.
Please run the standalone KB971033.
It will clear the errors and you should be good to go.

Roy

 

[jcdugger]

PS - I swapped the hard drive out of the Vostro and into a HP EliteBook. Tried again, same issues. That would make me think it has something to do with my location, correct? But other laptops work so I'm lost. Thanks again!

JD

 

[torchwood]

Did you download and run that KB??? if not use this link
http://go.microsoft.com/fwlink/?LinkID=152411
From what you've just said thats Standard MS proceedure.
WHEN you've D/L and run it re run the report, those errors gone??

Roy

 

[jcdugger]

Ok, I am trying. It seems to be stuck on "Searching for updates on this computer." Thank you very much!

JD

 

[Layback Bear]

I'm confused. Please help my 3 brain cells to understand.

The bios states

Model>HPEliteBook

Post #1 states this.

Installed new SSD on a Dell Vostro laptop. Installed Win7 Pro 64-bit on it...no issues during install.

A Dell Vostro laptop and a HPEliteBook are two different computers.