Windows Updates won't install (again)

[seanysean]

Hi,

I really hate this. Once again there are Windows updates that won't install on my system. I clicked the install button, left my machine for 4 hours and when I returned is was still chugging at 0% of the install. The most annoying thing is that my machine will try to install them when I shut down and will never shut down.

How can I either resolve this or prevent my machine from trying to install at shut down?

Many thanks.

SJ.

 

[torchwood]

Hi Sean,
Did you ever get SP1 to install?
You never came back!

please run this tool, copy/paste the output.
http://go.microsoft.com/fwlink/?LinkID=52012

Roy

 

[seanysean]

Hi,

I ran this and just got pages of text that doesn't mean very much to me. Was there a specific part you need to know about?

Thanks.

SJ.

 

[torchwood]

all of it

Roy

 

[seanysean]

Here it is:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-48M6Q-FWRYT-4M98G
Windows Product Key Hash: TbvRAwJLYUF4IQ3tXT6AfQRnz9o=
Windows Product ID: 00426-292-6381145-85609
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {2917AB89-E94D-4CF6-A41D-BBA1FFE69261}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150928-1507
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2917AB89-E94D-4CF6-A41D-BBA1FFE69261}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4M98G</PKey><PID>00426-292-6381145-85609</PID><PIDType>5</PIDType><SID>S-1-5-21-686539876-3900724936-788810289</SID><SYSTEM><Manufacturer>ASUSTeK COMPUTER INC.</Manufacturer><Model>Z9PE-D8 WS</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0405</Version><SMBIOSVersion major="2" minor="7"/><Date>20120319000000.000000+000</Date></BIOS><HWID>007E3707018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-292-638114-00-2057-7600.0000-2832015
Installation ID: 010841785605612554364086030386801371186356300324618724
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 4M98G
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 07/08/2016 20:17:19

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:23:2016 00:38
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEAwiJuuxXeeDSYJlJlyo7krhrmsnI0IQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
SRAT A M I AMI SRAT
HPET ALASKA A M I
MCFG ALASKA OEMMCFG.
SLIT A M I AMI SLIT
SSDT INTEL CpuPm
EINJ AMI AMI EINJ
ERST AMIER AMI ERST
HEST AMI AMI HEST
BERT AMI AMI BERT
BGRT ALASKA A M I

 

[torchwood]

Hi Sean,
NO problem there, (i also see SP1).
Can you copy/paste from
C>> windows >> windowsUpdate
just the last day's entries.
and run this tool copy/paste the results
http://www.sysnative.com/niemiro/apps/SFCFix.exe

Roy

 

[seanysean]

Hi,

Many thanks for your help.

Here's the result of the SFCFix:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-08-07 23:32:39.522
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-08-07 23:47:56.956
----------------------EOF-----------------------

There's tons of info in the windowsUpdate log so I made a word doc of just todays (going by date). I'll attach it.

Thanks again.

SJ.

 

[torchwood]

Hi Sean,
For some reason Bitdefender, your AV, is appearing in that log, IT SHOULD NOT
I would like you to do the following
Turn OFF Device Updates, see screenshot
Uninstall Bitdefender
REBOOT
run this tool, from an elevated command mode
http://www.sevenforums.com/attachme...ws-update-reset-reset_windows_update_full.bat
run the WindowsUpdate troubleshooter
REBOOT

Update.

Roy

 

[SoftwareKeepcom]

Windows Update Fix

Hi Sean,

Usual Windows update fix includes resetting Winupdate components which includes renaming catroot2 and softwaredistro then clearing the cache, tempfiles. This usually works for Windows xp, vista and 7. You could try running these batch files in Admin, reboot and try the update.

View attachment rencatroot2.bat

View attachment resetwinupdate.bat