Won't do a restart.

[Wally in Calgar]

Newbie here -- just need a little help -- TIA --

My system is fine but it won't do a restart -- I have to hold the power off button and then push start.
Thanks Wally.

 

[Ztruker]

What happens when you try to restart or shutdown from the Start button?

Try running sfc.

Click Start, type command.
Right click on Command Prompt at the top and select Run as Administrator.
Type sfc /scannow and press Enter
Let it run to completion.
See if the problem is fixed.

 

[Wally in Calgar]

What happens when you try to restart or shutdown from the Start button?

Try running sfc.

Click Start, type command.
Right click on Command Prompt at the top and select Run as Administrator.
Type sfc /scannow and press Enter
Let it run to completion.
See if the problem is fixed.

Thanks for the reply -- did the scan and no problems.

 

[Sir George]

Newbie here -- just need a little help -- TIA --

My system is fine but it won't do a restart -- I have to hold the power off button and then push start.
Thanks Wally.

What you are experiencing is sometimes caused by a program in the TSR state. Try starting the system in Safe Mode and see if it corrects the problem; if so, add back startup items one at a time to find the culprit. See link below for starting in Safe Mode;

http://www.sevenforums.com/tutorials/69585-safe-mode.html

HTH

 

[Wally in Calgar]

Thanks George -- Tried the safe mode and it still doesn't restart.

 

[badger906]

go into control panel and under power settings on the left hand side it should say "change power button" or similar. check that the reset button is set to do its job as well as shutdown button.

 

[Wally in Calgar]

power

Thanks Badger -- I couldn't find any Reset button --

 

[gregrocker]

When you press the Power button once does it shut down normally?

Please post back a screenshot of Disk Management - Post a Screen Capture Image.

Then go over your system thoroughly with Troubleshooting Steps for Windows 7

 

[Wally in Calgar]

Please post back a screenshot of Disk Management - Post a Screen Capture Image.

Then go over your system thoroughly with Troubleshooting Steps for Windows 7

Thanks -- Here it is --



Cheers Wally.

 

[gregrocker]

Only the partition booting an OS should be marked Active, so K should not be marked Active. What is it exactly? It appears as an internal drive but is labeled External. That drive looks like it had Win7 installed upon it at one time with the System Reserved partition deleted, so it may have stray boot code which is interfering.

Mark K Inactive and do a few reboots. Partition - Mark as Inactive - Windows 7 Forums

If this doesn't resolve the restart issue, then power down to unplug DISK2 to test if it is actually blocking reboots. If so move its data off to wipe with Diskpart Clean Command to clean off the boot code, repartition in Disk Mgmt.

 

[Wally in Calgar]

Only the partition booting an OS should be marked Active, so K should not be marked Active. What is it exactly? It appears as an internal drive but is labeled External. That drive looks like it had Win7 installed upon it at one time with the System Reserved partition deleted, so it may have stray boot code which is interfering.

Mark K Inactive and do a few reboots. Partition - Mark as Inactive - Windows 7 Forums

If this doesn't resolve the restart issue, then power down to unplug DISK2 to test if it is actually blocking reboots. If so move its data off to wipe with Diskpart Clean Command to clean off the boot code, repartition in Disk Mgmt.

K is a ext backup drive and should not be marked active as you say. That said I unplugged it and the comp still won't restart unless I do it with the power button.

 

[gregrocker]

When you press the Power button once (not hold it) does it Shut down?

How about the Shut Down button in Start Menu?

 

[Wally in Calgar]

When you press the Power button once (not hold it) does it Shut down?

How about the Shut Down button in Start Menu?

Yes they both work fine. If I hit Restart in the start menu it will shut down my screen and programs but the comp will sit there with the power light still on and the fans running. Then I have to hold the power button to get it to Shut down completely. Then I have to push the power button again to get it to start. It' a minor inconvenience but I would like to try and fix it. Thanks for your time and efforts on this.

 

[Jacee]

Have you tried running a startup repair?
Do you have Windows updates set to Automatic?

 

[gregrocker]

Startup Repair

Automatically deliver drivers via Windows Update (Step 3) then run all Important and Optional Windows Updates.

 

[Wally in Calgar]

Startup Repair

Automatically deliver drivers via Windows Update (Step 3) then run all Important and Optional Windows Updates.

OK --I did a startup repair and set Updates to Auto -- it was set to notify me before installing. There was nothing wrong in startup and nothing has changed -- it still won't restart. It did restart for the Win7 disc when it was asked to.

 

[gregrocker]

I've had to reinstall before with
This problem.

Try resetting BIOS to defaults after taking note of SATA setting. Should be AHCI.

Do you have a spare HD to do a test install with others unplugged?