Windows 7: Cannot update Win 7 .Cannot install win update software !

NoelDP · 26 Nov 2013

Here's the last few lines from your CBS.log file

Code:

2013-11-26 21:36:41, Info                  CSI    0000001e [SR] Beginning Verify and Repair transaction
2013-11-26 21:36:44, Error                 CSI    0000001f (F) c0000103 [Error,Facility=(system),Code=259 (0x0103)] #631210# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile(flags = 0, handle = {provider=@0x34aca0, handle=0}, da = (SYNCHRONIZE), oa = @0x8cc4e8->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[39]"\SystemRoot\WinSxS\Temp\PendingRenames\"; a:(OBJ_CASE_INSENSITIVE)}, iosb = @0x8cc520, as = (null), fa = (FILE_ATTRIBUTE_DIRECTORY), sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN_IF, co = (FILE_DIRECTORY_FILE|FILE_SYNCHRONOUS_IO_NONALERT|0x00004000), eab = NULL, eal = 0, disp = (null))
[gle=0xd0000103]
2013-11-26 21:36:44, Error                 CSI    00000020@2013/11/26:10:36:44.764 (F) d:\w7rtm\base\wcp\sil\merged\ntu\ntsystem.cpp(2062): Error c0000103 [Error,Facility=(system),Code=259 (0x0103)] originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile expression: (null)
[gle=0x80004005]
2013-11-26 21:36:44, Error                 CSI    00000021 (F) c0000103 [Error,Facility=(system),Code=259 (0x0103)] #631207# from Windows::Rtl::SystemImplementation::CFile_IRtlFileTearoff::SetContents(file = [l:104{52}]"\SystemRoot\WinSxS\FileMaps\_0000000000000000.cdf-ms", flags = 0, contents = {l:556 b:50636d480100000000000000d36fd1205ed0487611000000880000000c0000005400000000000000000000000100000084000000000000000000000003000000ffffffffff1b352825d55541acb06e7c64c725d80500000006000000080000000d0000000f00000007000000090000000e0000000a0000000c0000000b000000...})[gle=0xd0000103]
2013-11-26 21:36:44, Error                 CSI    00000022 (F) c0000103 [Error,Facility=(system),Code=259 (0x0103)] #631201# from CFileMapContext::AddFileMapping(...)[gle=0xd0000103]
2013-11-26 21:36:44, Error                 CSI    00000023 (F) c0000103 [Error,Facility=(system),Code=259 (0x0103)] #631161# from CFileInstaller::CommitChanges(...)[gle=0xd0000103]
2013-11-26 21:36:44, Error                 CSI    00000024 (F) c0000103 [Error,Facility=(system),Code=259 (0x0103)] #631160# from PrimitiveInstaller::CCoordinator::FinalizeChanges(...)[gle=0xd0000103]

Please run the following commands

DIR %SystemRoot%\WinSxS\Temp\PendingRenames
ICACLS %SystemRoot%\WinSxS\Temp\PendingRenames
ATTRIB %SystemRoot%\WinSxS\Temp\PendingRenames

and post the output.

Here are some instructions to make life easier

1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

NICK1000 · 27 Nov 2013

Noel
Here is the result from the above commands

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Nick>
C:\Users\Nick>DIR %SystemRoot%\WinSxS\Temp\PendingRenames
Volume in drive C has no label.
Volume Serial Number is CC6A-5FF0

Directory of C:\Windows\WinSxS\Temp

22/10/2012 04:57 PM 0 PendingRenames
1 File(s) 0 bytes
0 Dir(s) 99,978,043,392 bytes free

C:\Users\Nick>ICACLS %SystemRoot%\WinSxS\Temp\PendingRenames
C:\Windows\WinSxS\Temp\PendingRenames NT SERVICE\TrustedInstaller

OI)(CI)(F)
BUILTIN\Administrators

OI)(CI)(RX)
NT AUTHORITY\SYSTEM

OI)(CI)(RX)
BUILTIN\Users

OI)(CI)(RX)

Successfully processed 1 files; Failed processing 0 files

C:\Users\Nick>ATTRIB %SystemRoot%\WinSxS\Temp\PendingRenames
C:\Windows\WinSxS\Temp\PendingRenames

C:\Users\Nick>

NoelDP · 27 Nov 2013

Hmm - PendingRenames is supposed to be a folder, not a file!
Please open an Elevated Command Prompt, and run the following commands.

Code:

 
 DEL %SystemRoot%\WinSxS\Temp\PendingRenames
 MD %SystemRoot%\WinSxS\Temp\PendingRenames
 ICACLS %SystemRoot%\WinSxS\Temp\PendingRenames /grant TrustedInstaller:(OI)(CI)(F) SYSTEM:(OI)(CI)(RX) Users:(OI)(CI)(RX) 
  
 .

post the results, then reboot twice (with at least 20 minutes between reboots).

Run another SFC /SCANNOW, and post the new CBS folder

NICK1000 · 27 Nov 2013

Noel
when i click "Run as administrator " I do not get the following window

Is this correct

NICK1000 · 27 Nov 2013

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Nick> DEL %SystemRoot%\WinSxS\Temp\PendingRenames
C:\Windows\WinSxS\Temp\PendingRenames
Access is denied.

C:\Users\Nick> MD %SystemRoot%\WinSxS\Temp\PendingRenames
A subdirectory or file C:\Windows\WinSxS\Temp\PendingRenames already exists.

C:\Users\Nick> ICACLS %SystemRoot%\WinSxS\Temp\PendingRenames /grant TrustedInst
aller

OI)(CI)(F) SYSTEM

OI)(CI)(RX) Users

OI)(CI)(RX)
TrustedInstaller: No mapping between account names and security IDs was done.
Successfully processed 0 files; Failed processing 1 files

C:\Users\Nick>
C:\Users\Nick> .

NoelDP · 27 Nov 2013

OK - I goofed

Yes the pop-up is expected and you should answer Yes to it - if it doesn't appear then you would seen to be running with UAC disabled.

Here's the proper commands....

Code:

 
 TAKEOWN /F %SystemRoot%\WinSxS\Temp\PendingRenames
ICACLS %SystemRoot%\WinSxS\Temp\PendingRenames /grant Administrators:(F)
 DEL %SystemRoot%\WinSxS\Temp\PendingRenames
MD %SystemRoot%\WinSxS\Temp\PendingRenames
ICACLS %SystemRoot%\WinSxS\Temp\PendingRenames /grant TrustedInstaller:(OI)(CI)(F) SYSTEM:(OI)(CI)(RX) Users:(OI)(CI)(RX) 
  
.

Try that and see if it works any better.

NICK1000 · 27 Nov 2013

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Nick> TAKEOWN /F %SystemRoot%\WinSxS\Temp\PendingRenames

SUCCESS: The file (or folder): "C:\Windows\WinSxS\Temp\PendingRenames" now owned
by user "Nicks-Laptop\Nick".

C:\Users\Nick>ICACLS %SystemRoot%\WinSxS\Temp\PendingRenames /grant Administrato
rs

F)
processed file: C:\Windows\WinSxS\Temp\PendingRenames
Successfully processed 1 files; Failed processing 0 files

C:\Users\Nick> DEL %SystemRoot%\WinSxS\Temp\PendingRenames

C:\Users\Nick>MD %SystemRoot%\WinSxS\Temp\PendingRenames
Access is denied.

C:\Users\Nick>ICACLS %SystemRoot%\WinSxS\Temp\PendingRenames /grant TrustedInsta
ller

OI)(CI)(F) SYSTEM

OI)(CI)(RX) Users

OI)(CI)(RX)
TrustedInstaller: No mapping between account names and security IDs was done.
Successfully processed 0 files; Failed processing 1 files

C:\Users\Nick>
C:\Users\Nick>.

NICK1000 · 27 Nov 2013

sfc scannow seems to be going ok. its past 15 %. Ill send results when done

NICK1000 · 27 Nov 2013

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Nick>SFC /SCANNOW

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Users\Nick>

NICK1000 · 27 Nov 2013

just ran W U again
Looks like it might work