Solved Windows Update cannot be started

sijon

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I have Windows 7 SP1. Since about two weeks ago Windows Update can no more be strarted. It just hangs and cannot be stopped. I have to reboot the computer. All updates have been installed up to about two weeks ago.
/sijon
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Home Premium 64bit
Antivirus
Avast
Browser
Firefox
Try using this method to fix your computer. The message you may get when you try & check for Updates is:

"Windows update cannot currently check for updates, because the service is not running, You may need to restart your computer".

This is exactly the message you get when the AuthCab has expired. Doing the following seems to fix it:

The date on the computer has to be reset & to do that follow this:

To reset the date on the computer Right Click on the Clock at bottom RH corner of the screen, select Change Date & Time Settings, when that opens click on the Internet Time tab, Then select Change Settings, then untick Synchronise with Internet Time Server, be sure to tick OK, then select the Date & Time tab, Then select Change Date & Time & set the date back to 3 Dec.

Then reboot the computer & then run Check for Updates in Windows Update, it should update to the 3 Dec. In some cases you may need to try an earlier date if the 2nd doesn't work.

Then reboot, reset Internet time Synch, change computer date to today's date, re run Check for Updates in Windows Update & it should check for Updates & came back with Windows is up to date, with the latest updates installed.

This method should retain all your Update History as well.



The reason for this procedure, is that Windows accesses an AuthCab during the start-up procedure that Authorises access to the Windows Update download site. This authorisation expired on 3 Dec for a lot of users & access get blocked to the Windows Update site.

By running the repair I listed above, resetting the computer date & rebooting provides access to Update site at which MS have now reset the expiry of that AuthCab which gets installed on your computer, so it can now download & install Updates. Of course it is then necessary to reset the date on the computer & re run Check for Updates to bring it completely up to date.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self built using existing case
OS
Windows 7 Home Premium 64 bit sp1
CPU
Intel i5 3570 3.4Ghz Ivy Bridge SKT 1155 quad core
Motherboard
Gigabyte Z77-HD3 SKT 1155 2xSata 3, 4x USB 3.0
Memory
G-Skill Rip Jaws 16Gb (8x2) DDR3 -1600 PC3 12800 CL 10 red
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Gigabyte NVIDIA GT610 1Gb DDR3 810/1200 PCI-E 2.0 Silent
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NVIDIA High Definition & Realtech High Definition Audio
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2 x Philips 226V4L 16:9 aspect ratio
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1920 x 1080 HD
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Samsung 840 Pro 256gb SSD, SATA 3.
Hitachi Touro Portable 1tb, USB 3.0 HDD used for image b/ups.
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Corsair VS450
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Codeng
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PSU fan & CPU fan
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Logitech
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Logitech Wireless trackball M570
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Wireless 3G. 3mg down & 550kb up.
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Bitdefender Internet Security 2020
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MS Office 2013 Pro. Davis weather station software. MGE Nova 600 avr UPS.
Ranger4, many thanks for your reply to my question! Your procedure fixed the problem all at once.
Will this authorisation expire again some time?

If automatic update is turned off in Windows Update, is it then necessary to update the Windows Update Agent manually?

Thank you and best regards
sijon
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Home Premium 64bit
Antivirus
Avast
Browser
Firefox
You are welcome & glad to hear it fixed the problem.

We should not have to worry about the authorisation expiring again, as it seems that MS just failed to keep up to date with the authorisations.

If you don't use Auto Updates, you should still keep Windows up to date by manually installing them. Of course you can hide the updates you don't want & install the rest. Running Windows Updates manually should keep the Update Agent up to date.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self built using existing case
OS
Windows 7 Home Premium 64 bit sp1
CPU
Intel i5 3570 3.4Ghz Ivy Bridge SKT 1155 quad core
Motherboard
Gigabyte Z77-HD3 SKT 1155 2xSata 3, 4x USB 3.0
Memory
G-Skill Rip Jaws 16Gb (8x2) DDR3 -1600 PC3 12800 CL 10 red
Graphics Card(s)
Gigabyte NVIDIA GT610 1Gb DDR3 810/1200 PCI-E 2.0 Silent
Sound Card
NVIDIA High Definition & Realtech High Definition Audio
Monitor(s) Displays
2 x Philips 226V4L 16:9 aspect ratio
Screen Resolution
1920 x 1080 HD
Hard Drives
Samsung 840 Pro 256gb SSD, SATA 3.
Hitachi Touro Portable 1tb, USB 3.0 HDD used for image b/ups.
PSU
Corsair VS450
Case
Codeng
Cooling
PSU fan & CPU fan
Keyboard
Logitech
Mouse
Logitech Wireless trackball M570
Internet Speed
Wireless 3G. 3mg down & 550kb up.
Antivirus
Bitdefender Internet Security 2020
Browser
Opera (Current Version) & Firefox
Other Info
MS Office 2013 Pro. Davis weather station software. MGE Nova 600 avr UPS.
I was having that problem also. I found this tip and it worked for me, at least for now. Thanks, Ranger.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
refurb in an HP/Compaq case
OS
Windows 7 Ultimate x64
CPU
1.86 GHz Intrel Core 2
Motherboard
HP 0A60h XU1
Memory
3 GB Dual Channel DDR2 @ 3.32 MHz
Graphics Card(s)
Intel Q965/Q963 Express chipset
Monitor(s) Displays
Dell CRT
Hard Drives
977GB Samsung HD 103 SI ATA
Case
HP Compaq DC5800
Mouse
wired optical
Antivirus
Microsoft Security Essentials, MalwareBytes, Spyware Blaster
Browser
Firefox 32-bit
You are welcome & thank you.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self built using existing case
OS
Windows 7 Home Premium 64 bit sp1
CPU
Intel i5 3570 3.4Ghz Ivy Bridge SKT 1155 quad core
Motherboard
Gigabyte Z77-HD3 SKT 1155 2xSata 3, 4x USB 3.0
Memory
G-Skill Rip Jaws 16Gb (8x2) DDR3 -1600 PC3 12800 CL 10 red
Graphics Card(s)
Gigabyte NVIDIA GT610 1Gb DDR3 810/1200 PCI-E 2.0 Silent
Sound Card
NVIDIA High Definition & Realtech High Definition Audio
Monitor(s) Displays
2 x Philips 226V4L 16:9 aspect ratio
Screen Resolution
1920 x 1080 HD
Hard Drives
Samsung 840 Pro 256gb SSD, SATA 3.
Hitachi Touro Portable 1tb, USB 3.0 HDD used for image b/ups.
PSU
Corsair VS450
Case
Codeng
Cooling
PSU fan & CPU fan
Keyboard
Logitech
Mouse
Logitech Wireless trackball M570
Internet Speed
Wireless 3G. 3mg down & 550kb up.
Antivirus
Bitdefender Internet Security 2020
Browser
Opera (Current Version) & Firefox
Other Info
MS Office 2013 Pro. Davis weather station software. MGE Nova 600 avr UPS.
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