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Windows 7: a problem with firefox

29 Jul 2016   #1
reble

windows 7 home 32 bit, I just changed back from 64 to 32bit
 
 
a problem with firefox

This is a HP Compaq Presario C700 laptop OS Win7 Home 32bit. I just last week changed out the laptop's HDD, the old one kick the bucket. Windows install and the other installs went fine. Wed night I was using Firefox, everything was fine. I fired up the laptop Thur morning and Firefox was been a bit slow at loading pages and so on. When I came home from my meeting Thur night and turned the laptop back on Firefox was slower then a snail in a foot race, then Firefox completly stalled out and shut down on it's own. I couldn't get Firefox to start up again without rebooting the laptop. I rebooted and Firefox worked for about 10 minutes slowly then Firefox froze again and shut down. I tried uninstalling Firefox and got the following message bellow in the screen capture. I had to go into safemode to del Firefox. But the cookies, history, bookmarks (bookmarks are backed up) weren't del. And were still in place when I reinstalled Firefox. At this point I don't know what to do. By the way I am typing this post on Internet Explorer. IE is working fine along with Windows and every other prog that I installed.

Steve




Attached Images
a problem with firefox-firefox-uninstall-error.jpg 
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29 Jul 2016   #2
reble

windows 7 home 32 bit, I just changed back from 64 to 32bit
 
 

Update I am now on my Samsung Galaxy tablet because Internet Explorer on the C700 laptop is doing the same thing as Firefox. Unless someone has some new ideas. Probably tonight I am going to whipe the HDD partition and start over again clean.

Steve
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29 Jul 2016   #3
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
 
 

Try using Firefox with no add-ons.
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29 Jul 2016   #4
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Have a read of this and click mozilla link in the post :

Emails lost in Firefox inbox

Alternative profile backup method:Waterfox update Profile deleted
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29 Jul 2016   #5
MoxieMomma

OEM Windows 7 Ult (x64) SP1
 
 

Hi,

In addition to the excellent advice already offered...

You wrote:
Quote:
I tried uninstalling Firefox and got the following message bellow in the screen capture. I had to go into safemode to del Firefox. But the cookies, history, bookmarks (bookmarks are backed up) weren't del. And were still in place when I reinstalled Firefox.
Your bookmarks, history, preferences, etc. are stored in your profile, not in the program.
So simply uninstalling Firefox itself will not necessarily remove those items.
Moreover, most problems with Firefox originate in the user's profile.

I agree with @Layback Bear's suggestion to try Firefox with add-ons disabled. This is called Mozilla Safe Mode (not to be confused with Windows Safe Mode). It's a temporary, non-destructive means to troubleshoot. If Safe Mode resolves the issue, then the problem is likely with a Firefox add-on or extension.

The following articles explain how to proceed logically through diagnostic steps, from "least invasive" to "most aggressive", starting with Mozilla Safe Mode:

Firefox - Standard Diagnostic

Firefox - Fix slowness, crashing, error messages, and other problems

>>It's a good idea to backup either your entire profile, or at least critical data (e.g. bookmarks) before undertaking major work, just in case.

Please let us know how it goes, so that we can all learn.

MM
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29 Jul 2016   #6
reble

windows 7 home 32 bit, I just changed back from 64 to 32bit
 
 

What about the fact that internet Explorer is doing the samething now. I will check out those ideas when I get back from the store.
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29 Jul 2016   #7
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by reble View Post
What about the fact that internet Explorer is doing the same thing now.
You mean freezing?
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29 Jul 2016   #8
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

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29 Jul 2016   #9
indianacarnie

Windows 10x64 Build 1709
 
 

I'd look at your network drivers too. If this problem is occurring in multiple browsers and everything else is o.k. (Windows itself), I'd look at wi-fi/Lan etc drivers.
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29 Jul 2016   #10
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Ditto on that. 1st post says IE okay but not FF. Later stated problems with both.

Simple steps to try are also reset router - via reset button and change DNS. Reboot after changing DNS.

Pages take a long time and unresponsive-all browsers
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 a problem with firefox




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