BSOD at Startup

riggs614 · Dec 8, 2009

Windows Live SkyDrive

There is a link to a few DMP files. I didn't have this issue until I tried to setup my HDTV on the HDMI.

It set up fine, but upon reboot, I had distorted graphics, right from post, and Windows 7 only got as far the loading Windows screen logo. BSOD with atikmdag.sys error.

I tried all the uninstall/reinstall of the drivers and no fix.

I also am having issues with the ATI HDMI audio option when I'd like to set my TV to play sound. I had some overclocking, but I've reset my BIOS to defaults, and have the latest BIOS for my motherboard.

My system (custom)
AMD x4 620
ASUS M4785TD-M EVO
Patriot DDR3 Sector 5 (2x2gb) (Auto detects at 1066mhz)

No bsods until I connected HDMI. Now I get it whether the HDMI is connected or not.

Thanks for all your help!

zigzag3143 · Dec 8, 2009

riggs614 said:
Windows Live SkyDrive

There is a link to a few DMP files. I didn't have this issue until I tried to setup my HDTV on the HDMI.

It set up fine, but upon reboot, I had distorted graphics, right from post, and Windows 7 only got as far the loading Windows screen logo. BSOD with atikmdag.sys error.

I tried all the uninstall/reinstall of the drivers and no fix.

I also am having issues with the ATI HDMI audio option when I'd like to set my TV to play sound. I had some overclocking, but I've reset my BIOS to defaults, and have the latest BIOS for my motherboard.

My system (custom)
AMD x4 620
ASUS M4785TD-M EVO
Patriot DDR3 Sector 5 (2x2gb) (Auto detects at 1066mhz)

No bsods until I connected HDMI. Now I get it whether the HDMI is connected or not.

Thanks for all your help!

Hi riggs

Can you attach the dmp files to the reply form using the attachment icon (its shaped like a paperclip)

See snip

Ken J+

riggs614 · Dec 8, 2009

Sure. They are also located in the link in my original post.

Attached for sake of uniformity and to placate those who can help me!

zigzag3143 · Dec 8, 2009

riggs614 said:
Sure. They are also located in the link in my original post.

Attached for sake of uniformity and to placate those who can help me!

Hi riggs and welcome

Not placating. Attaching the dmp files means that more ppl can get at them now and in the future if nec. Plus it is the preferred method

All three dmps point to the same 2 files. First atikmdag.sys which is a component of the video driver and the direct X component.

I would
Upgrade the video driver and dirctX.

Run a system file check to verify and repair system files
to run: type cmd in search>right click and run as admin>SFC /SCANNOW

Hope this helps

Kenn J+

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\112909-18236-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*[URL="http://msdl.microsoft.com/download/symbols"]Symbol information[/URL]
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
[B]Built by: 7600.16385.amd64fre.win7_rtm.090713-1255[/B]
Machine Name:
Kernel base = 0xfffff800`02a52000 PsLoadedModuleList = 0xfffff800`02c8fe50
Debug session time: Sun Nov 29 19:20:46.594 2009 (GMT-5)
System Uptime: 0 days 0:00:30.373
Loading Kernel Symbols
...............................................................
............................................................
Loading User Symbols
Loading unloaded module list
....
[B]Unable to load image \SystemRoot\System32\drivers\dxgkrnl.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sy[/B]s
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80054de010, fffff880046196a0, 0, 2}

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+126a0 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
[B]Attempt to reset the display driver and recover from timeout failed.[/B]
Arguments:
Arg1: fffffa80054de010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880046196a0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmdag+126a0
fffff880`046196a0 48895c2408      mov     qword ptr [rsp+8],rbx

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`02cb59c8 fffff880`04c9eef8 : 00000000`00000116 fffffa80`054de010 fffff880`046196a0 00000000`00000000 : nt!KeBugCheckEx
fffff880`02cb59d0 00000000`00000116 : fffffa80`054de010 fffff880`046196a0 00000000`00000000 00000000`00000002 : dxgkrnl+0x5cef8
fffff880`02cb59d8 fffffa80`054de010 : fffff880`046196a0 00000000`00000000 00000000`00000002 00000000`00000000 : 0x116
fffff880`02cb59e0 fffff880`046196a0 : 00000000`00000000 00000000`00000002 00000000`00000000 00000000`00000000 : 0xfffffa80`054de010
fffff880`02cb59e8 00000000`00000000 : 00000000`00000002 00000000`00000000 00000000`00000000 fffff880`04c9ec02 : atikmdag+0x126a0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
atikmdag+126a0
fffff880`046196a0 48895c2408      mov     qword ptr [rsp+8],rbx

[B]SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  atikmdag+126a0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4abaa755

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmdag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmdag.sys

Followup: MachineOwner

---------

[/B]

TGSoldier · Dec 8, 2009

The dump files point to atikmdag.sys.

I noticed you have not listed your Grpahics Card. Please do so so we can locate the correct driver for your card.

It's clearly an ATI driver issue.

Edit... DAMNIT KEN.. Somethings never change huh =[

riggs614 · Dec 8, 2009

Thanks guys.

I realize it is my ATI HD4200 onboard graphics and the driver. I have gone from the ASUS supplied version, from 7/09 to the most recent, and it didn't help. I have found plenty of information on the web about this error.

I have reverted to the older drivers, but it doesn't fix anything now that I've introduced this BSoD it seems that it can't rid itself of it.

How would I go about updating DirectX? I ran DxDiag and it indicated version 11 (corrected).

Thanks.

torrentg · Dec 8, 2009

0x116 errors are never related to driver version for the video card. Other drivers being older may have an effect. It's still good however, to be running latest video driver anyhow.

I'd update everything else possible (motherboard/chipset especially) and make sure it's not a heat issue. Use ATI Tray Tools to underclock as a test or run with a room fan blowing into the open case, to test.

riggs614 · Dec 8, 2009

torrentg said:
0x116 errors are never related to driver version for the video card. Other drivers being older may have an effect. It's still good however, to be running latest video driver anyhow.

I'd update everything else possible (motherboard/chipset especially) and make sure it's not a heat issue. Use ATI Tray Tools to underclock as a test or run with a room fan blowing into the open case, to test.

My MoBo and CPU temp at idle are approximately 37C based on the ProbeII tool included from ASUS.

This error occurs from a cold boot (turn it off for the night) in the morning. I doubt it is heat related, as screen hasn't even woken up yet and I am receiving this error. I believe I have all the latest drivers installed for my motherboard/chipset, but I will look a little more into that.

Would the ATI HDMI audio drivers screw this up somehow? When I have my display extended using HDMI, I am not able to select HDMI audio sound to be played from the TV. In the Sound Options it is listed as "Cable Unplugged" which is obviously not true. I will try to wipe ALL my drivers out that are included with my MoBo and reinstall fresh from the disk. Hopefully that can rid me of the BSOD.

Any other suggestions?

zigzag3143 · Dec 8, 2009

riggs614 said:
Thanks guys.

I realize it is my ATI HD4200 onboard graphics and the driver. I have gone from the ASUS supplied version, from 7/09 to the most recent, and it didn't help. I have found plenty of information on the web about this error.

I have reverted to the older drivers, but it doesn't fix anything now that I've introduced this BSoD it seems that it can't rid itself of it.

How would I go about updating DirectX? I ran DxDiag and it indicated version 11 (corrected).

Thanks.

Riggs

I seem to remember there was a specific method needed to remove the driver. try googling the name and uninstall

Ken J+

torrentg · Dec 8, 2009

I'd like to see this driver updated or uninstalled from the system:

Code:

rdpdispm rdpdispm.sys Fri Mar 21 01:06:22 2008

This one updated too, if there is newer one:

Code:

LMouFilt LMouFilt.Sys Wed Jun 17 12:49:43 200

chev65 · Dec 8, 2009

According to everything I have read about this problem, it is caused by some recent Windows updates. Read down to the bottom of the page below. It says to remove Windows updates: KB974332, KB974431 and KB976098. I have read about this same fix in many posts.

atikmdag.sys, Windows 7 x64, ATI Radeon 4850, Crossfire

Confirmation in this post and more possible fixes in this post.
Display Driver atikmdag and nvlddmkm Stopped Responding

torrentg · Dec 8, 2009

Now that would be wonderful because this 0x116 error - I've been trying to get to the bottom of it for users for a long time now.

Nothing seems to help too much but at least they get updated systems in the process lol.

Awesome post, Chev.

riggs614 · Dec 8, 2009

torrentg said:
I'd like to see this driver updated or uninstalled from the system:

Code:

rdpdispm rdpdispm.sys Fri Mar 21 01:06:22 2008

This one updated too, if there is newer one:

Code:

LMouFilt LMouFilt.Sys Wed Jun 17 12:49:43 200

How would I go about updating these drivers?

chev65 said:
According to everything I have read about this problem, it is caused by some recent Windows updates. Read down to the bottom of the page below. It says to remove Windows updates: KB974332, KB974431 and KB976098. I have read about this same fix in many posts.

atikmdag.sys, Windows 7 x64, ATI Radeon 4850, Crossfire

Confirmation in this post and more possible fixes in this post.
Display Driver atikmdag and nvlddmkm Stopped Responding

I'll check those updates, which it possibly could have been. I've read all those pages, but none of the fixes helped. Thanks for the information though. I hadn't seen the one on Windows Social Forums site.

torrentg said:
Now that would be wonderful because this 0x116 error - I've been trying to get to the bottom of it for users for a long time now.

Nothing seems to help too much but at least they get updated systems in the process lol.

Awesome post, Chev.

Thanks for the help, this is why I posted here...now to just update those drivers...when I get home from work tonight...

torrentg · Dec 8, 2009

Google them to discover what they are and if you can get updates somehow.

zigzag3143 · Dec 8, 2009

TG you know this is funny the first driver that needed to be upgraded led back to 2 other BSOD threads on vistax64 ( rdpdispm.sys)

Ken J+

torrentg · Dec 8, 2009

zigzag3143 said:
TG you know this is funny the first driver that needed to be upgraded led back to 2 other BSOD threads on vistax64 ( rdpdispm.sys)

Ken J+

Well - can't hurt to see how it goes after this is updated or removed. Cool.

riggs614 · Dec 8, 2009

torrentg said:
Google them to discover what they are and if you can get updates somehow.

zigzag3143 said:
TG you know this is funny the first driver that needed to be upgraded led back to 2 other BSOD threads on vistax64 ( rdpdispm.sys)

Ken J+

torrentg said:
zigzag3143 said:

TG you know this is funny the first driver that needed to be upgraded led back to 2 other BSOD threads on vistax64 ( rdpdispm.sys)

Ken J+

Click to expand...

Well - can't hurt to see how it goes after this is updated or removed. Cool.

Ok, So the rpddispm.sys is related to Live Mesh Beta. It is the Mirror Display Driver that allows you to remotely access your desktop ( I think from my research).

I don't think there are any updates to it, but I don't need this software. I will uninstall it. Does anyone recommend a software that does a good job of uninstalling ALL software bits and pieces from everywhere, including all unnecessary files, etc.

Of course it would be Microsoft who has a driver for one program (albeit Beta) that screws up another....

I'll try this tonight. Also, the other driver is for my Wireless Keyboard/Mouse from Logitech. I will try to update this, but I believe I have the most recent stuff.

What is the best software to check drivers, etc?

Thanks.

riggs614 · Dec 8, 2009

From this thread, which discusses how Live Mesh interacts with Windows 7 (althought in Beta) I think I'll uninstall for now and just stick with Live Sync. I like to share my pictures with people and it saves me the time from having to upload them to Picasa, Gallery, etc....

Fingers crossed. I will uninstall Mesh, and do a clean install of my drivers.

I will update this tonight.

TGSoldier · Dec 8, 2009

riggs614 said:
Does anyone recommend a software that does a good job of uninstalling ALL software bits and pieces from everywhere, including all unnecessary files, etc.

Thanks.

Revo uninstaller - Choose Advanced mode when running.

riggs614 · Dec 8, 2009

TGSoldier said:
Revo uninstaller - Choose Advanced mode when running.

This says not compatible with x64 systems...is this still ok?

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