can't install/uninstall Nero 7

[Sher]

I'm running Windows 7 Ultimate 64 bit, and system is about one month old. Bought the Ultimate because it's supposed to allow you to install older programs. Today, I tried to install my Nero 7 Ultra Edition Enhanced (retail disc). It went so far and threw up an error. Tried reinstalling to no avail. Now it won't even let me uninstall it (it starts to uninstall then throws an error). It appears to have all the folders on my C drive now but it does not start. Should I try reinstalling or uninstalling in Safe Mode? Any other suggestions are greatly appreciated. I do not want to use the newer versions. In fact, I'd rather use v6 if possible as never had a seconds problem with it.

 

[KremmenUK]

No help to your situation but I have Nero 7 Premium running quite OK in Win7 32bit.

Because it is/was on the list of programs likely to fail under Win7 via the M$ compatibility list I did 'Install' and 'run' as Administrator.

Do you have 'full' administrative privileges with the logon you are using to install it?

I have heard of problems when trying to install some programs without full Admin privileges. This is because you don't have full write access to 'Program Files' and some of the installation files go to the 'Virtual Store' within your user logon data area which causes problems.

 

[MilesAhead]

I would try taking it off with the clean tool before trying to install again:

Nero - Support - Nero 7 - Tools & Utilities

 

[jumanji]

You may try to restore the system to a point before you started Nero install.

If for some reason you do not have a system restore point, you may try the Nero Clean tool as suggested but I do not have much hopes on it.

Personally, since your system is new I would prefer a fresh install of Windows 7 and start with a clean slate.

Take a back-up periodically and keep it so that you can easily restore and need not go through this pain again.

Before installing any new program make it a habit to create a manual restore point. ( In most cases Windows will create a system restore whenever you install a new program but still, till you get to know the nitty-gritty and gain confidence, a manual creation is suggested.)

 

[wilywombat]

Hi Sher, welcome to sevenforums. I agree with jumanji re doing a system restore but I wouldn't go as far as a new install if it would involve lots of re-installation of other programs and updates.
Personally, I would do the system restore to a date prior to the faulty installation. Then download a copy of Revo Uninstaller from Revo Uninstaller Pro - Uninstall Software, Remove Programs easily . Install this before you try re-installing the copy of Nero and you will find it a lot easier if you need to uninstall any programs/ failed installs in future. Also, you could try running the Nero setup program by right clicking on it and selecting to "Run as Administrator" which may get around your problem with the install.

 

[Sher]

Thanx all for the responses & the welcome. No one mentioned if SafeMode would help (either to install or uninstall). As far as I know, I do have full administration rights on my system. Yesterday, I noticed that my system restore was not enabled so before installing Nero, I did enable it and I did manually set a restore point. And no, I would not do a reinstall of windows as this is a brand new system (I had it custom built to my specifications) and I've had zero problems with it until trying the Nero. I may end up having to manually delete every file for Nero in program files and the registry though I know it will be easy to miss a file.

 

[seavixen32]

I think there are compatibility issues with using Nero 7 on the 64-bit versions of Windows 7.

You could always try using Microsoft's Virtual PC with XP Mode: Windows Virtual PC: Home Page

And there is also VMWare (better than XP Mode in my view): VMware Virtualization Support, Desktop and Datacenter Virtualization Product Downloads

 

[Sher]

Thank you, I was reading about the Virtual PC with XP Mode yesterday on the msoft site but I'm not really familiar with it. I wonder if installing that would effect how everything on my system is run. It's quite upsetting to find that msoft wasn't quite truthful when they advertised that windows7ultimate lets you run the older programs. My problem may have been solved by right clicking on the setup exe and choosing compatibilty mode the first time I tried to install Nero (if that was possible) but now I have to figure out how to uninstall it properly first.

 

[Bill2]

Thank you, I was reading about the Virtual PC with XP Mode yesterday on the msoft site but I'm not really familiar with it. I wonder if installing that would effect how everything on my system is run. It's quite upsetting to find that msoft wasn't quite truthful when they advertised that windows7ultimate lets you run the older programs. My problem may have been solved by right clicking on the setup exe and choosing compatibilty mode the first time I tried to install Nero (if that was possible) but now I have to figure out how to uninstall it properly first.

I can understand your distress but maybe you can try any of the great, free disk burning programs available instead of running XP mode solely for nero. A lot of people here use IMGBurn but there are others too you can look up in the Free software thread.

 

[seavixen32]

Bill's right, there are free alternatives to Nero 7:

The Best, Free Alternatives to Nero CD/DVD Burner

http://www.sevenforums.com/software/11082-free-native-64-bit-programs.html

 

[jumanji]

..... Yesterday, I noticed that my system restore was not enabled so before installing Nero, I did enable it and I did manually set a restore point. And no, I would not do a reinstall of windows as this is a brand new system (I had it custom built to my specifications) and I've had zero problems with it until trying the Nero. ....

Your immediate problem is how to uninstall what can be termed as a "corrupt install" that refuses to be done away with.

If indeed you have set a manual restore point before installing Nero 7 , then why would you not restore it to that point? Any problems? And you only have to reinstall only the other programs that you have installed after Nero.

 

[Sher]

Thanks for the suggestions. I have used Imgburn for years but it just can't match the ease of using Nero Smart Start when doing copies and making data cd/dvd's or several other projects. Using Nero Smart Start is literally just one click. But I do know that Imgburn does have a fantastic engine.

edit- Thanks jumanji for your response. I do believe I am gonna have to do the restore. I've been a little leery of doing that as just don't want anything to get messed up and no, I've not installed anythng since Nero.

 

[Sher]

Well, not so thrlled with the restore in win7ult 64bit. I had created a restore point manually just before trying to install Nero 7. I called the point "just before installing nero". I booted into safemode and chose to restore my system to that point I had set. The restore seemed to take less than a minute and the computer booted normally into windows. My nero7 folder is still in program files with all the different nero folders (200 MB) folders. The only thing I see different is that there are no exe's now for any of the nero applications. I guess I can simply delete the nero folders now. Never had a restore work like that before. I thought it would put my system back to the EXACT state it was in before I tried to install nero but it did not since all folders are still there. Hopefully deleting them will get rid of all 'footprints' of nero on my system.

 

[MilesAhead]

I don't think you can clean up Nero without the tool. That's why they have it. I had Nero 6 Ultra and it's a pita as far as the registry is concerned. I always waited until the optical drive stopped reacting before opening Nero because if it didn't like the particular disc, I had to uninstall, use the nero 6 clean tool, reinstall. After awhile I just decided to use other video software.

Try the cleanup tool. Run it 2 or 3 times until it removes all the Nero stuff.

Then get other video software. Nero is a "kitchen sink" video encoding and burning tool. It's ok for newbies but the hassles aren't worth the savings of not having to learn anything about video conversion. There are many small lightweight tools that do better conversions. Then just use Imgburn to burn. Any program that needs a "cleanup tool" to be removed I don't want on my machine.

You can find many free encoders here that produce higher quality than Nero:

http://www.videohelp.com/

 

[Sher]

Thanx for your response MilesAhead.

 

[jumanji]

..... The restore seemed to take less than a minute and the computer booted normally into windows. My nero7 folder is still in program files with all the different nero folders (200 MB) folders. ...

I am pretty sure that the system restore would have restored the system files - including the registry - to the prior to Nero condition.
Just run>regedit>Edit>find> Nero and confirm that there are no Nero entries.

The left-over folders may be deleted manually - not a big deal. Many program uninstallers do leave such folders and that is where Revo uninstaller revels. Add it to your kitty to uninstall unwanted programs.

(And yes, the time taken by System Restore depends upon the volume of changes that had taken place after you had created that particular restore point. Where minimal changes have taken place it will be fast and that is no indication of its efficacy or otherwise. By the same token, sometimes System Restore may take a long time. It will say System Restore is initialising and appear to have hung. Do not lose your patience and abort System Restore. That will be inviting trouble - my personal experience. )

 

[MilesAhead]

Thanx for your response MilesAhead.

I don't get why you restored from safe mode. If the restore point is still there I'd run it from normal windows and see what happens.

It's a good idea before you get too involved to make a backup image to an external drive. It's not difficult sometimes to go from bad to worse. You can get free backup imaging programs that are easy to use here:

Free Hard Disk Backup and Restore, Hard Disk Image and Cloning Utilities (thefreecountry.com)

I like Macrium Reflect but there are several good ones.

If the restore from normal windows mode doesn't back off then I'd go with the cleanup tool. They make it available because of the negative feedback that people can't get Nero off once they put it on. There's no excuse for making programs nearly impossible to uninstall. It's just intimidation.

 

[Sher]

Yes, I did that right after restore and found several nero entries but I don't believe they are anything that would cause my system to throw up errors in future. For example, one entry was under my DVDFab simply as a path the same as ImgBurn is also there as a path and I don't even have Imgburn installed on this system yet. And I would not recognize which CLSID files were put in by the nero as they are nothing but a group of characters. I did see one entry that mentioned something like 'temp serial' which makes no sense to me as my nero is a purchased retail cd and I entered the real serial upon install.

When I set up my System Restore, I chose to have it restore both choices given to me- so it should have put my registry back exactly the way it was but it didn't. I will most likely back up the registry and then delete all the nero entries except for the one under my DVDFab.

There's no excuse for making programs nearly impossible to uninstall. It's just intimidation.

I wholeheartedly agree!