Toshiba laptop randomly gets BSOD caused by driver ntoskrnl.exe

[Nigel Flanagan]

My Laptop randomly got a BSOD a few days ago and it has continued since. The laptop is just over two years old. I tried a system restore but it didn't solve the problem. The BSOD happens no matter what I am doing and sometimes the laptop reboots or freezes instead. Safe mode works perfectly. I tried memtest86 which showed no errors and ran for five passes. Bluescreenview showed ntoskrnl.exe consistently in each dump report. Diagnostics in attachment below. Please help. Thanks in advance.

 

[koolkat77]

Welcome to the forum.

Lets start with Driver verifier:
:ar: http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

As the dump is indicating memory corruption test your memory using Memtest86 for 8 passes:
:ar: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Source

tdcmdpst.sys
Toshiba ODD Writing Driver (CD/DVD)
http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp#

Update to the latest drivers for your Toshiba ODD as its of 2009 = quite old.

0: kd> lmvm tdcmdpst
start             end                 module name
fffff880`041e2000 fffff880`041ec000   tdcmdpst T (no symbols)           
    Loaded symbol image file: tdcmdpst.sys
    Image path: \SystemRoot\system32\DRIVERS\tdcmdpst.sys
    Image name: tdcmdpst.sys
    Timestamp:        [COLOR="Blue"][B]Thu Jul 30 14:39:35 2009 (4A715C47)[/B][/COLOR]
    CheckSum:         0000BC23
    ImageSize:        0000A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Also do a hard disk test with Seatools
:ar: SeaTools for Windows | Seagate

Keep us posted.

 

[10kk]

I literally have the EXACT same problem but am unable to find help. My toshiba laptop is also having these problems, every detail is identical.

 

[Nigel Flanagan]

Thanks for the reply.
I will try these suggestions.
Lets hope it works.

 

[koolkat77]

Keep us posted.

 

[Nigel Flanagan]

I ran the Memtest86 for 8 passes and I got no errors.

I have also ran the seatools test which also passed.

I tried to update my Toshiba ODD but I couldn't find any update on the website you gave me or on Download Windows 7 drivers:

The bluescreen appeared twice today and it blamed ntfs.sys and win32.sys. I uploaded another diagnostic in case it might be useful.

 

[koolkat77]

I ran the Memtest86 for 8 passes and I got no errors.

I have also ran the seatools test which also passed.

I tried to update my Toshiba ODD but I couldn't find any update on the website you gave me or on Download Windows 7 drivers:

The bluescreen appeared twice today and it blamed ntfs.sys and win32.sys. I uploaded another diagnostic in case it might be useful.

Thanks.

Uninstall AVG (compulsory!) and install MSE.

:ar: Microsoft Security Essentials - Free Antivirus for Windows

Also, run chkdsk/F/R following method 2 of Disk Check.

Today's other one says:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
Use !analyze -v to get detailed debugging information.
 
BugCheck 3B, {c000001d, fffff96000172d0d, fffff88008394130, 0}
 
Probably caused by : [COLOR=Blue]hardware ( win32k!PostMessageCheckIL+1c5 )[/COLOR]
 
Followup: MachineOwner

Do the disk check as a starting point from here.

 

[Nigel Flanagan]

I uninstalled AVG, installed MSE and ran a disk check.

Checking file system on C:
The type of the file system is NTFS.
Volume label is WINDOWS.

A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 5)...
  584960 file records processed.                                          File verification completed.
  1249 large file records processed.                                      0 bad file records processed.                                        0 EA records processed.                                              60 reparse records processed.                                       CHKDSK is verifying indexes (stage 2 of 5)...
  665126 index entries processed.                                         Index verification completed.
  0 unindexed files scanned.                                           0 unindexed files recovered.                                       CHKDSK is verifying security descriptors (stage 3 of 5)...
  584960 file SDs/SIDs processed.                                         Cleaning up 463 unused index entries from index $SII of file 0x9.
Cleaning up 463 unused index entries from index $SDH of file 0x9.
Cleaning up 463 unused security descriptors.
Security descriptor verification completed.
  40084 data files processed.                                            CHKDSK is verifying Usn Journal...
  33845424 USN bytes processed.                                             Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  584944 files processed.                                                 File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  33782060 free clusters processed.                                         Free space verification is complete.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

 244192255 KB total disk space.
 108200640 KB in 251342 files.
    169160 KB in 40085 indexes.
         0 KB in bad sectors.
    694215 KB in use by the system.
     65536 KB occupied by the log file.
 135128240 KB available on disk.

      4096 bytes in each allocation unit.
  61048063 total allocation units on disk.
  33782060 allocation units available on disk.

Internal Info:
00 ed 08 00 6f 72 04 00 c4 f3 07 00 00 00 00 00  ....or..........
2e b9 00 00 3c 00 00 00 00 00 00 00 00 00 00 00  ....<...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.

 

[koolkat77]

Seems okay. Are you getting any BSODs now?

Please post the dumps if you do.

 

[Nigel Flanagan]

Yeah, I'm still getting BSODs. I've posted them now.
Thanks

 

[koolkat77]

Most of your dumps are indicating hardware problems.

First check your hard drive for errors. chkdsk/f/r
:ar: http://www.sevenforums.com/tutorials/433-disk-check.html

Stress your hardware for Stability and Heat Problems with Prime95
:ar: http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html

Stress Test a Video Card with Furmark
:ar: http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

Driver Reference Table - Rt64win7.sys
Update your Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC from
:ar: Realtek

Keep us posted.

 

[koolkat77]

Hi, were you able to find out the cause of your BSoDs?

 

[Nigel Flanagan]

Sorry for the delay in replying.

I brought the laptop back to the shop I bought it in where they performed a full hardware check. The test passed so they carried out a test supplied by Toshiba which also passed. They performed a full system recovery to try solve the problem but within hours of bringing the laptop home, the blue screen returned. I have sent an email to Toshiba in the hope of a reply soon.

 

[Nigel Flanagan]

I think I have found the problem.
I just downloaded Driver Fusion and ran it in safe mode. It deleted the Intel display driver and now the computer no longer gets BSoDs. When I try updated the driver again, the blue screen returned again so I deleted them again using Driver Fusion.
What should I do now. The computer works fine but I can't run programs like Google Earth as it says I need to upgrade my graphics card.

 

[Arc]

You need the driver for the chip type, exactly.

To know the chip type,
click start, type "dxdiag" without quotes in the search box, click the resulting link. It will open the DirectX diagnostic tool. Go to the display tab. notice what is written against the chip type, download the graphics media accelerator for exactly that chip type.