Solved Windows 7 Update "Service Not Running" Error

[pmr1990]

Hi, I have seen searching for a long time to resolve my issue regarding windows update. Recently i formatted my hard drive. Upon installation of some software my windows update stopped working. Getting an error message "Service Not Running". I tried to fix using microsoft's "WindowsUpdateDiagnostic" software. It detected some errors and said resolved after fixing(except missing files).
I am unable to upload the log report as per posting instructions. Says "access denied" when i try to copy CBS folder.

Help will be appreciated.

 

[gelectr]

OK, this isn't a fix, but it's the next steps I would take because I see no one's replied to your post or mine yet. :huh: Maybe one noob can help another.

Click Start, right-click Computer, click Manage, Services and Applications, then click Services.
Scroll down to find Windows Update and double-click it.

I presume the "Service Status" is "stopped"? What's the Startup Type set at? I think it should be Automatic (Delayed Start).
If you click the Start button for the service, what happens?
That might (hopefully!) shed a little more light on your problem.
Greg

 

[pmr1990]

Status - Started, Startup type Automatic (Delayed Start)

 

[pmr1990]

Attaching the FSS log for ref

 

[gelectr]

Status - Started, Startup type Automatic (Delayed Start)

OK, so the Windows Update service is running. When you try to run Windows Update, does it specify which service isn't running, and does it give you any kind of error code?

Also, just for curiosity, what antivirus are you using, and have you tried shutting off the antivirus program and running Windows Update? I only ask this because you said Windows Update was working after the O/S reinstall, then quit after installing some programs. . . . . . . possibly an A/V? Firewall program? (Trying to figure out what software stopped windows update from working)
Greg

 

[pmr1990]

No specific error codes. Just getting error message as "Service not running".
Yah installing something made the situations like this. Using K7 anti virus. Not its not the one that creates problem, tried disabling/uninstalling it.

Attaching image of the error

 

[pmr1990]

Current FSS report :

Farbar Service Scanner Version: 04-08-2013
Ran by Unni (administrator) on 07-08-2013 at 10:38:35
Running from "D:\Softwares"
Microsoft Windows 7 Home Premium (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****

 

[gelectr]

I see that your Windows Defender is not running either. Hmm, do you have an Intel chipset in this computer? (Not CPU - chipset)
There have been issues with drivers for Intel's chipset causing problems just like what you are describing.
What's the make/model of your computer?

 

[pmr1990]

yeah its intel chipset and i am using the same driver i had in my previous hard disk which worked fine.

 

[gelectr]

What's the make/model of your computer?

I still suggest updating that driver, whatever it may be.

 

[pmr1990]

its Acer Aspire 5740. Latest version already installed.

Someone please help.

 

[NoelDP]

Please follow the Windows Update Posting Instructions and post the requested data

 

[pmr1990]

Please follow the Windows Update Posting Instructions and post the requested data

Done everything as per the instructions.
1. System Update Readiness Tool (SURT)
-unable to find the software

2. SFC Scan
-Done scan, but i am unable to copy and upload the log file. Getting error message as "Access denied"

3. Windows Update Error Codes
- No error code displayed, just the error message as in thumbnail.

4. Log Collection
-Done scan, but i am unable to copy and upload the log file. Getting error message as "Access denied"

All i have is FSS report which i have posted recently.. If you need some other details, please guide me and i will provide the same.

I have been really waiting for you to help me out. Please

 

[NoelDP]

You obviously haven't read the instructions properly.
Please do so.

 

[pmr1990]

You obviously haven't read the instructions properly.
Please do so.

I dont understand what step i missed. Can u please tell me.

 

[pmr1990]

You obviously haven't read the instructions properly.
Please do so.

i wil check once again. please help me out

 

[pmr1990]

Getting error for SURT tool.
have done all the possible things i could do as listed in the instructions.
1. Tried to install and run SURT, got error.
2. Done SFC scan
3. No error codes listed
4. C:\Windows\Logs - i am unable to copy, make it zip or do anything with the log file. Getting error as " Access denied".

Cant my problem be solved ?

 

[gelectr]

You obviously haven't read the instructions properly.
Please do so.

I dont understand what step i missed. Can u please tell me.

NoelDP has much more experience and knowledge than I, pmr1990. Work with him and good things happen. I've heard/read great reviews about him. One thing you missed was the SURT program. With all due respect, "unable to find the software" does not equate to "Done everything as per the instructions". According to your FSS log, you're running Windows 7 Home Premium, 32 bit, so the software is here:

Download System Update Readiness Tool for Windows 7 (KB947821) [May 2013] from Official Microsoft Download Center

It's on the page that the posting instructions link to.

And the CBS log: When you try to copy (not move) the C:\Windows\Logs\CBS folder to the desktop as in the instructions, you should not be getting an "Access Denied" error. Even if I try to delete/move it, Windows still allows me to. Are you using a "limited user" account or an administrator account?
Greg

 

[pmr1990]

You obviously haven't read the instructions properly.
Please do so.

I dont understand what step i missed. Can u please tell me.

NoelDP has much more experience and knowledge than I, pmr1990. Work with him and good things happen. I've heard/read great reviews about him. One thing you missed was the SURT program. With all due respect, "unable to find the software" does not equate to "Done everything as per the instructions". According to your FSS log, you're running Windows 7 Home Premium, 32 bit, so the software is here:

Download System Update Readiness Tool for Windows 7 (KB947821) [May 2013] from Official Microsoft Download Center

It's on the page that the posting instructions link to.

And the CBS log: When you try to copy (not move) the C:\Windows\Logs\CBS folder to the desktop as in the instructions, you should not be getting an "Access Denied" error. Even if I try to delete/move it, Windows still allows me to. Are you using a "limited user" account or an administrator account?
Greg

Yeah i missed the SURT program. The microsoft website didnt give me a link to download SURT at first. Thanks for the link. I did try SURT program. It gives me an error message. Screenshot attached in previous post.
And yes, i am using the administrator account. Trust me, i am getting an access denied error while i try to copy the CBS folder.

 

[gelectr]

I did try SURT program. It gives me an error message. Screenshot attached in previous post.

And my research on that error shows that points back to that Intel Storage driver again, especially if your HDD is over 700GB. They have released a new one since the OEM driver. Are you running version 9.6.0.1014?

http://global-download.acer.com/GDF...tep3=ASPIRE 5740&OS=ALL&LC=en&BC=ACER&SC=PA_6