All Browsers Crashing Randomly

[panos2]

I completed a clean boot, i didnt need to wait long time after 5 min came the first crash

 

[ThrashZone]

Hi,
Dang
I'm getting the feeling Avast is the issue please uninstall it,
Free or paid for can be re-installed later,
avast! Uninstall Utility | Download aswClear for avast! Removal
Download MSE for testing,
http://windows.microsoft.com/en-US/windows/products/security-essentials

Reset ie again,
Please do not activate any browser add-ons toolbars.... at all,
Check them after reset and make sure even Flash is disabled,
Run sfc/scannow,
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html?ltr=S
Report any sfc scan results,
Check for windows updates and test the issue,
Cheers.

 

[panos2]

I have make the following:

- Uninstall Avast and check. Nothing
- I have disable add ons, Google Toolbar, Adobe Flash, Silverlight, Java. Nothing
- I have run the sfc / scannow. Nothing
- I have connect to internet through erthnet rather than wireless to see if any problem with that, nothing. I have connect to internet from another network to see if is problem of network. Nothing.

Any other suggestion will be appreciated. It can be hardware failure? lets say from RAM or someth like this?

 

[ThrashZone]

Hi,
I'm not sure what to do other than make a new administrator user account and see if the issue still happens ?
I'll request some help here I'm not sure why others haven't pitched in
Fancy startup/ Fast boot and a host of other stuff :shock:
Cheers.

 

[andrew129260]

1.) Download herdprotect: (choose the portable version)

Download herdProtect - Free Anti-Malware Platform

2.) Run the scan.

3.) When the scan finishes, save the results per the screenshot below. Then upload the log here.

DO NOT REMOVE ANYTHING YET. I will advise if anything needs removed when I receive the log.

Attached Images

 

[Slartybart]

Just some notes: There are a lot of Live Mesh apps in the Pgms & Feat screen shot in post# 17. Some with odd characters.
Live mesh has been removed from Windows Essentials (WE) 2012 - this is a more stable version than 2011

Canon apps also have odd chars.

Let's see what herdProtect finds before making any changes.

 

[derekimo]

Canon apps also have odd chars.

They seem to coincide with the geographic location of the OP, I guess that can be clarified by the OP.

 

[NoelDP]

(Live mesh installed itself in 5 or 6 different langages, including Chinese (and Japanese?) by default - hence the plethora of entries for it in Programs & Features. I nearly had a fit the first time I saw it!)

 

[Slartybart]

Canon apps also have odd chars.

They seem to coincide with the geographic location of the OP, I guess that can be clarified by the OP.

(Live mesh installed itself in 5 or 6 different langages, including Chinese (and Japanese?) by default - hence the plethora of entries for it in Programs & Features. I nearly had a fit the first time I saw it!)

Thanks, I thought geography might be at play, but I never was very good at geography
Edit: I need to check my glasses. I thought I saw more / different entries for Canon, not the regional differences. I looked again after you posted the obvious error I made and found nothing to note.

Live mesh installs itself for each language? Sheesh! Thanks, I've never seen that before - even working on machines in different locales.

and hence, the preface Just some notes

 

[panos2]

I run now the herdProtect , it takes a bit long time but i will post results soon.

I also created a new admin user and for 1-2 hours i didnt have any crash but i need to check for more long time.

(the headProtect i run from old admin, not the new one)

 

[panos2]

Here is the report of headProtect

 

[ICIT2LOL]

Panos I am not as good as the others but you could try a run with this


Emsisoft Free Emergency Kit: portable malware scanner | Free removal of Viruses,Bots, Spyware, Keyloggers and Trojans < just run the first two scans - Emergency and Command Line .

One worth a try if nothing comes up would be this one as it will scan for power on

Download Kaspersky Rescue Disk 10

 

[andrew129260]

This is the first time I have looked at a herdprotect scan and found nothing that would indicate a severe/bad/troublesome threat.

I do want to verify that you have the world of goo game?

Please let me know.


You have avg antivirus installed, is that what you are using?


You have also created a new admin account, are the crashes still occurring since the new account was made?

Let's move on here:

Make sure your data is backed up either on an external hard drive or somewhere else before proceeding:

1.) Please download and save the file TFC by Old Timer. Again, save the file to your downloads folder or your desktop. Do not run it.

Downloading TFC


2.) Close your programs before running this tool. TFC will close ALL open programs.

3.) Browse to where you saved tfc. Right click on tfc.exe and choose Run As Administrator.

4.) Click the Start button to begin the cleaning process and let it run uninterrupted to completion. When it finishes it will say total files cleaned, and the start button will be grayed out. Click exit.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

 

[panos2]

Thanks for your answers.

AVG i had it before installed in my computer but then i removed it and i use now Avast. About this world of goo game, i have never play it or open it, i suppose it is game installed from ASUS. Anyway from the resulrs of HerdProtect i have only remove these two, AVG and goo game.

I didnt have much time to test full day in the new admin user but for 1 more hour that i tested it was without crashes, till tomorrow i will try for more long time and i will post results. About tfc i have ran it before few days when TrashZone member suggested me it here(http://www.sevenforums.com/system-security/333776-all-browsers-crashing-randomly-2.html#post2795303)

 

[andrew129260]

Sounds good. Keep me informed. And oops, missed the part about you already running tfc.

Yes, I figured all those games were preinstalled by asus. I would go through your programs and features panel in control panel and uninstall anything you do not use. Not only to save space, (which isn't really necessary these days) but mostly for performance.

 

[panos2]

Bad news, I am now loged in with the new admin user and within 10 min it was two crashes.

 

[ThrashZone]

That is bad news,
I would not delay make another admin account,
As soon as you do,
Change both the other accounts to Standard users,
You can then delete the second account,
See if this new third created admin account lives longer with the permissions of the original admin account changed to standard user,
http://www.sevenforums.com/tutorials/103538-user-account-type-change.html

 

[Slartybart]

Take a look in Event Viewer for critical and error events related to IE.

Post a screenshot for a few unique events - the error codes might provide a lead.

 

[andrew129260]

I do not see it necessary to create a new admin account since one was just created. I do think the event viewer is a good idea. Please follow the above advice, and then do the following:

Questions I want answered:

-What is your homepage set to?
-What web sites are you accessing when it crashes? Any website?
-When did this problem start? Did you install or uninstall any software recently when the problem occurred?
-By crashing, is the browser closing and actually crashing? Or it says the browser failed to load the page like stated on first post?
-How old is your modem/router?


Download DDS:

DDS.com

Save the file to your pc. Then open the dds icon to run the tool.
When done, DDS will open two (2) logs:
DDS.txt
Attach.txt

Save both reports to your desktop.
Include the contents of both logs in your next post by using the paperclip

 

[ThrashZone]

I'm sticking with my suggestion,
A bit more conservative than Nigel's although I would agree 100% with his
Changing both would / should restrict the other two accounts from making system wide changes,
Including what ever corruption exists,
But it is important for the op to Not activate the same stuff that is most likely effecting other needed programs like browsers,
You can still diagnose a standard account
View attachment 321712