Can't connect to the internet

[Skyrg]

He's tried disabling the Anti-Virus and firewall, still no luck connecting.

 

[iseeuu]

Right, I'm not sure if we're doing this right.
On the upper left we are clicking on 'manage wireless networks'. It then comes up with 'manage wireless networks that use (Wireless Network Connection). Windows tries to connect to these networks in the order listed below.'
But there is nothing listed below!

You should be using the Dell Wireless Utility to connect, the Windows Wireless should be disabled.

Thanks wlbandy! The Dell Wireless Manager might help?

couple of quickies to try
1) dissable the mini card youv got 2 competing wifis
2) on another comp download the latest belkin drivers to disk and ONLY load the updated drivers bet that disk been on the shelf a while
3) new computer is faulty change it for one that works
PS never saw picks either

Thanks torchwood, I have duplicated the images so hopefully some of them can now be seen?

 

[iseeuu]

He's tried disabling the Anti-Virus and firewall, still no luck connecting.

Unfortunately, sometimes disabling is not severe enough? Has he tried to reboot after disabling?

 

[Skyrg]

Ok, thanks for the suggestions guys, but a few questions:

We don't know how to disable the mini-card. Tbh, that doesn't seem to be working anyway, which is why we're trying the Belkin USB adapter thing. Could disabling the mini-card help?

I have no idea what the difference is between the Dell Wireless manager and the Windows Wireless, or indeed where they can be found.

Torchwood, you may be right, it looks like the computer could be faulty, but I've done searches and others seem to have similar problems, so perhaps we're just doing something wrong!

 

[Skyrg]

He uninstalled then rebooted, yes.

 

[torchwood]

dissable minicrd and check belkin

open control panel select device manager,
RIGHT click mini card select dissable
Right click Belkin select properties in the box it will say if device is working correctly and then look in the driver tab asee what date the driver was issued

 

[iseeuu]

Ok, thanks for the suggestions guys, but a few questions:

We don't know how to disable the mini-card. Tbh, that doesn't seem to be working anyway, which is why we're trying the Belkin USB adapter thing. Could disabling the mini-card help?

To double check your on-board wifi, shut down the computer and unplug the USB wifi device. Restart, then: first check the wifi light



Then try the wifi switch



You can use the switch to disable the on-board wifi so you can use the USB device in its place.

Cheers!
Robert

 

[Skyrg]

Ok thanks Torchwood.
Update: we disabled the mini-card and finally got as far as the security key. Now it says it's connected, but we can't open any webpages!
The Belkin device is working properly, driver issued 2007.

 

[torchwood]

that s out of date go to belkin select device wireless cards series fd7050 and model 1.3,5 or 7, download to disk (on another comp) then load and select DRIVER only

 

[Skyrg]

We did download another driver for it and installed it. The computer claims the current one is up to date.

 

[torchwood]

do a quick troubleshoot it might just need reseting now

 

[Skyrg]

Ok, I'm going to have to go now, but thanks to everyone who's given advice and I will be back on later so if anyone gets any new ideas they'd be welcome!

 

[iseeuu]

Just a guess from out here in left field, but if you had to disable the on-board wifi to get the Belkin to work, then perhaps the on-board wifi is just fine ... it just needed to be "Switched" on?

Later!
Robert