A Question About USB Ports

cihank1

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Hey guys. I recently upgraded my computer. My new motherboard is Asus Prime A320M-K. After the upgrade, I tried to install Windows 7. The installation was completed successfully; there weren't any problems. But after the first reset, something strange happened. Windows 7 didn't recognize my USB mouse. In fact, all the USB ports were disabled. I think this has something to do with USB 3.0 drivers. Is there a way for me to have W7 detect the new motherboard's USB ports? What drivers should I install? Thank you.
 

My Computer

OS
Windows 7 Home Premium 64bit
Hello cihank1,

You should be able to connect your keyboard and mouse to a USB 2.0 connector on the Computer, and Windows will automatically find an available driver for these devices.

If Windows is not finding the devices when plugged in, check that the LED lights on keyboard and mouse are working during boot-up and after when Windows has loaded. Can you access UEFI BIOS with keyboard and mouse?

Presumably the keyboard worked on the computer when operating the install DVD?
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 x64, Vista x64, 8.1 smartphone
CPU
Intel E8400 65W 64-bit
Motherboard
Gigabyte EP45-UD3LR
Memory
DDR2 2 x 2GB, 1GB x 2
Graphics Card(s)
XFX Radeon HD5750
Sound Card
AMD High Definition Audio; Realtek High Definition Audio
Monitor(s) Displays
iiyama prolite X2377HDS
Screen Resolution
1920 x 1080
Hard Drives
500GB 7200 rpm Seagate ST3500413AS 16MB, 500GB 5400 rpm Toshiba MQ02ABF050H 32MB, 200GB 7200 rpm Seagate ST3200820AS 8MB, 2TB 7200 rpm Western Digital WD20EZRX 64MB
PSU
Enermax Liberty Modular
Case
Antec P193 Midi Tower
Keyboard
Mionix ZIBAL 60
Mouse
Razer USB 2.0 Diamondback Mouse or Huion Graphics Tablet
Browser
Internet Explorer, Lunascape, Firefox, Opera, Avast Safezone
Did you install the chipset drivers for your motherboard? On the ASUS website I see this notation regarding one of the driver downloads:
Version 1.04.02 2019/04/1241.37 MBytes-ASUS EZ Installer
- ASUS EZ Installer 1.04.02 to create a Windows 7 installation file with USB 3.0 drivers preloaded for 200 series motherboards.

Link to ASUS website: PRIME A320M-K Driver & Tools | Motherboards | ASUS USA
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built desktop, Dell G15 5511 Gaming laptop,MS Surface Pro 7 tablet
OS
W10 Pro desktop, W11 laptop, W11 Pro tablet (all 64-bit)
CPU
3.7Ghz 8700K i7, i7-11800H, i7-1065G7
Motherboard
ASUS TUF Z370-Pro Gaming in desktop
Memory
16G desktop, 16G laptop, 4G tablet
Graphics Card(s)
AMD Radeon RX580, RTX 3060, Intel Iris Plus
Sound Card
High Definition Audio (Built-in to mobo)
Monitor(s) Displays
Samsung U32J59 32" (2x), 15.6", 12"
Screen Resolution
3840x2160, 3840x2160, 1920x1080, 2160x1440
Hard Drives
500G SSD for OS; 2T, 10T & 15T HDDs for Data on Desktop, 1TB SSD laptop, 128G SSD tablet.
PSU
Corsair CX 750M
Case
Antec 100
Cooling
CM 212+
Keyboard
IBM Model M - used continuously since 1986
Mouse
Microsoft Pro IntelliMouse
Internet Speed
400M down 8M up
Antivirus
Windows Defender
Browser
FireFox
Other Info
Built my first computer (8Mhz 8088cpu, 640K RAM, 20MB HDD, 2 360K floppy drives) in 1985 and have been building them for myself, relatives and friends ever since.

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
diy
OS
Win7 pro x64
CPU
stock i7 7700k
Motherboard
Gigabyte Z270N-WIFI mini-ITX
Memory
Corsair Vengeance LPX 16GB (2x8GB) DDR4 @ 3200MHz
Graphics Card(s)
integrated Intel HD 630
Sound Card
onboard Realtek ALC1220
Monitor(s) Displays
two vertically mounted samsung 55" 4k un55mu8000
Screen Resolution
1920x1280
Hard Drives
256GB Samsung EVO 960 M.2 pci-e NVMe SSD
PSU
SilverStone Nightjar ST45NF 450Watt Fanless
Case
No case. Motherboard is mounted directly onto power supply
Cooling
Evercool low profile 815EP with Panaflow 12L fan at 7v
Keyboard
Ortek MCK-86 mini
Mouse
Belkin 5-button USB
Internet Speed
spectrum 400mbps
Hello cihank1,

You should be able to connect your keyboard and mouse to a USB 2.0 connector on the Computer, and Windows will automatically find an available driver for these devices.

If Windows is not finding the devices when plugged in, check that the LED lights on keyboard and mouse are working during boot-up and after when Windows has loaded. Can you access UEFI BIOS with keyboard and mouse?

Presumably the keyboard worked on the computer when operating the install DVD?

Yes, I can use my USB mouse in UEFI. I can also use it during W7 installation. But after the installation (when Windows launches for the first time) USB ports are disabled. Even the LED lights on the mouse don't work.
 

My Computer

OS
Windows 7 Home Premium 64bit
So the issue is only with mouse, rather than both USB keyboard and mouse?

Had you tried booting Computer into Safe Mode? Does the mouse start functioning in the computer's Safe Mode?
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 x64, Vista x64, 8.1 smartphone
CPU
Intel E8400 65W 64-bit
Motherboard
Gigabyte EP45-UD3LR
Memory
DDR2 2 x 2GB, 1GB x 2
Graphics Card(s)
XFX Radeon HD5750
Sound Card
AMD High Definition Audio; Realtek High Definition Audio
Monitor(s) Displays
iiyama prolite X2377HDS
Screen Resolution
1920 x 1080
Hard Drives
500GB 7200 rpm Seagate ST3500413AS 16MB, 500GB 5400 rpm Toshiba MQ02ABF050H 32MB, 200GB 7200 rpm Seagate ST3200820AS 8MB, 2TB 7200 rpm Western Digital WD20EZRX 64MB
PSU
Enermax Liberty Modular
Case
Antec P193 Midi Tower
Keyboard
Mionix ZIBAL 60
Mouse
Razer USB 2.0 Diamondback Mouse or Huion Graphics Tablet
Browser
Internet Explorer, Lunascape, Firefox, Opera, Avast Safezone
Already answered by johnhoh sir!

Hi cihank1 & others!
Greets,

1. The question is already answered/solved by johnhoh sir. The chipset driver includes drivers for USB 3.0 as well.
The chipset driver is all that is needed to be installed at first & then the other things. I would like to use chipset driver from the motherboard page link given by sir strollin.
PRIME A320M-K Driver & Tools | Motherboards | ASUS USA
One needs to go to MB support page, choose win 7 64 as the OS, expand the chipset driver section by clicking See All Downloads to list all the drivers & then choose Version 5.12.0.0031 2018/04/18 428.89 MBytes OR Version 5.12.0.0031 2018/02/08 258.9 MBytes
The second / smaller driver does not have Graphic driver included.
Before downloading, make sure that the chosen OS is win 7 64!

2. The problem appears here is primarily due to USB 3.0 drivers because Win 7 does not support USB 3.0 out of the box. But sometimes CHIPSET may be added cause for problems.

3. If all the other things/devices, specially CHIPSET are installed, working well & showing all good in the Device Manager, One may refer this website to only get specific USB 3.0/3.1 drivers : Forum - USB 3.0/3.1 Drivers (original and modded)

4. CHIPSET, Graphics, Storage ( USB, SATA AHCI/RAID, NVMe ), IMEI are all Chipset drivers but they are listed in different ways for different models of different manufacturers. There is not an exact bar actually. For eg. here CHIPSET,Graphics & USB drivers are listed under Chipset but SATA AHCI / RAID have their own / independent listing.

5. To answer the latest question : I came across an HP laptop 2012 model which had one USB 2.0 & two USB 3.0 ports. It had an added special BIOS setting to make USB installation method smooth for win 7 or some earlier windows versions.
The auto setting was : All the USB 3.0 ports will work / function as purely USB 2.0 ports while in installation or recovery mode. But they will start to behave / function like a complete USB 3.0 port as soon as they are in a complete installation.
( It was possible to make them work as fully USB 3.0 ports even while in the installation or recovery process )
In a complete installation : To even support USB 2.0 devices with backward compatibility, USB 3.0 ports needed to be installed with proper USB 3.0 drivers or they will not work at all.

6. ( SOURCE : The above Win-Raid Forum Link )
One more thing to mention is : When we connect a device to a USB port, it would behave as a dead /no device if the USB host controller is not installed.
Actually, USB drivers come basically with three drivers included : USB Host Controller, USB Hub & HCSwitch. First of all USB Host Controller is installed, then USB hub is installed. I never came across a pc with HCSwitch so i can't tell much about that but surely that is the third one before the USB ports start working if it is there!
Then only the attached keyboard, mouse or other USB devices will be recognized & installed. Still it is not the 100% case that they will be installed automatically from the Windows Update / Internet & work well & You may have to take care of that as well! For eg. I came across some USB Wireless adapters, Tablets, etc. which did not work automatically with internet / windows update drivers in win 7. Even in some cases, the internet drivers were automatically downloaded & installed but the devices did not install & work properly. Then some dedicated drivers from the manufacturer finally did the things.The drivers / program was downloaded directly from their manufacturers & executed without those devices even connected! Drivers were started, on screen instructions were followed & the devices were connected only when it was asked for. Then only the devices were installed & worked properly.
That's where even the so full win 7 did not have the good inbox driver or a good driver from Windows Update for new devices.

Let me summarize :

(a) Decide over the drivers : Whether you need only USB 3 specific drivers or Chipset driver without Graphic driver or Chipset driver with Graphic driver. Actually one doesn't need Graphic drivers for the USB 3 functionality.
(b) Install it/them properly & make sure that they are working well by using USB 2 & USB 3 pen drives with them.
(c) Look for the dedicated win 7 drivers & install instructions from USB devices' Manufacturers if any & follow them.

Thanks & Regards. ...

EDIT : Having said all of that, I suppose & make sure that i don't make life difficult for you :

1. Choosing driver : Better go for Chipset driver from MB support page.
If graphics card is well installed & working well, you may go for the one without graphics which is the second one ( 258.9 MB )
but if you feel that graphics are not optimum, go ahead with the first one ( 428.89 MB ). It includes driver for graphics as well.

2. Installing the driver & checking its functionality: Eject & Unplug / take out all the external media & devices. Then go ahead with the Chipset driver installation & follow the on screen instructions.
Once Chipset driver is installed properly, All the USB ports : USB 2.0, USB 3.0 & USB 3.1 should work well with the pen drives.
Connect to internet & try USB 2.0 & USB 3.0 pen drives one by one to all ports. Always let all the installations complete if any!

3. Once the installations complete & pen drives work well with all the USB ports, Chipset has done all well.
Be connected to internet & connect the other USB devices one by one. Always let all the installations complete if any!
If any of the USB device does not work well, let us know. We may need to look for dedicated drivers & install instructions from the USB device(s) manufacturer(s) itself.

EDIT 2 : As said by sir iko22 : There should be no problem using USB devices with USB 2.0 port unless mentioned otherwise But I don't think that a USB mouse will work during installation or accessing BIOS but i am not sure!
 
Last edited:

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
hp compaq presario c795VU notebook pc
OS
Windows 7 Ultimate x32 With Sp1 + Vista Ultimate x32 with Sp1 & Sp2 !!
CPU
Intel Mobile Core 2 Duo T5750 @ 2.00GHz Merom 65nm Technolog
Motherboard
Hewlett-Packard 30D9 (CPU)
Memory
2.00GB Dual-Channel DDR2 @ 332MHz (5-5-5-15)
Graphics Card(s)
Mobile Intel(R) 965 Express Chipset Family
Sound Card
High Definition Audio Device
Monitor(s) Displays
LP154WX4-TLCB on Mobile Intel 965 Express Chipset Family
Screen Resolution
1280x800 @ 60Hz
Hard Drives
149GB Western Digital WDC WD1600BEVS-60VAT0 ATA Device (SATA)
Keyboard
Standard 101/102-Key or Microsoft Natural PS/2 Key + HP QLB
Mouse
ALPS pointing device
Antivirus
Kaspersky AV 2017(Win 7) & AVG AntiVirus Free 2016 (VISTA)
Browser
google chrome
One of my friend facing the same issue. I think this would help him.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Ultimate x64
CPU
Xeon
Motherboard
Dell
Memory
8 GB
Graphics Card(s)
Nvidia FX 1800
Hard Drives
Seagate 1 TB
Antivirus
Windows Defender
Browser
Google Chrome
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