Black screen with cursor, safe mode wont load

[Gloom]

this is what i get when i put in the command you gave me and also i tried checking the hard drive and it gave me that error

 

[VistaKing]

Use that disc to get to the command prompt .

1) Load disc in tab F12 for boot options
2) choose your DVD drive
3) Press Enter when you see " Press any key to boot from CD or DVD … " you have 8 seconds to press Enter or you would have to restart the PC to get back to this section .
4) Make sure the languages are English ( or any language you prefer )
5 ) In the window where it says Install Now click on Repair your computer on the lower left hand corner
6 ) Choose the OS click Next
7) Click on command prompt
Type in this command

sfc /SCANNOW /OFFBOOTDIR=C:\  /OFFWINDIR=C:\Windows

Added : That image you got with the disc in the computer or without the disc ?

 

[Gloom]

the part where i have to choose the OS is empty, the list is empty and im not sure which driver i have to add :/

 

[VistaKing]

Lets try this get to the BIOS by hitting F2 once you see the DELL splash screen .

Go to the Advanced BIOS Features . If you see anything with Sata configuration and change it from AHCI to ATA(IDE or Legacy)

   Note

Your Service Tag label should be on the side of your PC

Open up a Command Prompt with the DVD (same steps as before) and run the command below . Reboot once you're done .

 c:\windows\system32\drivers\classpnp.sys classpnp.old

 

[Gloom]

didnt work