Blue Screen ID 1033

[njguy]

Hi Guys,

I'm receiving this blue screen when doing anything on the laptop, no specific software or anything.

When I check the event log I don't see any error more besides the computer restarting due to the blue screen.

Attached please find the logs.

Is an HP HP EliteBook 850 G1 with an I7 and 16 GB memory ram, window 7 professional 64 bit. I update all the drivers from HP website but still no luck.

Can somebody help me and see if you can guide me to the correct software or hardware that may be causing the blue screen.

Thank you.

 

[njguy]

Can somebody help me please!

 

[njguy]

I'm still looking for a solutions, nothing I did has help me so far.

 

[axe0]

Sorry for the delay in response, do you still need help?

 

[njguy]

Hi,

Yes I still need help.

Microsoft doesn't want to help if I don't pay them $250.

 

[axe0]

Please do the following

• Open an admin command prompt
• Copy & paste the code below in the command prompt
• Go to your desktop
• Right click CollectedFiles folder and choose sent to and select compressed (zipped) folder
• Upload the zip.

Code:

md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&dxdiag /t %temp%\dxdiag.txt&copy %temp%\dxdiag.txt "%USERPROFILE%\Desktop\CollectedFiles\dxdiag.txt"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"