BSOD at random times while using.

[GordonCCH]

I'm using a Dell XPS9100
Windows 7 home premium 64-bit SP1
Intel COre i7 CPU 930 @ 2.8GHz
4.0GB RAM
ATI Radeon HD 5700

I have been getting random BSOD as long as i am using the computer. The BSOD could occur during gaming, streaming online on youtube, or even just scrolling in facebook with itunes on. I have cleaned the com multiple times using cccleaner, malwarebytes, avg and such. The BSOD usually happens like 2 hours after the com is on. Usually the first 2 hours, the com is normal, after that, the BSOD would occur anytime as long as i am using it. I have left my CPU running while i'm not out, the BSOD would not occur. I have tried memtest86 and have passed.

Sometimes, after the BSOD, the cpu would not be able to boot and the power button would start blinking in orange light, 6 short beeps. It would occur when i try to boot it right after the BSOD. I would need the leave the computer for few hours before i could restart it again.
The computer is no longer on warranty and i have called dell but they say that they will need to send technicians to check which would cost a bit. And i am also trying not to reformat the whole computer as i am not sure if it would fix the problem and would be really troublesome with my documents.

Thank you in advance to anyone who could aid me in this situation. This is my first thread and i am not sure this is sufficient. Please do not hesitate to ask if anymore information is required as this is all i can think off for now.

Gordon.

 

[x BlueRobot]

[COLOR="Red"]BugCheck 124[/COLOR], {4, fffffa8004ac2038, 0, 0}

Probably caused by : GenuineIntel

===============================================================================
Section 0     : [COLOR="Red"]PCI Express[/COLOR]
-------------------------------------------------------------------------------
Descriptor    @ fffffa8004ac20b8
Section       @ fffffa8004ac2148
Offset        : 272
Length        : 208
Flags         : 0x00000001 Primary
Severity      : Recoverable

Port Type     : Root Port
Version       : 1.1
Command/Status: 0x4010/0x0507
Device Id     :
  VenId:DevId : 8086:340e
  Class code  : 030400
  Function No : 0x00
  Device No   : 0x07
  Segment     : 0x0000
  Primary Bus : 0x00
  Second. Bus : 0x00
  Slot        : 0x0000
Dev. Serial # : 0000000000000000
Express Capability Information @ fffffa8004ac217c
  Device Caps : 00008021 Role-Based Error Reporting: 1
  Device Ctl  : 0107 ur FE NF CE
  Dev Status  : 0003 ur fe NF CE
   Root Ctl   : 0008 fs nfs cs

AER Information @ fffffa8004ac21b8
  Uncorrectable Error Status    : 00000020 ur ecrc mtlp rof uc ca cto fcp ptlp SD dlp und
  Uncorrectable Error Mask      : 00000000 ur ecrc mtlp rof uc ca cto fcp ptlp sd dlp und
  Uncorrectable Error Severity  : 00062010 ur ecrc MTLP ROF uc ca cto FCP ptlp sd DLP und
  Correctable Error Status      : 00000000 adv rtto rnro dllp tlp re
  Correctable Error Mask        : 00000000 adv rtto rnro dllp tlp re
  Caps & Control                : 00000005 ecrcchken ecrcchkcap ecrcgenen ecrcgencap FEP
  Header Log                    : 00000000 00000000 00000000 00000000
  Root Error Command            : 00000000 fen nfen cen
  Root Error Status             : 00000000 MSG# 00 fer nfer fuf mur ur mcr cer
  Correctable Error Source ID   : 00,00,00
  Correctable Error Source ID   : 00,00,00

It seems there may be a problem with one your PCIe ports on your motherboard, or the device which is using the port.

Upload a .NFO file:

Start rb: > Type: msinfo32 > File, Save

 

[GordonCCH]

Thank you @x BlueRobot,

This is my .NFO file. while saving, it caused my msinfo32 window appear 'not responding' for like 30 seconds. it is from the same cause?

 

[x BlueRobot]

No, I wouldn't say so, and the file appears to be corrupt for some reason :huh:

Graphics Card:

• http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

:warn:Read all the steps within the hardware test tutorials very carefully, as stress tests is designed run components to their maximum capacity, in order to point out failing or faulty hardware components.

Install and perform full scans with:

• Malwarebytes : Free anti-malware download
• Microsoft Security Essentials | Protect against viruses, spyware, and other malware

:info: Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation

Please upload/update your System Specifications using:

• http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

How old is your machine? Is the warranty still valid?

 

[GordonCCH]

I have just done the furmark test. The com did not enter bsod, however it froze after 53 seconds at the temperature of 70%. With the screen frozen, the CPU starts the repeat of the 6 short beeps again. Does this mean that the problem is hardware?

It is close to 2 years old and the warranty is already over.

 

[GordonCCH]

U mean the nfo file is corrupted? I will try upload it again when I can start up the computer. Pressing the power button now only results in the 6 beeps.

 

[x BlueRobot]

The problem is hardware-related, and how long did you run the test for?

 

[GordonCCH]

the test ran for 53 seconds as stated on the testing screen when it froze.

For some reason, whenever i save the .NFO file, it is currupt or incompatible with this version of system information.

I have updated my system specs and exported my system info since the .NFO is corrupted. not sure if this helps.

 

[x BlueRobot]

Remove the side of the case, and then attempt to re-run the test, remove any dust from any the case carefully, it seems to be a overheating issue with the temperatures increasing so fast.

 

[GordonCCH]

I have removed the side casing and cleared out the dust. I do that everytime I get the bsod to allow the CPU to cool down quicker.

 

[x BlueRobot]

Upload the new BSOD if you have had one

 

[GordonCCH]

Upload the new BSOD if you have had one

I have "Grabbed" a new one with the SF_Diagnostic_Tool. i'm not sure if the freeze earlier while stress testing the graphics card is included as there is no BSOD, only froze on the stress test page and the CPU starts beeping.

 

[x BlueRobot]

===============================================================================
Section 0     : [COLOR="Red"]PCI Express[/COLOR]
-------------------------------------------------------------------------------
Descriptor    @ fffffa8004ac20b8
Section       @ fffffa8004ac2148
Offset        : 272
Length        : 208
Flags         : 0x00000001 Primary
Severity      : Recoverable

Port Type     : Root Port
Version       : 1.1
Command/Status: 0x4010/0x0507
Device Id     :
  VenId:DevId : 8086:340e
  Class code  : 030400
  Function No : 0x00
  Device No   : 0x07
  Segment     : 0x0000
  Primary Bus : 0x00
  Second. Bus : 0x00
  Slot        : 0x0000
Dev. Serial # : 0000000000000000
Express Capability Information @ fffffa8004ac217c
  Device Caps : 00008021 Role-Based Error Reporting: 1
  Device Ctl  : 0107 ur FE NF CE
  Dev Status  : 0003 ur fe NF CE
   Root Ctl   : 0008 fs nfs cs

AER Information @ fffffa8004ac21b8
  Uncorrectable Error Status    : 00000020 ur ecrc mtlp rof uc ca cto fcp ptlp SD dlp und
  Uncorrectable Error Mask      : 00000000 ur ecrc mtlp rof uc ca cto fcp ptlp sd dlp und
  Uncorrectable Error Severity  : 00062010 ur ecrc MTLP ROF uc ca cto FCP ptlp sd DLP und
  Correctable Error Status      : 00000000 adv rtto rnro dllp tlp re
  Correctable Error Mask        : 00000000 adv rtto rnro dllp tlp re
  Caps & Control                : 00000005 ecrcchken ecrcchkcap ecrcgenen ecrcgencap FEP
  Header Log                    : 00000000 00000000 00000000 00000000
  Root Error Command            : 00000000 fen nfen cen
  Root Error Status             : 00000000 MSG# 00 fer nfer fuf mur ur mcr cer
  Correctable Error Source ID   : 00,00,00
  Correctable Error Source ID   : 00,00,00

===============================================================================

The same crash has occurred again, the crash can be caused by driver corruption, however that is in rare circumstances. I think the problem is more of a hardware issue.

Update ATI Radeon HD 5700 Series:

• AMD Graphics Drivers & Software

Use the automatic driver detection provided by AMD (link on the page).

Dell BIOS Beeps:

• Dell BIOS Post Beep Codes

 

[GordonCCH]

If it's a hardware issue, would i probably need to get a new one? cause graphic cards cant be repaired right? i am using Catalyst Control Center and constantly updating my graphics card. When i use the AMD Driver Autodetech, it pops up stating "You have the latest driver version for your system" and this window pops out.

 

[x BlueRobot]

You have the latest driver for your graphics card then, and it may be the graphics card or the the PCIe slot on your motherboard; or anything which is using your PCIe slot.

Run OCCT and see if that works:

• http://www.sevenforums.com/tutorials/160729-nvidia-amd-video-card-test-occt.html

 

[GordonCCH]

Alright i will get do the test after i finish scanning with microsoft security essential. will post as soon as i get any result.

 

[x BlueRobot]

That's good to know

 

[GordonCCH]

I know the problem is not exactly solved for now, but thank you for putting in the effort to help me. Really appreciate it.

 

[x BlueRobot]

I know the problem is not exactly solved for now, but thank you for putting in the effort to help me. Really appreciate it.

Your welcome

 

[GordonCCH]

Is it normal that microsoft security essentials takes more than 6 hours for a full scan? The previous 2 times i scanned froze halfway through the scan cause i was using the computer. Now i have left it on to scan without using it for anything else for more than 5 hours and it has not finished yet.