BSOD kernel 41 bugcheck 278

[offensivforce]

i bought this custom pc off a mate of mine so i only know a little about and where too find the correct information. i am getting constant bsod but with the blue screen instant restarts screen turns off then the computer restarts i can still see my logitech display on my keyboard running for about 5 seconds after screen is black then computer restarts i was getting this problem when i first got the pc but it has gotten too the stage where yesterday i was crashing upon load in so i reset the mother board in a attempt too even get too the load screen thinking maybe something has gone wrong but i can only look at web pages now if i load any of my games this is what happens. call of duty black ops- several ways it crashed are loaded game up and actually went INTO game upon loading the game map i see the map name on the left side of screen and then the map picture appears and then crash i have also run about 20 meters int he game and crashed as well it is SO random i cannot figure it out.

i started with 3 water cooled GTX 580's now i am down too one in an attempt too figure this out. UPON taking out 2 cards the system ran fine no hiccups nothing i thought i was king dick of the cheese factory i went too bed woke up the next day and turned on the pc and could not even load into windows.

i have gotten toot his put of just loading into games now i crash upon loading full screen of msi afterburner i crash upon furbench the system is fully water cooled except for the ram and not over clocked i have seen it hit 70 but the house was 40 degrees. it has been very strange with the working and then not working and it is starting too wear me thin too the put i want too put my size 11 boot through the mother board and kick my cooling system on the other side. currently debating on buying a titan and hoping it fixes this problem.

i will post as much info as i can i am not a genius i am a gamer i blow stuff up not put it together

thankyou Adrian

 

[offensivforce]

my mate that built the pc bought it i have the case and everything why is that?

if the files look weird i did download and pay for a program as a last resort too attempt too repair the kernel problem a noobish idea i know cost me $50 but i have been dealing with this problem for ages.
the problem is called errorEND

 

[offensivforce]

it has the sticker and everything came with book it looks legit it has the Certificate of authenticity on it i am POSTIVE this is a Legit copy.
also i believe i even registered this copy as well

 

[offensivforce]

i tried the fix's that WE RECOMMEND that was posted at the top and the bottom of this page was still getting the same error after i ran the program for a second time

 

[offensivforce]

ok i did not even get to the start screen of black ops 2 ( call of duty) i double clicked on it to start the game screen went black maximized did a little load icon and then black screen full restart this is after i have run the Reg cure Pro that was recommended i am attaching a new file with all the new information that hopefully will help you guys help me.

Cheers Adrian.

p.s the pc did start quicker from running the program.

 

[Arc]

It is a stop 0x116, which is a display/graphics related issue. But the installed Display driver is the latest.... it is out a couple of days ago. Just want to know .... was it showing the BSOD in the same way even before installing this driver version? Answer carefully, as your answer may be proven as a document for the future

Also, it is a computer of more or less two years old. So there is fair possibility that there is dust allocation inside it and it is being hot. The temperature can cause a stop 0x116, anytime. Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of the PSU that is inside the computer.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Let us know the results.
_______________________________________________________

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa801caa94e0, fffff880073a0f50, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+8f0f50 )

Followup: MachineOwner
---------

11: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa801caa94e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880073a0f50, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+8f0f50
fffff880`073a0f50 803db205f0ff00  cmp     byte ptr [nvlddmkm+0x7f1509 (fffff880`072a1509)],0

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`0b1fcb88 fffff880`0654a054 : 00000000`00000116 fffffa80`1caa94e0 fffff880`073a0f50 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`0b1fcb90 fffff880`0651d867 : fffff880`073a0f50 fffffa80`1b2d7000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`0b1fcbd0 fffff880`06549e63 : 00000000`ffffd84d fffff880`03944140 fffffa80`1caa94e0 00000000`0000000f : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`0b1fcc80 fffff880`0643803d : fffffa80`13cdab80 00000000`00000080 00000000`00000000 fffffa80`1b279410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`0b1fcd00 fffff800`04d7abae : 00000000`0206c031 fffffa80`1ad23b50 fffffa80`13a0e040 fffffa80`1ad23b50 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`0b1fcd40 fffff800`04acd8c6 : fffff880`0393f180 fffffa80`1ad23b50 fffff880`0394a1c0 0030005f`00560045 : nt!PspSystemThreadStartup+0x5a
fffff880`0b1fcd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+8f0f50
fffff880`073a0f50 803db205f0ff00  cmp     byte ptr [nvlddmkm+0x7f1509 (fffff880`072a1509)],0

SYMBOL_NAME:  nvlddmkm+8f0f50

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52314e10

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

11: kd> lmvm nvlddmkm
start             end                 module name
fffff880`06ab0000 fffff880`075a7000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Sep 12 10:46:00 2013 (52314E10)
    CheckSum:         00AC9E83
    ImageSize:        00AF7000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[offensivforce]

Power supply is a Corsair AX1200- i did not even get too 600 watts using the calculator ( i did the best i could in filling the form out) i will stress test a ln a little bit using the furmark as i have been crashing as soon as it attempts too load into fullscreen.
i have never seen the pc on a standard day of 6 hours normal gameplay go above 45 in any cat that is using Realtemp

 

[offensivforce]

ok i have run the furmark and it lasted roughly 1-2 seconds i got to see some graphic picture which looked like a weird eye? like something out of minecraft than screen went black and computer restarted. In regards too your question before on whether this has only been happening before the current driver upgrade on the card yes. i have even tried the BETA driver version and i still crashed although it changes so i will not say it is the exact same crash every time as i said yesterday i actually got too move in black ops 2 yesterday only 20-30 meters before crashing but always black screen then full restart. before than i could play for ages and nothing woulds happen (played a full day once i removed 2 of my gtx 580's). i am hoping i am just providing all of the correct information i know alot of people are having the kernel 41 problem with these cards well any in the 500 range from what i have heard. in my opinion i would say the crash has been the same every time

i was just able too watch a couple of video's about the titan on they were youtube videos's and i did not crash and i did put it in fullscreen as well not sure if that helps

 

[Arc]

ok i have run the furmark and it lasted roughly 1-2 seconds i got to see some graphic picture which looked like a weird eye? like something out of minecraft than screen went black and computer restarted. In regards too your question before on whether this has only been happening before the current driver upgrade on the card yes. i have even tried the BETA driver version and i still crashed although it changes so i will not say it is the exact same crash every time as i said yesterday i actually got too move in black ops 2 yesterday only 20-30 meters before crashing but always black screen then full restart. before than i could play for ages and nothing woulds happen (played a full day once i removed 2 of my gtx 580's). i am hoping i am just providing all of the correct information i know alot of people are having the kernel 41 problem with these cards well any in the 500 range from what i have heard. in my opinion i would say the crash has been the same every time

i was just able too watch a couple of video's about the titan on they were youtube videos's and i did not crash and i did put it in fullscreen as well not sure if that helps

Well, the issue is with the GPU itself. It is not functioning properly.

Plan to change it. If it is within warranty, RMA it.

 

[offensivforce]

if you are a 100% sure it is that card i will put one of the other's in and try again remembering i had 3 of these cards i may of had a bad one and i now have put it in??

 

[offensivforce]

i have changed out the graphics card i had in for another gtx 580. loaded fine i ran furmark and it ran looked like it ran fine went outside while it was still running came back in and yup you guessed it pc was restarting. pc would not start it was in a continuous restart load it the windows logo and restart again i have currently got it running graphics availability is unknown i had too do a sys restore to a point where i had not even dled furmark yet that jsut finoished dling now so i will run the test again and stay here and watch it but error was still a kernel 41 and the same key words as always 0x8000000000000002 but bug check was 0 and so was the parameters. ok enough chat time too do the stress test ( remembering with my previous card i could load it for only 2 seconds, this card before i crashed and had too restore would of been an easy 30 seconds i watched it before leaving.

 

[offensivforce]

ok i crashed in 2 seconds again this IS a COMPLETELY different card i am uploading a new zip for you guys too check out some of the check code parameters are different this time though.... INSIDE the zip is what i think is a log from furmark i am unsure of that looked like a log to me

p.s the bug check code for this crash was the original 278 again

 

[offensivforce]

this is summary of the second gtx 580 been running for a bit over a over

 

[Arc]

Stop 0x116 is a display/graphics related BSOD. There are certain reasons that can make display crash to BSOD.

• System/GPU overheating + dust allocation.
• Bad/Failing display driver
• Bad/Failing GPU
• Inadequate power supply

Now, what comes out is .......

• The system is not overheating at all.
• The driver is the latest version. I asked if it BSODs with the earlier versions too, you havent answered. So considering that it is not the case.
• Power supply is more than adequate.

It is the GPU itself that remains there. Specially when it is crashing during the stress test, we can almost certainly say that it is the GPU that is failing. Its a crazy thought to expect 100% surety in remote assistance. We just can guide you in the proper way. Dont forget that we are not able to see your system physicallyand test in hand. We are trusting on the data and information you have supplied.

Now come to teh COMPLETELY DIFFERENT CARD causing BSOD. As far as I can see, the card is .....

Name NVIDIA GeForce GTX 580
PNP Device ID PCI\VEN_10DE&DEV_1080&SUBSYS_15893842&REV_A1\4&DCE18BE&0&0018
Adapter Type GeForce GTX 580, NVIDIA compatible
Adapter Description NVIDIA GeForce GTX 580
Adapter RAM 1.50 GB (1,610,612,736 bytes)
Installed Drivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver Version 9.18.13.2723
INF File oem19.inf (Section128 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 119 hertz
Bits/Pixel 32
Memory Address 0xDE000000-0xDFFFFFFF
Memory Address 0xC0000000-0xCFFFFFFF
Memory Address 0xCE000000-0xCFFFFFFF
I/O Port 0x0000CF00-0x0000CF7F
IRQ Channel IRQ 16
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\nvlddmkm.sys (9.18.13.2723, 10.75 MB (11,274,528 bytes), 17/09/2013 10:22 PM)

Whereas, the GPU that was in use during the previous BSOD is .....,

Name NVIDIA GeForce GTX 580
PNP Device ID PCI\VEN_10DE&DEV_1080&SUBSYS_15893842&REV_A1\4&DCE18BE&0&0018
Adapter Type GeForce GTX 580, NVIDIA compatible
Adapter Description NVIDIA GeForce GTX 580
Adapter RAM 1.50 GB (1,610,612,736 bytes)
Installed Drivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver Version 9.18.13.2723
INF File oem19.inf (Section128 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 119 hertz
Bits/Pixel 32
Memory Address 0xDE000000-0xDFFFFFFF
Memory Address 0xC0000000-0xCFFFFFFF
Memory Address 0xCE000000-0xCFFFFFFF
I/O Port 0x0000CF00-0x0000CF7F
IRQ Channel IRQ 16
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\nvlddmkm.sys (9.18.13.2723, 10.75 MB (11,274,528 bytes), 17/09/2013 10:22 PM)

So ..... I am not able to see the difference between these two cards.

This is your computer. Your decision is the final. You may take my/our words or not. We can just suggest based on what we see, and what we see that it is the SAME GPU caused the last BSOD that you posted.

 

[offensivforce]

thanks archie i have 1 more qestion mat oh i did say yes that it was happening in earlier versions as well . I am taking your advice in and all of it of because i would be putting it bluntly stupid not too. Ok so here is my question noe i am guessing ym thrid card is going too have the exact same issue NOW i am thinking the gpu is failing because the others seem minor too me COULD the gpu have failed due too my resent power outage at my house. power went off while pc was running and in game now as we have seen just won't do what it is told. If this is possible that a power outage could destroy my gpu's i can attempt too get my insurance in on the problem because pc is insured under house and contents . my problem is i know 3rd time i ask this same thing. would a Tech see that a power outage could cause this damage and if so why only the cards why not mother board cpu etc etc etc

thanks for all your help Sincerely Adrian

 

[Arc]

I have requested my debugging guru to look at your case. Hopefully you will get the best possible suggestions very shortly.

 

[Vir Gnarus]

I'm sorry for the long delay. I've been quite busy with other things.

I looked into your crashes and every time I see the following error code: c000009a (Insufficient system resources exist to complete the API). This sounds very much like memory for Nvidia's drivers ran out. While you do have a lot of RAM, it's possible a driver of some sort has a very serious memory leak and is filling it up quickly. There's also a good chance this is caused by memory failure or a problem with your motherboard in supporting your RAM.

If you are overclocking your memory or anything, reset them to factory defaults. Also make sure your memory timings are correct. Can you tell me what exactly your RAM is, like what model and brand? There's a possibility your motherboard may not support your RAM configuration or those models of sticks.

There are some stuff you need to remove. First, go to the EVGA website and download and update all your motherboard's drivers for all its parts. Second, uninstall all software that comes with your motherboard, as well as TuneUp Utilities. This includes overclocking software, monitoring software, driver update software, etc. Only leave device drivers designed to make parts of your motherboard work. Everything else should be removed.

If that does not fix your problem, then do some hardware tests. I recommend starting by removing all your RAM except the first slot (any other will cause problems), and then run Memtest86+ for 7 passes (all tests done once = 1 pass) on that one stick. After that, even if it shows up bad, replace it with another stick, and test that for 7 passes as well. Repeat until you do it for all RAM sticks.

If you see that all are many of your sticks are showing up bad, it's a motherboard/PSU problem. If you see only one or maybe even just two sticks bad, it's most likely a problem with those sticks. If Memtest hangs, crashes or your system restarts during the test, then you have a serious motherboard or power supply problem and one of them has to be replaced.

I know this is a lot of work, but finding problems with hardware - especially with this much of it - is hard to do without already having the right equipment available. I am confident we have a hardware problem, but which hardware it is can be very difficult to determine. So we will need to test with brute force and process of elimination.

 

[offensivforce]

Corsair CMT12GX3M3A2000C9 12GB Kit Dominator GT DDR3 that is the ram i am running. my partner only bought me 3 sticks in July for my birthday this year so one would think it would not be those sticks? sorry for the late really have had some nasty back problems and been stuck in bed for quite some time

 

[Vir Gnarus]

I checked the compatibility list and it doesn't even list any 2000 Mhz 4GB modules for your motherboard, only 1GB, 2GB, and 8GB. While the list is not comprehensive, it could mean that the system doesn't like 4GB modules at that particular speed (plus it said you had to overclock to even get to 2Ghz from 1333Mhz).

I noticed you only mentioned 12GB kit, but Speccy says you have 24GB installed. Do you have two sets of this kit? Have you tried reducing the amount of RAM you have installed, perhaps halving it? Again, I recommend testing one module at a time with Memtest. Also if your system somehow goes stable with one or two modules that turn out clean on Memtest, it may just be your memory configuration.

I am still puzzled about the repeated reboots once your first one kicks in. That always sounds like a PSU or temperature problem.

 

[offensivforce]

yes i have 2 sets of these but the problem still existed before i put the second set of ram in. SO you don't think it is my cards? and the power supply tested fine on the website seemed too be putting out the correct voltage and watts according too the spreadsheet anyway.. The motherboard that is in the pc could be stuffed but it is watercooled ( well sure looks like it) If i was too replace it what board would run my current items obviously i would want too upgrade not downgrade so what would be a suitable comparison. i don't want any of the parts i have too go too waste such as the ram and the water cooling so what would be the next board for me?