Solved BSOD occurring at random in ntoskrnl.exe, error code: 0x0000003b

[writhziden]

Did the steps for the wireless driver help your system be more stable during sleep cycles, or did you have to change the settings through advanced power options? Let us know how the system is running and if you need further assistance.

 

[littleraskol]

The USB wireless adapter was becoming unreliable for other reasons (e.g., it would sometimes just turn off for no reason), and since all these crash reports apparently point to it, I bought a real wireless adapter card. I don't want to say everything is fine and invoke the wrath of the luck gods, but so far no BSODs. I wouldn't have been able to track this issue to its source without your advice in this thread, so thanks once again!

 

[writhziden]

No problem. Glad the new adapter has provided more stability.

If you would like to mark this thread as solved, the green button at the top or bottom of the thread next to the orange button marked Post Reply allows you to do so.

 

[littleraskol]

I should probably never have marked this as resolved, it only guaranteed that this would happen again. Another 0x0000003b SYSTEM_SERVICE_EXCEPTION originating in ntoskrnl.exe. I've attached the usual reporting info. I don't understand this. I got a new network adapter and nothing happens for over a month and then this. This is honestly really depressing, I built this computer myself and yet I don't understand what I'm doing wrong. In this case, unlike in the past, I did install new programs. A lot actually... I found the list of free software and kind of went nuts downloading and installing things. I made a system restore point beforehand, but having to reinstall everything or figure out which one is at fault is going to be a nightmare. Are any of the programs on that list known to cause issues? I can write out a list of what I installed if that would help.

 

[littleraskol]

Additionally, this is the network card I installed: Newegg.com - Rosewill RNX-N150PCx Wireless Adapter IEEE 802.11b/g/n PCI 2.2 Up to 150Mbps Wireless Data Rates 64/128 bits WEP, WPA (TKIP with IEEE802.1x), WPA2 (AES with IEEE802.1x)

Was working fine until today so I am inclined to blame this on new software, hopefully.

 

[writhziden]

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [F:\BSODDmpFiles\littleraskol\Windows_NT6_BSOD_jcgriff2\021412-23322-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`03668000 PsLoadedModuleList = 0xfffff800`038ad670
Debug session time: Tue Feb 14 07:18:34.783 2012 (GMT-7)
System Uptime: 1 days 17:42:00.329
Loading Kernel Symbols
...............................................................
................................................................
............................................
Loading User Symbols
Loading unloaded module list
.................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff800036dcb65, fffff880079c0cd0, 0}

Probably caused by : hidusb.sys ( hidusb!HumGetStringDescriptor+10a )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800036dcb65, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880079c0cd0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!ExpInterlockedPopEntrySListFault16+0
fffff800`036dcb65 498b08          mov     rcx,qword ptr [r8]

CONTEXT:  fffff880079c0cd0 -- (.cxr 0xfffff880079c0cd0)
rax=00000000ca040003 rbx=0000000000000001 rcx=fffff880009ea060
rdx=0042034c61004201 rsi=0000000000000012 rdi=0000000000000000
rip=fffff800036dcb65 rsp=fffff880079c16b0 rbp=fffff880009ea060
 r8=0042034c61004200  r9=fffff80003668000 r10=fffff880009ea060
r11=fffff880079c1800 r12=fffff8000386f340 r13=0000000000000000
r14=0000000000000002 r15=0000000055646948
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
nt!ExpInterlockedPopEntrySListFault16:
fffff800`036dcb65 498b08          mov     rcx,qword ptr [r8] ds:002b:0042034c`61004200=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  mainserv.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff800038131de to fffff800036dcb65

STACK_TEXT:  
fffff880`079c16b0 fffff800`038131de : fffffa80`096a7948 fffff800`036e9f32 fffffa80`0be4a4f0 fffff800`036f689c : nt!ExpInterlockedPopEntrySListFault16
fffff880`079c16c0 fffff880`0695eb4e : 00000000`0000000a 00000000`00000001 fffffa80`08c23630 fffff880`06956d2d : nt!ExAllocatePoolWithTag+0xfe
fffff880`079c17b0 fffff880`06956f2f : fffffa80`00000106 fffffa80`0be4a848 fffffa80`0be4a800 fffffa80`08cf0910 : hidusb!HumGetStringDescriptor+0x10a
fffff880`079c1830 fffff880`0696702f : fffffa80`0a72e001 fffffa80`0be4a848 00000000`00000001 fffffa80`08cf0a80 : hidusb!HumInternalIoctl+0x10b
fffff880`079c18a0 fffff880`06966dd0 : fffffa80`0be4a848 fffff880`0696f4a0 fffffa80`08ce17e0 00000000`000b01be : HIDCLASS!HidpGetDeviceString+0x8b
fffff880`079c18e0 fffff880`069658d3 : fffff880`06970301 fffffa80`0be4a4f0 fffffa80`08ce17e0 fffff800`000b01be : HIDCLASS!HidpIrpMajorDeviceControl+0xb2c
fffff880`079c1970 fffff880`069b683f : 00000000`c00000bb 00000000`c00000bb fffff880`079c1ca0 fffffa80`0be4a4f0 : HIDCLASS!HidpMajorHandler+0x1c3
fffff880`079c19e0 fffff800`039ffa97 : fffffa80`0c7bcbb0 fffffa80`0c7bcbb0 fffffa80`0be4a890 fffffa80`0be4a4f0 : HidBatt!HidBattIoControl+0x87
fffff880`079c1a10 fffff800`03a002f6 : 00000000`016bf100 00000000`00000000 00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0x607
fffff880`079c1b40 fffff800`036e3ed3 : 00000000`72722450 00000000`016bf170 00000000`016bfd20 00000000`7efaa000 : nt!NtDeviceIoControlFile+0x56
fffff880`079c1bb0 00000000`72722e09 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`016bf0f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x72722e09


FOLLOWUP_IP: 
hidusb!HumGetStringDescriptor+10a
fffff880`0695eb4e 4889842488000000 mov     qword ptr [rsp+88h],rax

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  hidusb!HumGetStringDescriptor+10a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hidusb

IMAGE_NAME:  hidusb.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7a665

STACK_COMMAND:  .cxr 0xfffff880079c0cd0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_hidusb!HumGetStringDescriptor+10a

BUCKET_ID:  X64_0x3B_hidusb!HumGetStringDescriptor+10a

Followup: MachineOwner
---------

When you removed the old device, did you uninstall the device through device manager beforehand? I still see the jswpslwfx.sys loaded, which I believe is the usb wireless driver.

http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html may help to remove the old device and its driver.

 

[littleraskol]

Huh, that's a good point... I probably didn't. Man, I really hope it's that simple! Thanks again. Will update with any issues and close in a week or so if everything works out.

 

[writhziden]

You're welcome. Best of luck it is that simple.

 

[littleraskol]

Followed those instructions, although there weren't any unused/greyed out USB drivers. However, the USB network adapter driver software could be uninstalled like any application, so I did that.

Interestingly, the device manager listed a "Realtek PCIe GBE Family Controller" that apparently wasn't working. The reason:

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

Disabling it did nothing as far as I could tell, so I re-enabled it. Driver is up to date according to Windows. I don't really even know what this is. Could it be a problem?

 

[writhziden]

The Realtek PCIe GBE Family Controller belongs to your Ethernet card.

The crash was USB based, so I am thinking it was the remnants from the wireless USB device you had. See if removing it provides stability for the system.

 

[littleraskol]

Well, it's still happening... I'm going to try the USB fix steps one more time and uninstall anything that looks like a network device and restart. I kinda feel like I am doing the same thing over and over and expecting a different result.

Odd thing about this one: still a 0x0000003b SYSTEM_SERVICE_EXCEPTION, but the cause seems to be "dxgmms1.sys" Another odd thing is that often when this happens, the AMD Catalyst software updater runs. Could just be because it only checks on restarts or something, maybe. A search on google seems to indicate this file/program is a common BSOD issue. According to this it is often thought to be a display driver issue, but it's not always.

 

[writhziden]

AODDriver2	fffff880`07ed1000	fffff880`07f02000	Wed Jun 15 02:38:35 2011 (4df86f8b)	00012df4		AODDriver2.sys

The above driver is known to cause blue screen crashes. Can you install just the drivers for your graphics card without the software? If not, refer to my post #30 in BSOD Windows 7 - ntoskrnl.exe+7cc40.

Your crash report still suggests a USB issue; where did you see the DirectX driver for the crash?

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\Kingston\BSODDmpFiles\littleraskol\Windows_NT6_BSOD_jcgriff2\022312-21840-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`0365b000 PsLoadedModuleList = 0xfffff800`038a0670
Debug session time: Thu Feb 23 05:01:12.557 2012 (UTC - 7:00)
System Uptime: 3 days 12:36:56.102
Loading Kernel Symbols
...............................................................
................................................................
......................................
Loading User Symbols
Loading unloaded module list
.................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff800036cfb65, fffff88008971cd0, 0}

Probably caused by : hidusb.sys ( hidusb!HumGetStringDescriptor+10a )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800036cfb65, Address of the instruction which caused the bugcheck
Arg3: fffff88008971cd0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!ExpInterlockedPopEntrySListFault16+0
fffff800`036cfb65 498b08          mov     rcx,qword ptr [r8]

CONTEXT:  fffff88008971cd0 -- (.cxr 0xfffff88008971cd0)
rax=00000001bd960003 rbx=0000000000000001 rcx=fffff88002fd6060
rdx=0046002057004601 rsi=0000000000000012 rdi=0000000000000000
rip=fffff800036cfb65 rsp=fffff880089726b0 rbp=fffff88002fd6060
 r8=0046002057004600  r9=fffff8000365b000 r10=fffff88002fd6060
r11=fffff88008972800 r12=fffff80003862340 r13=0000000000000000
r14=0000000000000002 r15=0000000055646948
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
nt!ExpInterlockedPopEntrySListFault16:
fffff800`036cfb65 498b08          mov     rcx,qword ptr [r8] ds:002b:00460020`57004600=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  mainserv.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff800038061de to fffff800036cfb65

STACK_TEXT:  
fffff880`089726b0 fffff800`038061de : fffffa80`09969168 fffff800`036dcf32 fffffa80`0c1f6c10 fffff800`036e989c : nt!ExpInterlockedPopEntrySListFault16
fffff880`089726c0 fffff880`06eeab4e : 00000000`0000000a 00000000`00000001 fffffa80`08bb2cf0 fffff880`06ee2d2d : nt!ExAllocatePoolWithTag+0xfe
fffff880`089727b0 fffff880`06ee2f2f : fffffa80`00000106 fffffa80`0ca15778 fffffa80`0ca15730 fffffa80`08eaf060 : hidusb!HumGetStringDescriptor+0x10a
fffff880`08972830 fffff880`06ef302f : fffffa80`0b773801 fffffa80`0ca15778 00000000`00000001 fffffa80`08eaf1d0 : hidusb!HumInternalIoctl+0x10b
fffff880`089728a0 fffff880`06ef2dd0 : fffffa80`0ca15778 fffff880`06efb4a0 fffffa80`08ec8910 00000000`000b01be : HIDCLASS!HidpGetDeviceString+0x8b
fffff880`089728e0 fffff880`06ef18d3 : fffff880`06efc301 fffffa80`0ca15420 fffffa80`08ec8910 00000000`000b01be : HIDCLASS!HidpIrpMajorDeviceControl+0xb2c
fffff880`08972970 fffff880`06f1f83f : 00000000`c00000bb 00000000`c00000bb fffff880`08972ca0 fffffa80`0ca15420 : HIDCLASS!HidpMajorHandler+0x1c3
fffff880`089729e0 fffff800`039f2a97 : fffffa80`0c270b00 fffffa80`0c270b00 fffffa80`0ca157c0 fffffa80`0ca15420 : HidBatt!HidBattIoControl+0x87
fffff880`08972a10 fffff800`039f32f6 : 00000000`0128f100 00000000`00000000 00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0x607
fffff880`08972b40 fffff800`036d6ed3 : 00000000`73352450 00000000`0128f170 00000000`0128fd20 00000000`7efaa000 : nt!NtDeviceIoControlFile+0x56
fffff880`08972bb0 00000000`73352e09 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0128f0f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x73352e09


FOLLOWUP_IP: 
hidusb!HumGetStringDescriptor+10a
fffff880`06eeab4e 4889842488000000 mov     qword ptr [rsp+88h],rax

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  hidusb!HumGetStringDescriptor+10a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hidusb

IMAGE_NAME:  hidusb.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7a665

STACK_COMMAND:  .cxr 0xfffff88008971cd0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_hidusb!HumGetStringDescriptor+10a

BUCKET_ID:  X64_0x3B_hidusb!HumGetStringDescriptor+10a

Followup: MachineOwner
---------

 

[littleraskol]

Yeah when going through the USB fix steps I noticed that I had done some of them wrong... I didn't notice any missing devices because I forgot to apply that setting. So maybe now things will work.

I saw "dxgmms1.sys" in BlueScreenView. I'll upload a screenshot of what it shows:

I'll see what I can do about that driver.

 

[writhziden]

Sounds good. Best wishes the USB fix solves that problem, and hopefully getting rid of AODDriver2.sys will cure the system for good!


What is the current status of the system?

 

[littleraskol]

Sorry for the very late reply. Since purging the system of all USB wireless adapter drivers, I've had no BSODs.

 

[writhziden]

Good news! Thanks for posting back.