BSOD On New Computer, Image Included

[justmike]

Hi Guys,

I have recently bought a new computer and have experienced 2 BSOD so far.

Once while playing a game and the other when I came back home and woke the computer up. I took the picture of the BSOD for more information, it's attached to this thread.

I am running Windows 7 64-bit and it's OEM. The software and hardware is new, only 2 weeks old.

Any help will be appreciated as I have just got this machine.


Thank you!

 

[chtr0192]

http://msdn.microsoft.com/en-us/windows/hardware/gg463012.aspx

This will help you find the cause of the crash.

Oh and can you provide a .dmp file please

 

[justmike]

Thanks, I'll search that link. EDIT - With that link, do I download that package and run it?

With the .dmp, I enabled the minidumps (they weren't before) however the folder doesn't exist yet, I'm assuming I have to experience another BSOD before they generate, is that correct?

 

[FredeGail]

Hello justmike & Welcome to SevenForums!

To be able to help you, you'll need to add the full list in your zip file. To make sure .dmp is enabled, visit Set MiniDump

Best Regards,
FredeGail

 

[justmike]

Hi FredeGail,

I followed the posting instructions step by step and had already set MiniDumps. If that's what is missing in the full list then I can't find it anywhere as I assume the BSOD has to happen again so this can work.

So I guess I have to wait again for it.

 

[reventon]

I followed the posting instructions step by step and had already set MiniDumps. If that's what is missing in the full list then I can't find it anywhere as I assume the BSOD has to happen again so this can work.

So I guess I have to wait again for it.

You may never have a minidump generated, sometimes when the system crashes the crash routine fails often due to hardware problems.

Please run these hardware tests:

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

http://www.sevenforums.com/tutorials/100352-cpu-stress-test-prime95.html (run both the Blend and SmallFFT tests).

Also, given that a storage driver was blamed in the dump, run HDD diagnostics - HD Diagnostic

 

[justmike]

Hi reventon, thanks for your reply.

OK, I left Memtest86+ running for a very long time, went through 7 passes and a bit more and found 0 errors.

No errors with Prime95 for SmallFFT test, everything passed. I'm currently running Blend still, so far no errors or fails, will report back when it has finished.

I haven't got a CD to use to burn for HD Diagnostic, so I downloaded what was advised in the first step: HD Tune. I ran the (full) error search on my SSD and 2 other drives on the CPU and there was 0 errors.

I also did another test using Data Lifeguard Diagnostic for Windows since 2 of my storage drives are WD. All passed with a green tick. Also a step in HD Diagnostic.

I ran Windows Memory Diagnostic and Chkdsk as well, they both returned with 0 errors.

I still have to report the results of the Blend test, but so far, it hasn't picked up anything.

 

[justmike]

The Blend test finished, 0 errors and 0 warnings.

Hm, what else is there to do? My BSOD isn't happening often, it has happened twice in 18 days with the same message.

I called the support line from where I got it, they have no clue, but said it could be the drive. Somewhere could be corrupted, they said to format it. But, not going to as I don't see what is corrupted. They're just guessing. I don't want to replace the parts because I don't know what the cause is yet.

 

[FredeGail]

Is there any dump to upload? It'll be a huge help to be honest.

Best Regards,
FredeGail

 

[justmike]

No dumps. I have checked and it didn't create one (and no folder exists in WINDOWS folder for it). Since then, I enabled minidumps, but haven't had a BSOD yet for one to be created.

Will anything in Event Viewer help?

Further more to what reventon said about never generating a dump, I think that could be the case as the BSOD never gets past the last line of: 'Initializing disk for crash dump ...'

 

[justmike]

OK, so BSOD happened again, but I caught it in the act.

The computer froze for 1-2 minutes before it happened, this time though, I took a picture of it and it was different to the first BSOD. No ataport.SYS.

Third time now and not sure what to do. I checked for a minidump and I can confirm that there is none. It doesn't dump anything. Can anyone lead me into the right direction into what could be the problem? I'm thinking it's the SSD. I was using Photoshop when it happened and the computer had been on 4 days straight.

---

These are the errors I have received from the blue screens, do I have to replace any of the hardware?

0xC000000E, or STATUS_NO_SUCH_DEVICE: the drive is unavailable, possibly because of a bad hard disk drive, a bad disk array, or a bad controller card.

0xC000009D, or STATUS_DEVICE_NOT_CONNECTED: bad cabling, non-termination, or the controller cannot access the hard disk.

---

I have checked Event Viewer and the only things that are there is:

Activation context generation failed for "C:\Program Files\Autodesk\Composite 2012\python\lib\distutils\command\wininst-8_d.exe". Dependent Assembly Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found. Please use sxstrace.exe for detailed diagnosis.

---

The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

---

Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

---

Audit events have been dropped by the transport. 0


Do these errors have anything to do with anything?

 

[justmike]

What I had done was re-create the pagefile.sys and completed multiple tests with nothing ever giving me an error.

The last time it happened was on the 15/08/2011 and I have kept the computer on since and I haven't had one. 10 days no BSOD. I left the computer on for almost 8 days straight and restarted on the 9th day. Today I woke up and received a BSOD.

No minidump ever gets created.

The latest screen is attached

 

[justmike]

Alright, can someone at least help me in this regard?

I ran verifier.exe by following the tutorial you guys have here and it crashes on the Windows Logo every single time with the same 2 different blue screens.

The first:

A driver has overrun a stack-based buffer. This overrun could potentially allow a malicious user to gain control of this machine.

STOP: 0x000000F7

The second:

STOP: 0x0000001E with the first parameter as 0xC0000005.

I can't for the life of me get minidumps to generate. They just won't generate at all

In order for me to get back into windows, I had to load up safe mode and disable verifier.

So is it safe to say, it's a driver issue?

 

[justmike]

Got another one this morning: A process or thread crucial to your system operation has unexpectedly exited or been terminated.

Stop: 0x0F4

No one replies, so I might do a format and see if it happens again. Have no other choice.

 

[justmike]

Hi guys, I formatted 9 days ago and I haven't experienced a blue screen as of yet.

However, I woke up this morning with a black screen :banghead:

After reading about this error:

Realtek PCIe CBE Family Controller Series v2.38 (12/24/10)
PXE-E61: Media test failure, check cable

PXE-M0F: Exiting PXE ROM .

Reboot and Select proper Boot device ...


So after reading around I went into my BIOS and found 3 things that boot first:

1. Blu-ray player
2. Storage HDD
3. Realtek

I found it strange that my SSD didn't boot first, so I changed it to:

1. SSD
2. Blu-ray player
3. Realtek

Should this solve my problem? Even when I saw the error, restarting the computer put me back on track regardless, wondering if boot order eliminates it from happening again?

I heard that disabling LAN in BIOS can solve the problem or it could be a loose cable in the HDD?

Not sure if this is related, but when I did format, every time I restart, about 2-3 minutes in, the computer's load light stays on and I can't use the computer until the load light finishes, only lasts for about 45-50 seconds. Then after that, doesn't do it again. This didn't happen before, so could it be something I missed when I formatted?