Solved BSOD on return from sleep mode

[Arc]

And there is no more sptd.sys.

Hope the annoying BSODs will not return

Just discovered an added bonus:
I can now run Windows Backup!
Previously I got some strange error which had something to do with shadow files and customised library content.

So I owe you guys double thanks.

That is why we recommend to not install bloatware and problematic software. They can not make a user happy in the long run.

And, you made my friend Britton30 happy

 

[HairyScot]

It's back!

Previous tests were done after a fairly short period of sleep.

Had a much longer sleep today and hit the BSOD on wake up.

Have attached as much info as I could gather.

 

[Arc]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

[COLOR=Red]BugCheck F4[/COLOR], {3, fffffa8009b38060, fffffa8009b38340, fffff800037dd460}

Probably caused by : csrss.exe

Followup: MachineOwner
---------

It is a storage related bugcheck, and you need to check the HDDs.

1. Update your SSD's Firmware (Skip, if it is not a SSD)
2. Re-seat the sata and power.
3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
4. Seatool for dos: SeaTools | Seagate download
   Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

 

[HairyScot]

Could you please expand "2. Re-seat the sata and power"?
Already tried Seatools for DOS "Long Test" which came up clean on both HDDs.
Perhaps best option would be to replace the HDD which holds the Windows system?

 

[Arc]

Remove these two, unplug, clean and plug them back.

Before abandoning the HDD, reformatting it may be a feasible solution. If it is a file system or disc data error, it will be solved by reformatting.

 

[Britton30]

Could you please expand "2. Re-seat the sata and power"?
Already tried Seatools for DOS "Long Test" which came up clean on both HDDs.
Perhaps best option would be to replace the HDD which holds the Windows system?

Remove and replace the SATA and power cables to all of your drives. Sometimes corrosion will form and make a poor connection. If the Sea Tools test was good I don't see a need to replace the drives.

D'oh! Arc beat me to it.

 

[HairyScot]

If I take a back-up, repartition and reformat, then restore would that do the trick?

 

[Arc]

It will do. I have done the same a couple of days ago.

http://www.sevenforums.com/tutorials/663-backup-complete-computer-create-image-backup.html

Backup first. Then, http://www.sevenforums.com/tutorials/52129-disk-clean-clean-all-diskpart-command.html. After done, make custom partitions, and then restore the backup.

 

[HairyScot]

I am now sure that the HDDs are AOK, even got the latest firmware.
Will give the box a long sleep when I have one tonight.
I'm beginning to think that it may be the MB that's the problem since everything else checks out.
The fact that the problem started after a clean install may just have been coincidence since the reason for the install was to try to rectify a couple of "funnies", so it is possible that the MB is on its way out.
It is quite old and there has not been a BIOS upgrade for some time.
I will probably give it a few more weeks then go for an Intel I3 or I5.

Once again, thanks for all your help, Arc and Britton30.

 

[Britton30]

You may be on the right track with the board mate. I went from AMD Phenom x4 965 to Intel i5-2550K. I'd go with the 3rd generation i5 they seem to be good CPUs as is mine.

 

[HairyScot]

I saw an I5 with 8GB ram and 1TB HDD going for NZ$650.00 (about £325.00).
I got the missus an I3 with similar capacity last year from the same source for NZ$500.00, so I hope the I5 will still be available after Xmas.

 

[Britton30]

I'm sure the i5 will be available for several months yet, maybe at a higher price though.

 

[HairyScot]

Sudden BSOD while watching video with VLC Media Player

Was watching movie and halfway through got BSOD. No other symptoms.

Posting this using my dad's ID because I got banned when trying to create my own. :shock:

 

[Arc]

Was watching movie and halfway through got BSOD. No other symptoms.

Posting this using my dad's ID because I got banned when trying to create my own. :shock:

So you are now HairyScott's son? Dont worry, as the account was tried to be created using the same computer and there was some other similarities, it was blocked. Nothing else.

Is it the same computer that crashed that your dad uses?

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Alcohol 120% at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

• Double click to open it.
• Click this button only:
• 
• If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

Then, Free up the startup.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept the restart.

Let us know the results. There may be something more to do, but if it the same computer that your dad uses, you need to take his permission before making the changes we may suggest later, depending on the situation. Also, may we know your age?

 

[HairyScot]

Was watching movie and halfway through got BSOD. No other symptoms.

Posting this using my dad's ID because I got banned when trying to create my own. :shock:

So you are now HairyScott's son? Dont worry, as the account was tried to be created using the same computer and there was some other similarities, it was blocked. Nothing else.

Is it the same computer that crashed that your dad uses?

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Alcohol 120% at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

• Double click to open it.
• Click this button only:
• 
• If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

Then, Free up the startup.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept the restart.

Let us know the results. There may be something more to do, but if it the same computer that your dad uses, you need to take his permission before making the changes we may suggest later, depending on the situation. Also, may we know your age?

LOL!

Number 2 son recently moved back home for the holidays.
He is 22 and has his own PC, but all of the PCs connect to the same router so I guess that from the outside we all get the same IP?
There may indeed be some similarities: like father like son.

He was merely using my forum id because of the difficulties he encountered when trying to register his own.
In any case, we may have found a simple cause for the problem: looks like the drive holding the videos has failed, and since it is a brand new PC, a trip to the store is now the plan.

Interesting that you suggest Alcohol 120 is the cause.
Are you suggesting that we should not use that type of product?
I'd have thought that if it consistently caused BSOD there would be disclaimers all over the shop.

 

[Arc]

Hello Scot, if you want your son to use am account other than your, ask the administrators, and let them know about the IP sharing. Probably it will not be a problem then I guess.

As it is a brand new computer, what you planned is right, take it to the store.

Actually every ISO mounter program has a particular drawback, it is they virtualize hardware. If you need to use them, update the software versions and the related drivers as frequently as possible, dont seat those programs at startup, and mount a drive only when it is needed; when the job is done, unmount it.

The problem free alternative is 7-zip, as it extracts all the ISO files. So it will serve all the purpose; at a maximum you will miss the movie menu screens.

 

[HairyScot]

Thanks for the tip, Arc.
I rarely use the mount capability of Alcohol 120 since VLC Media Player handles image files and there are also tools like MakeMKV.
Only have 1 virtual drive and always eject after use. I don't use the "remount at boot" option at all.

 

[HairyScot]

@Arc
Loose wire in one of the power connectors. Hopefully that was the cause of the BSOD.
HDDs all OK.

BTW
I replaced my old AMD with an Intel I5.
Local store had boxing day specials. Price was so good we bought two, one for me and one for number 2 son.

 

[Arc]

Good news that you found the root cause of the crash

 

[HairyScot]

Good news that you found the root cause of the crash

Yes, I have just checked out the power cables in my PC. Just in case.

Thanks for all of your help over the past couple of months.

Have a good year.