BSOD on start up, Error 1000007e

[sinketh]

Hello I purchased a new computer a little while ago and I have been trying to find out why it randomly blue screens during start up. Searching google did not help me so I came here.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88001609DB1
BCP3: FFFFF880031943D8
BCP4: FFFFF88003193C30
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

I don't have a clue what is causing this. I start up my computer it gets just past the windows logo and then blue screens. When it comes back up I press "start windows normally" and it works. I have done a whole reinstall of windows and its still doing it. If anyone could help me out I'd be grateful.

Edit* Forgot to say, I have updated ALL of my drivers before I re installed windows and after as well.

 

[koolkat77]

Welcome to SevenForums.

Start by following:

• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html
• Perform a clean startup to determine whether background programs are interfering with your game or program

How does the computer work in Safe Mode?

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[sinketh]

I will do that later today. Here is the zip file (sorry for the late upload)

 

[koolkat77]

It's Okay

Your crashes indicate problem with Avast! antivirus. Consider uninstalling and use Microsoft Security Essentials instead.

• avast! Uninstall Utility | Download aswClear for avast! Removal
• Microsoft Security Essentials - Microsoft Windows

BugCheck 1000007E, {ffffffffc0000005, fffff88001609db1, fffff880031943d8, fffff88003193c30}
Probably caused by : EtronXHCI.sys ( EtronXHCI+9db1 )
...
fffff880`03193778  fffff880`03d0ab95Unable to load image \SystemRoot\System32\Drivers\aswSnx.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
 aswSnx+0x5ab95

Look for possible driver updates for the Etron USB 3.0 Extensible Host Controller Driver : Etron Technology Inc.

These stuff can usually contribute in BSOD-s too. Please uninstall them completely. Use the free version of Revo Uninstaller, uninstall using Advanced Mode. (Restart the computer if & when you are asked to.)

[LIST=1]
[*]Start Menu\Programs\GIGABYTE	Public:Start Menu\Programs\GIGABYTE	Public
[*]Start Menu\Programs\GIGABYTE\AutoGreen	Public:Start Menu\Programs\GIGABYTE\AutoGreen	Public
[*]Start Menu\Programs\GIGABYTE\EasySaver	Public:Start Menu\Programs\GIGABYTE\EasySaver	Public
[*]Start Menu\Programs\GIGABYTE\ET6	Public:Start Menu\Programs\GIGABYTE\ET6	Public
[/LIST]

• Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• Click on the rb:
• Type CMD on Search
• Left click and Run as Administrator
• Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Hope this helps for now. Let us know the results.

 

[sinketh]

Is there any way I can fix this without uninstalling avast? It is my most trusted AV, and I have never had this problem on my other computers that use avast. The sfc /scannow said "Windows Resource Protection did not find any integrity violations." Also, I could not find any driver updates for Etron.

P.S. Thanks for taking the time to help me.

 

[koolkat77]

I understand, I like avast! antivirus myself. But since it's contributing in your crashes your're better of removing it.

 

[sinketh]

Ok, I will remove it. Thanks for taking the time to help me.

 

[koolkat77]

No problem. Let us know the results.

 

[koolkat77]

Is the computer running stable now? Any BSOD-s during this week?

 

[sinketh]

Yes it is stable. I haven't had any blue screens at all. I have noticed another problem but its unrelated to any of this. Thank you very much.

 

[koolkat77]

You're welcome.
Probably you should create a new thread in the appropriate section for that.

 

[sinketh]

I guess its not fixed. I blue screened today with the same error code

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF8800484FDB1
BCP3: FFFFF880031943D8
BCP4: FFFFF88003193C30
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\120412-17238-01.dmp
C:\Users\Josh\AppData\Local\Temp\WER-28189-0.sysdata.xml

 

[koolkat77]

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.

*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
​

If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.

*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
​

*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
​

3. Test the next stick of RAM (stick #2) in the next motherboard slot.

*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
​

*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
​

4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.

:info: Errors are sometimes found after 8 passes.
:tip: Do this test overnight, before going to bed.

---

Upload a screenshot of your hard disk using crystal disk info:

• CrystalDiskInfo - Software - Crystal Dew World
• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Make a hard drive test from the hard drive manufacturers website.

• Hard Drive Diagnostic Procedure

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Hard drive test both short and long with:

• SeaTools for Windows

Post back results

 

[sinketh]

I have already done the Memtest from a while back when I was first troubleshooting. I will do the other tests later this week because I have college finals.

 

[koolkat77]

Take your time.

 

[sinketh]

Sorry for getting back to you on this so late. I did the disk check and diagnostic's and it came up with nothing. I have not done the screenshot, but I have turned off all of the boot on start up's except for what windows uses, and it hasn't done it since.

 

[koolkat77]

Sorry for getting back to you on this so late. I did the disk check and diagnostic's and it came up with nothing. I have not done the screenshot, but I have turned off all of the boot on start up's except for what windows uses, and it hasn't done it since.

Thanks for the update.

Just wanted to know, did you uninstall avast?

 

[sinketh]

Yes I did, I am using the AV that you recommended. I did forget to mention however, that when I first got the computer the BIOS was really outdated and I updated to beta bios F7 from F4, there is a new bios out, but I am unsure if I should risk flashing my motherboard again as I haven't had any other problems except this blue screen, which was happening before I did the first update.

 

[koolkat77]

Well, we should just wait and see if it BSOD-s again.

/btw, are all the hardware parts compatible with each other?

I'm subbed to your thread, so post the file when & if you get one.

 

[sinketh]

It blue screened today again... Every thing should work MB is a Gigabyte 970A-UD3, CPU is AMD FX 6100 3.30GHz Six-Core, Memory: 16GB DDR3 Ballistix SDRAM, 2 AMD Radeon HD7770 1GB Video Cards, and Blu-ray ROM/DVD±RW. I am using A Razer Death Adder and Lycosa that use Razer Synapse 2.0. I will put up a new bsod dump again in a little bit.